Digital Perspective открытые
[search 0]
Больше
Download the App!
show episodes
 
The podcast delves into the realm of health tech, highlighting a common trend: a focus primarily on the US, EU, and UK. However, it advocates for a broader perspective, urging listeners to look beyond this bubble and consider the innovations happening in low- and middle-income countries (LMICs). These regions face significant digital and non-digital healthcare challenges, leading to inventive solutions borne out of necessity. By exploring the work of those in LMICs, the podcast aims to uncov ...
  continue reading
 
David Crouch is your host in an examination of Digital Work Futures. He chats with a range of people who have made a meaningful career / vocation away from large cities to living and working on the Gulf Islands in British Columbia. These people began working remotely from home, and living a different dream for their life, years and decades before any pandemic generated interest in Remote Work, Live Where You Want, and WFH (Work From Home). Valuable insights on how to successfully create a di ...
  continue reading
 
Artwork

1
Digital Rights Explored: Local Fights, Global Perspectives

Media and Information Literacy Expert Network (MILEN)

Unsubscribe
Unsubscribe
Ежемесячно
 
In this podcast we explore the relevant digital rights violations of our time and provide possible solutions. From internet shutdowns, fake news, hate speech, violation of personal data, intrusive surveillance systems to cybercrime and others - in particular since the onset of Covid-19 - we are witnessing an unprecedented amount of digital rights’ violations. We will talk at grassroots level with people from all across the globe who have been the victim of such violations. In addition to the ...
  continue reading
 
Loading …
show series
 
On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured. According to Forrester’s Budget Planning Guide 2025: Customer Experience, while 99% of CX decision-makers list CX improvements as a top priority of senior executives, only 40% antici…
  continue reading
 
On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand. An effective rebranding strategy can serve to reposition a company, product or service to better align with customer expectations. But it’s not a given; to retain existing customers and attra…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers. According to TechSee, a visual customer experience solutions provider and technology partner of TELUS Digital, more than one in …
  continue reading
 
Episode 6: What can we learn about creating real impact for underserved communities from The Kingdom of Eswatini, a tiny country enveloped by South Africa? Join us on the latest episode of the Global Perspectives on Digital Health podcast where we hear from Executive Director of The Luke Commission, Echo Vanderwal about the way that set up healthca…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations. Customer centricity goes beyond providing good customer service, relying on company leadership to consider eve…
  continue reading
 
Episode 5: What is the right approach for regulation and evaluation of digital health technologies? In this conversation, Shubs Upadhyay interviews Stephen Gilbert, a professor of medical device regulatory science, about the challenges and successes of digital health regulation and implementation. They discuss the need for flexibility in regulation…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences. Today, customers demand speed and efficiency. It is up to brands to rise to that challenge. Research from HubSpot indicates…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss a longstanding focus for customer experience (CX) leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth. According to Nielsen, 88% of consumers trust recommendations from friends and family over all other for…
  continue reading
 
Episode 4: Creating real impact with AI in isolated communities In this episode, Dino, a pioneer in the digital health landscape, shares his insights on how digital solutions and AI are revolutionizing the healthcare industry. He discusses the critical challenges such as overcrowded healthcare facilities and the urgent need for support for healthca…
  continue reading
 
Episode 3: How do we meaningfully bridge policy and real impact at the last mile of healthcare. Shubs Upadhyay interviews Bilal Mateen, Executive Director of Digital Square at PATH about digital health challenges and successes in underserved communities. They explore the importance of safety, regulatory considerations, and the need for inclusive da…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy. Founded in 2012 as an online-only menswear retailer, Frank And Oak …
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss customer experience trends – and how these trends are impacting CX leaders’ priorities in 2024. Drawing on decades of experience and conversations with CX executives at some of the world’s top brands, our expert guests speak to the challenges and oppo…
  continue reading
 
Episode 2: Practical Solutions to Health Data Poverty In this episode, we continue our exploration of health data poverty, showcasing a team that's making a real difference based on the issues discussed in Part 1 with Dr. Xiao Liu. We're thrilled to have spoken with Prof. Alexandre Filho, a Professor of Machine Learning in Sao Paulo, Brazil. He sha…
  continue reading
 
