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114. Nine common onboarding mistakes that software companies make
Manage episode 298095105 series 2360471
Контент предоставлен Cherryleaf. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Cherryleaf или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Ellis looks at nine common onboarding mistakes that software companies make:
- Not thinking about jobs to be done, but features
- Overloading users with information
- Writing for a single audience
- Not providing or not co-ordinating the five pillars of onboarding content
- Getting the timing wrong
- Unclear goals
- Leaving "seams" in the onboarding experience
- Poor quality content
- No testing or metrics
Take our quiz:
What type of technical writer are you?
Planning and creating content for customer onboarding – training course
To contact Cherryleaf: info@cherryleaf.com
Photo by Markus Spiske from Pexels
102 эпизодов
Поделиться
Manage episode 298095105 series 2360471
Контент предоставлен Cherryleaf. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Cherryleaf или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Ellis looks at nine common onboarding mistakes that software companies make:
- Not thinking about jobs to be done, but features
- Overloading users with information
- Writing for a single audience
- Not providing or not co-ordinating the five pillars of onboarding content
- Getting the timing wrong
- Unclear goals
- Leaving "seams" in the onboarding experience
- Poor quality content
- No testing or metrics
Take our quiz:
What type of technical writer are you?
Planning and creating content for customer onboarding – training course
To contact Cherryleaf: info@cherryleaf.com
Photo by Markus Spiske from Pexels
102 эпизодов
Все серии
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Show notes are at https://stevelitchfield.com/sshow/chat.html
…
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…
continue reading
This is the audio podcast version of Troy Hunt's weekly update video published here: https://www.troyhunt.com/tag/weekly-update/
…
continue reading
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…
continue reading
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…
continue reading
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…
continue reading
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…
continue reading
Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Marc Fennell and a team of people far smarter than him (his words, not ours) take a fun deep dive into how technology is reshaping our lives.
…
continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
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…
continue reading
Player FM - приложение для подкастов
Работайте офлайн с приложением Player FM !
Работайте офлайн с приложением Player FM !
