Last summer, something monumental happened. One of Uncuffed's founding producers, Greg Eskridge, came home after more than 30 years in prison. In this episode we’ll bring you back to that emotional day last summer when he walked out of the San Quentin gates, free at last. Our work in prisons is supported by the California Arts Council, the California Department of Corrections and Rehabilitation, independent foundations, and donations from listeners like you. Learn more, sign up for Uncuffed news, and support the program at www.weareuncuffed.org Follow us @WeAreUncuffed on Instagram and Facebook Transcripts are available within a week of the episode coming out at www.kalw.org/podcast/uncuffed…
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How Much Does Poor Customer Service Cost?
Manage episode 366120731 series 3477018
Контент предоставлен Modern Tire Dealer. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Modern Tire Dealer или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
You’ve trained your team to be wholly focused on providing a superb customer experience for every person who walks in the door, but sometimes, things go awry. Whether it’s a customer who has to wait longer than expected, or a vehicle repair that wasn’t performed correctly, these missteps have a real cost. Randy O’Connor, principal and owner of Dealer 2 Dealer Development Group, says dealers can calculate the true cost of these mistakes, and then help their teams understand what the errors mean to the bottom line.
114 эпизодов
ПоделитьсяManage episode 366120731 series 3477018
Контент предоставлен Modern Tire Dealer. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Modern Tire Dealer или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
You’ve trained your team to be wholly focused on providing a superb customer experience for every person who walks in the door, but sometimes, things go awry. Whether it’s a customer who has to wait longer than expected, or a vehicle repair that wasn’t performed correctly, these missteps have a real cost. Randy O’Connor, principal and owner of Dealer 2 Dealer Development Group, says dealers can calculate the true cost of these mistakes, and then help their teams understand what the errors mean to the bottom line.
114 эпизодов
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In this special episode of The Modern Tire Dealer Show, MTD's editors provide a preview of MTD's 2025 Facts Issue, our exclusive, comprehensive look at the U.S. tire industry.
Operational changes Spencer Carruthers made during COVID-19 have become the "new normal" at his dealership, West Bridgewater, Mass.-based Kenwood Tire - and he couldn't be happier. Find out why in this episode of The Modern Tire Dealer Show.
In this episode of The Modern Tire Dealer Show, Logan Wilks, vice president of Albertville, Ala.-based Wilks Tire & Battery Service, discusses how having "an infinite mindset" helps his dealership overcome present-day challenges.
Join Larry Sutton, founder of RNR Tire Express, and Adam Sutton, CEO of RNR Tire Express, for an insightful conversation on this episode of The Modern Tire Dealer Show. This dynamic father-and-son duo shares their experiences navigating the challenges and rewards of working together in a family business. They also discuss how RNR Tire Express stays ahead in the ever-evolving tire industry, offering valuable lessons for dealers and industry professionals alike.…
Beth Barron is Modern Tire Dealer’s reigning Tire Dealer of the Year. And in the 30-plus years she’s been working at Chabill’s Tire & Auto Service, the business has undergone plenty of changes. Barron isn’t afraid of change, and shares four key decisions that have helped propel Chabill’s Tire & Auto Service into a more profitable and efficient operation. Learn from her award-winning style on this episode of The Modern Tire Dealer Show.…
In this special, post-election episode of The Modern Tire Dealer Show, Roy Littlefield IV, vice president of government affairs for the Tire Industry Association, explains how a second Donald Trump presidency could impact independent tire dealers.
The tire industry seems to be full of disruptions. Randy O’Connor, owner and principal of D2D Development Group, says for the most part disruptions in the tire industry have leveled out. However, there are many things tire dealers can do now to help them get through industry disruptions. O’Connor touches on this and more in the latest episode of the Modern Tire Deale Show.…
Sponsored Podcast: In this special episode of The Modern Tire Dealer Show, John Amato, director of training for Autel, answers frequently asked questions about how tire dealers can maximize TPMS profit potential.
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