The GenAI Productivity Paradox

The Gartner Supply Chain Podcast

This episode explores:

• Generative AI’s expected impacts on headcount when GenAI exploded into mainstream news in 2022 (1:32).
• How GenAI’s impacts on productivity and time savings vary between desk-based and frontline employees (4:54).
• Measuring whether GenAI “lived up to the hype” in light of research results (11:31).
• What leaders are doing to resolve GenAI’s “productivity paradox” (12:38).
• Recommendations for CSCOs driving GenAI projects (15:24).

In this episode of the Supply Chain Podcast, host Tess Frenzel and guest Sam Berndt, a Gartner senior director of research, discuss generative AI’s (GenAI’s) variable impacts on supply chain employee productivity in both desk-based and frontline roles.

Tess and Sam frame the discussion with findings from Gartner’s Supply Chain Executive Report: The GenAI Productivity Paradox to provide details on key differentiators like individual- and team-based time savings, work quality improvements and employee comfort levels.

About the Guest

Sam Berndt is a Gartner Senior Research Director leading long-form studies on chief supply chain officers and their key priorities. He has led studies on risk and supplier due diligence, talent and skill gap myths, last-mile delivery customer preferences, and the impact of generative AI on supply chain employee productivity. Before Gartner, Sam studied the economic impacts of large regulations.