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Player FM - приложение для подкастов
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Joseph Michelli, PhD - Moving from Customer Service to a Customer Experience
Manage episode 322708059 series 2703474
Контент предоставлен Gregg Gregory, CSP, Gregg Gregory, and CSP. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Gregg Gregory, CSP, Gregg Gregory, and CSP или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
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Manage episode 322708059 series 2703474
Контент предоставлен Gregg Gregory, CSP, Gregg Gregory, and CSP. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Gregg Gregory, CSP, Gregg Gregory, and CSP или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Highly sought after by Fortune 500 companies, Dr. Joseph Michelli has written books on some of the best service providers including Pikes Place Fish Market, Starbucks, Zappos, The Ritz Carlton, and Airbnb.
Today, Customer Experience goes well beyond simply providing service. In this energetic and informative episode, Joseph talks about how the service model has changed the customer’s experience. He talks about how the service model has been turned upside-down during the pandemic.
Strap yourself in as Gregg and Joseph discuss the ideas of building and leading a dynamic service team!
122 эпизодов
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Похожие на The Teamwork Advantage a Gregg Gregory Podcast
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continue reading
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Player FM - приложение для подкастов
Работайте офлайн с приложением Player FM !
Работайте офлайн с приложением Player FM !
