Show notes are at https://stevelitchfield.com/sshow/chat.html
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#155 – Customer Success – Don’t Slap It On
Manage episode 191529446 series 1129701
Контент предоставлен Support Ops. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Support Ops или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers?
Subscribe: iTunes | Android | RSS | Overcast
Notes and Links
- Breaking Our Addiction to the Queue
- Troubles and Triumphs When Re-Building Our Customer Onboarding Process at WordPress.com
- Intro Music – “Happy Rock” from Bensound
If you enjoyed this episode, Tweet about it or share some love with a review.
31 эпизодов
Поделиться
Manage episode 191529446 series 1129701
Контент предоставлен Support Ops. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Support Ops или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers?
Subscribe: iTunes | Android | RSS | Overcast
Notes and Links
- Breaking Our Addiction to the Queue
- Troubles and Triumphs When Re-Building Our Customer Onboarding Process at WordPress.com
- Intro Music – “Happy Rock” from Bensound
If you enjoyed this episode, Tweet about it or share some love with a review.
31 эпизодов
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Работайте офлайн с приложением Player FM !
Работайте офлайн с приложением Player FM !
