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30 | The CX chat
Manage episode 319034593 series 3233433
Контент предоставлен Adam Jaffrey and Callo Consulting. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Adam Jaffrey and Callo Consulting или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
We breakdown the role of the Leader in the contact centre and the things you should think about when designing your contact centre around the customer.
Check out our blog : 6 ways to improve customer experience in your contact centre
About us:
This podcast is brought to you by The Agile Contact Centre. Stories, tips and practices that will help you deliver outstanding experiences to customers as well as your people. We do this because our mission is to reinvent the contact centre world.
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