Ep 247: Understanding Your Clients: The Role of Nonverbal Cues in Veterinary Care, with Dr. Moriah McCauley

The 'So You're A Vet... Now What?' Podcast

On this episode of "So You're a Vet, Now What?" host Dr. Moriah McCauley delves into the importance of empathy and nonverbal communication in veterinary and medical professions. Building on last week's discussion, Dr. Moriah explores whether these essential skills can be taught to professionals at any stage in their careers. Drawing from research, she introduces a 2014 study that breaks down the concept of empathy into an acronym, serving as a practical teaching tool for enhancing nonverbal communication. Tune in to discover how subtle differences in clinician posture can significantly impact patient perceptions and learn actionable insights for fostering empathy in practice.

Episode Outline

[00:01:20] Teaching empathy through nonverbal communication.

[00:05:16] Teaching nonverbal communication in veterinary care.

[00:08:18] Facial expressions in communication.

[00:12:55] Nonverbal communication in empathy.

[00:16:40] Tone of voice in communication.

[00:19:40] Hearing the whole patient.

[00:23:19] Nonverbal communication in veterinary care.

Episode Links

See more from Dr. Moriah McCauley: https://www.instagram.com/dr.moriah.mccauley/

Connect with Dr. Moriah McCauley: https://www.linkedin.com/in/moriah-mccauley

Mentioned in this episode:

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