The 30-3 Rule: Capturing and Keeping Attention in Social Care

Social Media CX Podcast

1:14:43

Artificial intelligence is evolving at an unprecedented pace—what does that mean for the future of technology, venture capital, business, and even our understanding of ourselves? Award-winning journalist and writer Anil Ananthaswamy joins us for our latest episode to discuss his latest book Why Machines Learn: The Elegant Math Behind Modern AI . Anil helps us explore the journey and many breakthroughs that have propelled machine learning from simple perceptrons to the sophisticated algorithms shaping today’s AI revolution, powering GPT and other models. The discussion aims to demystify some of the underlying math that powers modern machine learning to help everyone grasp this technology impacting our lives, even if your last math class was in high school. Anil walks us through the power of scaling laws, the shift from training to inference optimization, and the debate among AI’s pioneers about the road to AGI—should we be concerned, or are we still missing key pieces of the puzzle? The conversation also delves into AI’s philosophical implications—could understanding how machines learn help us better understand ourselves? And what challenges remain before AI systems can truly operate with agency? If you enjoy this episode, please subscribe and leave us a review on your favorite podcast platform. Sign up for our newsletter at techsurgepodcast.com for exclusive insights and updates on upcoming TechSurge Live Summits. Links: Read Why Machines Learn, Anil’s latest book on the math behind AI https://www.amazon.com/Why-Machines-Learn-Elegant-Behind/dp/0593185749 Learn more about Anil Ananthaswamy’s work and writing https://anilananthaswamy.com/ Watch Anil Ananthaswamy’s TED Talk on AI and intelligence https://www.ted.com/speakers/anil_ananthaswamy Discover the MIT Knight Science Journalism Fellowship that shaped Anil’s AI research https://ksj.mit.edu/ Understand the Perceptron, the foundation of neural networks https://en.wikipedia.org/wiki/Perceptron Read about the Perceptron Convergence Theorem and its significance https://www.nature.com/articles/323533a0…

год назад 10:25

MP3•Главная эпизода

The 30-3 Rule, which originated as a sales tool, is all about making a strong first impression and keeping the conversation dynamic and engaging.

But here's a secret. It's just as effective in social media customer care as it is in sales. The 30-3 Rule is such a simple, yet effective way to rethink your social care strategy. And I’m breaking down how your teams can use it for social media customer care.

If you're managing social interactions, whether they're questions, complaints, or even compliments, applying the 30-3 rule can transform how you connect with your audience. And the best part? No one is doing this - so it will make your brand standout!

[00:26] Introducing the 30-3 Rule

[02:08] Bart Berkey on the 30 - 3 Rule

[02:50] Nailing the First 30 Seconds

[05:22] Engaging Every Three Minutes

[06:36] Delivering the Unexpected

[08:16] Why the 30-3 Rule Works

[09:46] Conclusion and Final Thoughts

Resources

Jay Baer’s Report - Time to Win https://www.thetimetowin.com/

Brooke Sellas- Conversations that Connect https://bsquared.media/conversations-that-connect-book/

10 эпизодов

Social Media CX Podcast

The 30-3 Rule: Capturing and Keeping Attention in Social Care

Social Media CX Podcast

published год назад

MP3•Главная эпизода

The 30-3 Rule, which originated as a sales tool, is all about making a strong first impression and keeping the conversation dynamic and engaging.

[00:26] Introducing the 30-3 Rule

[02:08] Bart Berkey on the 30 - 3 Rule

[02:50] Nailing the First 30 Seconds

[05:22] Engaging Every Three Minutes

[06:36] Delivering the Unexpected

[08:16] Why the 30-3 Rule Works

[09:46] Conclusion and Final Thoughts

Resources

Jay Baer’s Report - Time to Win https://www.thetimetowin.com/

Brooke Sellas- Conversations that Connect https://bsquared.media/conversations-that-connect-book/

10 эпизодов

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