Episode 1: Health data poverty : what can we do about it? Join us as we dive into a crucial conversation with Dr. Xiao Liu, a leading figure in AI ethics, evaluation, and regulation. This episode focuses on one of the most pressing issues in the field: health data poverty. We cover what it is, and how we might go about addressing this. Key Topics: …
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience. Tools like agent-assist bots and internal collaboration platforms can enable team members to work effective…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future. Voice technology offers distinct advantages over other forms of inputs, allowing for lower effort customer int…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year. We’ve asked a number of big questions this past season, covering topics like automation, changing cust…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX). Questions like: Are automation tools going to replace human agents? Why do up to half of all automation projects fail? Is automation too expensi…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment. To succeed in the marketplace, start-ups need to provide CX that's se…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust. Listen for the compelling insights of Dr. Dave Chatterjee, associate professor, management information systems at…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. The job market is changing at a faster pace than ever, and to keep up, brands need to continually recalibrate their recruitment processes to ensure they’re attracting top candidates. A shift in strategy and the leveraging of technology and automation can help companies position …
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss how customer expectations change in difficult economic climates — and the ways brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, former vice pre…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, former vice p…
  continue reading
 
Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience (CX). Join host Robert Zirk as he asks big thinkers today’s big questions. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of…
  continue reading
 
Welcome to the trailer for the Global Perspectives on Digital Health Podcast. Join Shubs as he unpacks insights from experts and innovators creating real impact for underserved communities around the world. Shubs is a physician working in digital health. With experience across product development and deployment, regulation and also with the ITU/WHO…
  continue reading
 
It’s been half a year since Russia invaded Ukraine. And while millions of people have fled the country, there are still many who remain living in different regions of Ukraine. In this episode, we will have a closer look at the digital rights challenges that citizens who currently are staying in Ukraine, are facing, during this horrible war of aggre…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, "The JOLT Effect: How high performers overcome customer indecision." Matt takes us through the bane of every salesperson's existence: …
  continue reading
 
In this live recording of our Podcast "Digital Rights Explored: Local Fights, Global Perspectives," we talked about content moderation by social media platforms taking a wrong turn. From their initial hands-off approach when it came to content, they turned to today’s invasive approach using also automated processes in making decisions. The platform…
  continue reading
 
Being online means being at risk. This episode is dedicated to a problem affecting us all, worldwide - cybercrime. We travel to Kenya where cybercrime is on a steep rise. There has been a 37.3 % jump in cyber criminal activities in Kenya between April to June in 2021 alone. The pandemic played a major role in the rise of cyber crimes like impersona…
  continue reading
 
In this episode we talk about the biggest hype of our time when it comes to our digital lives: the Metaverse. Ever since Mark Zuckerberg made the announcement of what his company Meta is developing, everyone in the digital rights community is talking about the implications of this new immersive digital world on our personal lives and on our (digita…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Seth has more than twenty years of expertise in data and information architecture, knowledge strategy, search based applications and inf…
  continue reading
 
Some of you listeners have asked us to explain the basics of digital rights, “what type of rights are there exactly”? Our response is this special episode of Digital Rights Explored where international experts talk with us about the major digital rights stories of our time. In this episode we will recap some of the most important digital rights new…
  continue reading
 
As people get online, they are encouraged or even forced to share significant amounts of personal information. What happens when this data is collated? And what happens when this data gets into the wrong hands? This can have very real effects offline, putting individuals’ lives in danger. Large corporations and government bodies, while digitising t…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Lukas Enzersdorfer-Konrad, chief product officer at Bitpanda. The company is an all-in-one digital platform used for investing in stocks, exchange traded funds (ETFs), metals, cryptocurrencies and crypto indices. Tu…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Ante Spittler, co-founder and CEO of Moss. The company offers an all-in-one solution for intelligent spend management, with the aim to be the leading financial management platform for businesses across Europe. Tune …
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Sidney Madison Prescott, global head of intelligent automation at Spotify. Sidney shares her take on the future of artificial intelligence, robotic process automation and machine learning as well as some of the best…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Gideon Pridor, chief marketing officer at Workvivo, a comprehensive digital employee engagement platform that has the feel of a social networking site. TELUS International uses Workvivo internally to keep our team m…
  continue reading
 
