135 - How to Transition from Recruitment into Customer Success - Ewa Zajac

Women in Customer Success Podcast

How can the skills you’ve learned in one job help you succeed in a completely different field?

My guest is Ewa Zajac, a customer success leader at Social Talent, shares her unique journey from recruitment to customer success.

Ewa talks about her career transitions, the importance of relationship building, and the transferable skills between recruitment and customer success. She also talks about the challenges she faced stepping into a leadership role without a traditional customer success background and how she empowered her team to thrive.

In this episode:

• Career transitions
• The evolution of technology and career paths
• Time management and productivity
• The importance of appreciating the present
• Ewa's journey into recruitment
• Transferable skills between recruitment and customer success
• Red flags on CVs
• The impact of AI on recruitment
• Effective assessment techniques for CSM candidates
• Transitioning into customer success
• Empowering teams as a leader
• Leading without experience

Ready to learn how to handle career changes, build stronger relationships, and grow in any role? Don’t miss this inspiring conversation with Ewa Zajac. Tune in now!

Follow Ewa.

This episode was brought to you by Vitally.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:
Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Разделы

1. 135 - How to Transition from Recruitment into Customer Success - Ewa Zajac (00:00:00)

2. Career Transitions and Industry Change (00:00:01)

3. Time, Productivity, and Career Transitions (00:13:16)

4. Building Relationships and Data-Driven Decisions (00:19:09)

5. Empowering Teams and Career Opportunities (00:29:43)