The War and Treaty’s Michael and Tanya Trotter grew up in Cleveland, Ohio, and Washington, DC, respectively, but both have family roots in the South. They also grew up in the musical traditions of their churches – Tanya in the Black Baptist Church and Michael in the Seventh Day Adventist Church – where they learned the power of song to move people. After becoming a father at a very young age, Michael eventually joined the armed forces and served in Iraq and Germany, where he took up songwriting as a way of dealing with his experiences there. Meanwhile Tanya embarked on a singing and acting career after a breakthrough appearance in Sister Act 2 alongside Whoopi Goldberg and Lauryn Hill. Now, after a long and sometimes traumatic journey, Michael and Tanya are married, touring, winning all sorts of awards, and set to release their fifth album together, and their fourth as The War and Treaty. Sid talks to Michael and Tanya about the new record, Plus One , as well as their collaboration with Miranda Lambert, what it was like to record at FAME studios in Muscle Shoals, and how they’re blending country, soul, gospel, and R&B. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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Ep. 83 - New Year, New Predictions: How AI, Tech and Talent Will Shape 2025
Manage episode 458977817 series 3044057
Контент предоставлен Kantata. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Kantata или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Happy New Year! Join Brent and Bonoo as they kick off 2025 with a look into the future of the professional services industry. In this insightful episode, they reflect on the events of 2024 and discuss trends and predictions for the coming year, focusing on technology, AI, and talent management. They also explore the evolving landscape of business models and revenue strategies in the professional services sector.
Key concepts covered:
- Reflection on 2024 and the economic, geopolitical, and technological shifts
- The transformative potential of AI
- The importance of a solid technology stack for effective AI implementation
- The importance of talent development and the need for agile environments
- Shifting revenue models in the professional services sector
- Optimism for the coming year
Hosted on Acast. See acast.com/privacy for more information.
87 эпизодов
ПоделитьсяManage episode 458977817 series 3044057
Контент предоставлен Kantata. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Kantata или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Happy New Year! Join Brent and Bonoo as they kick off 2025 with a look into the future of the professional services industry. In this insightful episode, they reflect on the events of 2024 and discuss trends and predictions for the coming year, focusing on technology, AI, and talent management. They also explore the evolving landscape of business models and revenue strategies in the professional services sector.
Key concepts covered:
- Reflection on 2024 and the economic, geopolitical, and technological shifts
- The transformative potential of AI
- The importance of a solid technology stack for effective AI implementation
- The importance of talent development and the need for agile environments
- Shifting revenue models in the professional services sector
- Optimism for the coming year
Hosted on Acast. See acast.com/privacy for more information.
87 эпизодов
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The Professional Services Pursuit
1 Ep. 87 - The 2025 Benchmark Breakdown: What Sets High-Performing Firms Apart w/Dave Hofferberth 38:38
This episode features a special recording from a recent Kantata webinar with Dave Hofferberth, Managing Director at Service Performance Insights. Each year, the release of the SPI Professional Services Maturity Benchmark Report is a much-anticipated moment for the industry—and this year’s findings are a wake-up call. Dave breaks down what truly sets high-performing firms apart and explores the key industry metrics and trends uncovered in this year’s research. He also shares his optimism for 2025 and why information visibility will be the foundation of future success. Key Takeaways: The five pillars of the benchmark: Leadership, Client Relationships, Talent, Service Execution, and Finance & Operations Major trends and challenges professional services firms are facing Strategies to overcome industry hurdles and drive continuous improvement The impact of maturity levels and PSA adoption on success Critical KPIs influencing client and employee satisfaction See how your firm stacks up—download the 2025 Professional Services Maturity Benchmark here . Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
