310 - Getting Team Buy - In To Change (A Pet Health Zone Case Study)

The Uncharted Veterinary Podcast

Change can be scary to vet teams and getting their buy-in takes great skill. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark is joined by Dr. Jules Benson to discuss strategies for change management in veterinary practices. Dr. Benson brings over a decade of executive experience in the pet health insurance industry and a rich background in clinical practice and veterinary innovation. Together, they explore how veterinary teams can implement new tools to enhance communication with pet owners and improve the overall client experience. Dr. Benson shares his insights into using data and technology to transform veterinary practices, drawing from his expertise in strategic planning and leadership. The conversation focuses on gaining team buy-in, fostering trust, and motivating staff with purpose-driven initiatives. They emphasize the importance of patience, persistence, and positive reinforcement when leading change. Dr. Roark also reflects on his personal leadership evolution and the challenges of managing change in a way that resonates with veterinary teams. Throughout the discussion, they provide practical steps for setting clear expectations, tracking success, and creating a supportive culture. Let's get into this episode! This episode is brought to you ad-free by Nationwide Pet Insurance! LINKS 🌟 Explore The Pet Health Zone to help your veterinary teams thrive! https://www.thepethealthzone.com/ The Pet Health Zone, created by Nationwide, is a powerful, free-to-use online resource designed to help veterinary teams educate pet owners with ease and confidence. It uses data from millions of pet health claims to provide breed-specific health risks and life-stage insights for individual pets. Veterinary teams can use this tool to enhance conversations with clients, helping them understand potential health risks and preventative care tailored to their pet’s unique needs. By integrating the Pet Health Zone into everyday practice, teams can build trust with clients, improve compliance with recommended care, and ultimately enhance patient outcomes—all while saving time and offering a more personalized experience. 🌟 Take Your Practice to New Heights at the 2024 Practice Owner Summit! https://unchartedvet.com/practice-owner-summit-2024/ As a veterinary practice owner, you deserve more than just managing day-to-day tasks—you deserve a thriving business that lets you focus on what you love. From December 5-7, 2024, join us in Atlanta for the Practice Owner Summit, where you’ll learn actionable strategies from industry experts to help your practice grow and succeed. From leadership techniques to financial management, this event is designed to equip you with the tools you need to build a strong, successful practice. Nationwide is a proud sponsor of this year’s summit, helping practices like yours operate smoothly and effectively. Their support is crucial in bringing together valuable resources and insights that will positively impact your practice's growth and success. Don’t miss this opportunity to connect with a community of like-minded owners and learn how to shape the future of your practice. Register now and let’s take your practice to the next level—together! Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag