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Redefining Contact Centre Leadership with Clayton Drotsky
Manage episode 394435424 series 3403792
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In this episode of Talk Time with MaxContact, Clayton Drotsky, Director and Founder of Growth Crew, joins Sean McIver to unveil his inspiring transition from contact centre agent to influential leader, the difference between management and leadership, and the significance of building meaning into the work environment.
With a 17-year career in the realm of customer service and sales teams across diverse industries and global markets, Clayton has developed a deep-seated passion and ability to cultivate high-performance cultures. His leadership ethos is centred around empowering individuals to unlock their highest potential. Before embarking on his entrepreneurial journey, Clayton led international contact centres for Two Three Bird out of London, where he championed the mantra, “Good is expected, but we are memorable.”
To learn more about MaxContact, and how our customer engagement software helps improve efficiency, drive revenue, and strengthen customer connections, click here: https://www.maxcontact.com
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