In the face of the global pandemic, many countries have imposed different control measures on their citizens under the veil of curbing the further spread of the virus. In this episode we will discuss with Agnes Venema - an expert on national security and emerging surveillance technology - measures taken in Australia during the Covid-19 pandemic. Au…
  continue reading
 
Welcome back, every one it's been a while, for our season finale episode of season two, we decided to pick a topic of conversation on the spot so we choose Teaching and the methods we'd use a educators/instructors. Join us, and let get into it. Follow our Social Media: https://www.instagram.com/digitalperspectivepod/ https://twitter.com/pod_perspec…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Dottie Schindlinger, executive director of the Diligent Institute and co-host of the Corporate Director Podcast for Diligent Corporation. Diligent helps companies manage their governance, risk and compliance require…
  continue reading
 
Welcome back, everyone! for the ninth episode of season two, This week we bring you Digital Artist Started Pack Pt. 1 an episode about the different alternatives you can use for 2D mediums. Join us, and let get into it. Follow Daniel Calderón: https://www.instagram.com/xdaniel_art/ https://twitter.com/XdanielArt Follow our Social Media: https://www…
  continue reading
 
Welcome back, everyone! For the eighth episode of season two, This week we bring you another special guest Mark, Join us on our conversation with the topic of My Issues with Art and Art School! Mark Medeiros https://www.instagram.com/mark_medeiros/ Social Media: https://www.instagram.com/digitalperspectivepod/ https://twitter.com/pod_perspective…
  continue reading
 
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Sinead Bovell, the founder of WAYE, a community where young entrepreneurs learn about business, technology, ethics and the future. Sinead dives into some of the ethical questions that companies using or designing te…
  continue reading
 
The founder of Tinder said: “Nobody joins Tinder because they’re looking for something.” “They join because they want to have fun. It doesn’t even matter if you match because swiping is so fun.” However in this episode we have examined how dating apps have revolutionised the world of dating and relationships. We explore with an anthropologist and e…
  continue reading
 
Welcome back, everyone! So, for the seventh episode of season two, This week we bring you a new segment with special guest GEM, Join us to dive down the road they have taken from being a Chef to doing Design and art. GEM, aka Adorably Depressed: https://www.instagram.com/adorablydepressedcomic/ Social Media: https://www.instagram.com/digitalperspec…
  continue reading
 
Welcome back, everyone! So, for the sixth episode of season two, This week we bring you another Lawn Chair episode talking about Film & Animations Festivals and where we find them. Something that isn't talked about enough. So, join us, and let get into it. Social media: https://www.instagram.com/digitalperspectivepod/ https://twitter.com/pod_perspe…
  continue reading
 
Welcome back, everyone! So, for the fifth episode of season two, we are talking about I Unfinished Projects. A topic that often clouds our minds. So, join us, and let get into it. Social media: https://www.instagram.com/digitalperspectivepod/ https://twitter.com/pod_perspectiveDigital Perspective
  continue reading
 
Welcome back, everyone! So, for the fourth episode of season two, we are talking about I Love it, I Hate it, Design. A topic that often clouds our minds. So, join us, and let get into it. Social media: https://www.instagram.com/digitalperspectivepod/ https://twitter.com/pod_perspective Sad Violins sound from: https://freesound.org/people/Setuniman/…
  continue reading
 
In this episode we talk about digital censorship of independent and critical voices on major social media platforms. This is a contradictory circumstance since it is exactly these platforms that serve, in particular in countries with oppressive regimes, as the channels for dissenting voices to be heard and seen. The platforms often state that the c…
  continue reading
 
Welcome back, everyone! So, for the second episode of season two, we are talking about To College or Not to College? A topic that often clouds our minds. So, join us, and let get into it. Social media: https://www.instagram.com/digitalperspectivepod/ https://twitter.com/pod_perspective Hosts Socials: https://www.instagram.com/driftark/ https://www.…
  continue reading
 
Loading …

Краткое руководство