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How to Choose the Right Outsourced Partner for Your Contact Centre with Neville Doughty
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In this episode of Talk Time with MaxContact, Neville Doughty, Partnership Director at Contact Centre Panel, joins Sean McIver to explore how situational CX elevates customer service, the importance of pairing the right business with the right outsourced partner to deliver effective customer experiences, and how to find the perfect balance between human touch and AI.
With over 22 years of experience, Neville is an advocate of situational customer experience, a mentor, and a leader. Currently, he serves as the Partnership Director at Contact Centre Panel, where he assists businesses in locating the right outsourced contact centres or telemarketing agencies to meet their unique needs. Additionally, Neville holds the role of Director at Cortworth Consulting Limited.
To learn more about MaxContact, and how our customer engagement software helps improve efficiency, drive revenue, and strengthen customer connections, click here: https://www.maxcontact.com
Episode resources
- Neville Doughty on LinkedIn
- World Food Programme Website
- Contact Centre Panel Website
- Cortworth Consulting Limited Website
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