How Improving Employee Satisfaction Elevates Customer Experience - Six Five On The Road at Zoholics

The Six Five with Patrick Moorhead and Daniel Newman

On this episode of the Six Five On The Road, hosts Cory Johnson and Lisa Martin are joined by Zoho's Sridhar Vembu, CEO for a conversation on how prioritizing employee satisfaction can fundamentally transform and elevate the customer experience.

Their discussion covers:

• The correlation between employee satisfaction and customer service excellence

• Strategies Zoho employs to maintain a high level of employee morale and its direct impact on customer satisfaction

• Real-world examples of how Zoho has transformed customer service through employee engagement initiatives

• The role of technology in facilitating employee satisfaction and efficiency

• Future trends in employee engagement and customer experience management

Learn more at Zoho.