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TheCSQuest
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A quest for the truth about customer service-- the good, the bad and the exceptional.
We believe there is a chasm between company’s efforts and customer’s experience when it comes to service. Studies show 80% of CEOs believe they differentiate themselves when it comes to customer service while only 20% of customers agree. That massive statistical difference is based in a lack of truth. Companies don’t know what they’re doing for their customers at the highest levels and customer’s expectations are confused as to what should truthfully be provided to them in a world of Amazon has no phone number… anywhere… ever… This podcast is to seek out that truth and find some uncommon insights as to how we can bring it back or infuse it for the first time in many cases into the relationship between provider of product and consumer of product. Our quest to find the truth, shine the light on the lies and celebrate those who are killing it both as givers and receivers of customer service.
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