Love, Self-Worth and #FutureOfWork

Work Pod | Work 2.0 & Future Of Work Upgrades

In this session, Amelia Dunlop, author of Elevating the Human Experience, discusses some of the points in her book about creating a better human experience in the workplace. She also shares best practices and strategies on how companies and leaders can use data to foster a better human understanding for their workforce. Amelia's Book: Elevating the Human Experience: Three Paths to Love and Worth at Work by Amelia Dunlop https://amzn.to/3F2lWn1 Podcast Link: iTunes: http://math.im/jofitunes Youtube: http://math.im/jofyoutube As the Chief Experience Officer at Deloitte Digital and leader of the US Customer Strategy and Applied Design practice for Deloitte LLP, I help companies develop winning strategies that combine innovation, creativity, and digital strategy. I lead a team of exceptional problem solvers who use human-centered design and customer insights strategies to help businesses shift their focus from the customer experience to the human experience. As a result of our work, I was honored to receive Consulting Magazine's 2020 Top Women in Technology Award for Excellence in Innovation. Timelines: 1:02 Amelia's journey. 2:06 A brief on Amelia's career. 3:08 The evolution of the field of human experience. 4:30 The proper use of data. 6:36 Pandemic vis a vis the human experience. 8:29 Organization's dealing with the changing customer experience during the pandemic. 10:13 Examples and best practices of a successful organization managing the pandemic. 12:08 What's an ideal experience run organization. 13:51 Exciting experiments on the human experience are trending today. 16:01 Advice for leaders to create a better human experience. 17:39 Practical steps leaders can take in creating a better human experience. 22:10 On Amelia's book "Elevating the Human Experience." 25:03:00 Three ways to achieve self-worth. 27:00:00 Evaluating the three paths to self-worth. 30:28:00 Challenges to attain self-worth. 33:41:00 Dealing with low self-worth. 35:52:00 The changing perception of self-worth from a cultural point of view. 38:33:00 Steps organizations can take to create an environment of self-worth. 42:15:00 The role of data in creating a human-centric organization. 44:00:00 The role of a leader in creating a human-centric organization. 45:20:00 Connection between self-worth and burnout. 48:15:00 The ideal reader for "Elevating the Human Experience." 49:26:00 Rapid fire. 51:38:00 Amelia's success mantra. 53:00:00 Can curiosity be taught? 55:38:00 Amelia's favorite reads. 59:28:00 Closing remarks. About TAO.ai[Sponsor]: TAO is building the World's largest and AI-powered Skills Universe and Community powering career development platform empowering some of the World's largest communities/organizations. Learn more at https://TAO.ai