127 - Transforming Customer Success with AI - Nádia Vieira

Women in Customer Success Podcast

What does it take to create great customer experiences globally?

Tune in and hear about the latest innovative strategies that combine AI, automation, and community management from Nádia Vieira, Manager of Global Digital Customer Success at LinkedIn Sales Solutions.

We talk about her journey from aspiring journalist to a key player in customer success, the importance of creating personalised experiences for customers, and the potential of AI in improving customer experiences.

Nádia shared insights into how her team is using AI to provide personalised recommendations and improve customer engagement, making the digital journey more effective.

In this episode, you'll learn about:

• Nádia's transition from journalism to customer success and her path to LinkedIn
• The role of community management in customer success
• Scaling customer success through digital strategies and automated journeys
• The impact of AI on personalising customer experiences

Tune in and learn how to use AI to create meaningful customer experiences.

Follow Nádia!

This episode was brought to you by Vitally.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:
Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Разделы

1. 127 - Transforming Customer Success with AI - Nádia Vieira (00:00:00)

2. Customer Success With Nadia Vieira (00:00:01)

3. Building Digital Customer Experiences Through AI (00:12:09)

4. Navigating Digital Customer Success Strategies (00:25:08)