MSP Growth Hacks - Building & Retaining a Stellar Team with Connor Swalm

the RocketMSP Podcast

Introduction

In today's episode, we're thrilled to bring you an in-depth discussion on building and retaining top-tier talent in the Managed Service Provider (MSP) industry. Our special guest is Connor Swalm, the co-founder of Phin Security, who shares his unique insights and strategies that have fueled the company's impressive growth.

Detailed Summary

We cover a wide range of topics including:

00:00 - Episode Intro: Building & Retaining Stellar Talent

Kick off the episode with a brief introduction of what's in store.

01:15 - Meet Host Steve Taylor & Guest Connor Swalm

Get to know your host, Steve Taylor, and our special guest, Connor Swalm.

02:30 - Trust & Freedom in Phin's Work Environment

We delve into the core company values at Phin Security.

04:45 - Phin's Flexible Time Off Policy

Discover how flexibility is encouraged at Phin Security.

07:10 - Personal Growth at Phin

Learn about the support system for personal growth and development at Phin.

09:30 - Working at a Startup: Risks & Opportunities

We discuss the risks and growth opportunities at startups.

13:00 - Honesty in Hiring & "You're the Person If" Doc

Uncover the importance of transparency during the hiring process.

17:15 - Phin's Hiring & Documenting Processes

Connor shares his approach to hiring and documenting processes.

21:00 - Employee Creativity, Intelligence & Freedom

Explore the importance of creativity, intelligence, and freedom at Phin.

23:30 - Phin's Unique Onboarding & Growth Plans

Discover Phin's unique approach to onboarding new hires and their growth plans.

26:15 - Value of Feedback & Fulfilled Employees

Understand why employee satisfaction and feedback are crucial at Phin.

29:00 - Money, Mission & Motivation

Connor shares his perspective on these three key elements.

32:15 - Overcoming Hiring Struggles & Advice

Learn how to navigate initial hiring struggles and get advice for MSPs.

35:30 - Remote-First Advantages & Hiring Cautions

Discuss the benefits of being remote-first and considerations during the hiring process.

38:00 - Phin's Hiring Focus & Getting to Know Candidates

Learn about Phin's hiring process and their focus on personal connections.

41:30 - Open Communication & Constructive Criticism

Find out why open communication is valued at Phin.

45:15 - Building a Company of Excellence

Discover how Phin avoids compromises and prioritizes excellence.

48:00 - Unlimited PTO & Accountability

Hear Connor's thoughts on unlimited PTO and the importance of accountability.

Call to Action

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Related Links

To learn more about Phin Security, visit their website: https://rocketmsp.captivate.fm/phin

Credits

This video was produced and hosted by Steve Taylor. Special thanks to Connor Swalm for his invaluable insights.

Disclosure

This video is not sponsored. Views and opinions expressed are solely those of the host and the guest.

Hashtags

#MSPGrowthHacks #PhinSecurity #EmployeeRetention #TeamBuilding #WorkCulture