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Why you need to say NO to your customers and how to do it respectfully
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Today we are talking about why you need to say NO to your customers and how to do it respectfully. Sometimes we get stuck in yes because we want to keep the customer happy. That is not always the way to give the best service. We will dive into When and why you might say no, How to say no by saying yes first and what to do when your customer really just wanted a yes.
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Разделы
1. Saying No to Customers Respectfully (00:00:00)
2. Empowering Business Decision Making (00:07:38)
9 эпизодов
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