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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
A new Consumer Duty - what should payments and e-money firms do?
Manage episode 322399438 series 2539189
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In this podcast Nikki Johnstone and Jamie Greenwood, members of Allen & Overy's payments regulatory practice, and Claire Haydon from the A&O Consulting team discuss the key legal and practical implications of the latest FCA proposals for the Consumer Duty for payments and e-money firms, including what they need to do to prepare for the April 2023 deadline.
Topics covered in this podcast include:
- What the new Consumer Duty regime is.
- What type of customers the new Consumer Duty applies to.
- What the changes mean for payments and e-money firms in relation to existing and future products.
- Implications for governance and considerations for senior management.
- Top tips - what steps payments and e-money firms should be taking to prepare.
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