Join host Banoo on the Professional Services Pursuit as she welcomes Monique Ludwig, Director of Global Services PMO at Ciena. With 30 years of experience in technology and project management, Monique offers expert insights into optimizing professional services, operations and resource management. This episode dives into common challenges in the field and strategies for future-proofing talent in a rapidly evolving industry. Key topics covered: Common mistakes in service operations. The importance of common expectations and collaboration. Strategies for staying ahead in skill development and adapting to new technologies. Monique’s top 3 tips for those running a PMO organization in 2025. The importance of accurate forecasting and the challenges faced by organizations in managing resource demands and financial forecasts. Insights on leveraging AI to enhance project management efficiency. Tune in to gain valuable insights and practical advice for enhancing your professional services operations and resource management strategies. Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
In this episode of the Professional Services Pursuit, Brent teams up with Kurt Kilgore, the SVP of Global Professional Services at Kantata, to continue our series on simplifying the often daunting process of purchasing technology or software solutions. Together, they explore the complexities involved in buying and implementing tech solutions for businesses. Kurt draws on his extensive experience in professional services to provide valuable insights into the implementation process, highlighting its critical role in driving successful business outcomes. Key topics include: The crucial role of evaluating the service components of a tech solution to ensure business success. Various strategies for software implementation and the criteria for decision-making in different scenarios. A checklist of essential factors to consider before launching an implementation project. The importance of maintaining strong executive support and investing in change management. Kurt's top advice for achieving implementation success. This episode offers actionable insights for any leader looking to make informed decisions when purchasing software, ensuring a smoother path to successful implementation and long-term value. Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
In this episode of the Professional Services Pursuit, Banoo is joined by Meredith Brake, VP and Head of Service Ops and Enablement at Altus Group, to kick off a new series simplifying the complex process of purchasing technology or software solutions. This series breaks down each step, making it easier to navigate. Meredith shares actionable insights on evaluating workflows, addressing pain points, and setting clear goals for implementing new software solutions. The discussion highlights the selection and implementation of a platform, offering best practices for success. Core topics covered: Defining business requirements: Separating must-haves from nice-to-haves Implementation best practices and successful change management Using data to improve decision-making and track engagement margins Strategies for effective training and ongoing support Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
Happy New Year! Join Brent and Bonoo as they kick off 2025 with a look into the future of the professional services industry. In this insightful episode, they reflect on the events of 2024 and discuss trends and predictions for the coming year, focusing on technology, AI, and talent management. They also explore the evolving landscape of business models and revenue strategies in the professional services sector. Key concepts covered: Reflection on 2024 and the economic, geopolitical, and technological shifts The transformative potential of AI The importance of a solid technology stack for effective AI implementation The importance of talent development and the need for agile environments Shifting revenue models in the professional services sector Optimism for the coming year Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
1 Ep. 82 - Beyond Heroic Delivery: AI’s Role in Shaping New Agency Economic Models w/ Adam Cotumaccio and Patricia Rothenberg 47:28
Welcome to another episode of the Professional Services Pursuit. This episode features a recording from a recent webinar hosted by the 4A’s. Brent joins Adam Cotumaccio, COO at 4A’s, and Patricia Rothenberg, Global COO and General Counsel at 72andSunny, to explore the transformative role of AI in creative agencies. They discuss the idea of heroic delivery and how agencies are adjusting to new economic models influenced by AI. Key topics covered include: - The unsustainability of heroic delivery due to economic pressures and AI advancements. - AI's impact on agency pricing strategies. - Insights into how AI streamlines agency operations and affects client expectations. - An examination of the legal compliance and security concerns associated with integrating AI. - Predictions on the evolution of creativity within agencies as AI handles more routine tasks, highlighting the ongoing importance of human talent. Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
1 Ep. 81 - Shaping Tomorrow: How Gen Z is Redefining the Workplace w/ Gurgèn Tadevosyan, Nikhil Patel & Armita Behboodi 1:00:37
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Прослушать Позже Прослушать Позже Списки Нравится НравитсяIn this episode of the Professional Services Pursuit podcast, Banoo wraps up our series on Gen Z in the workplace. Featuring insights from three remarkable Gen Z professionals, this conversation delves into how their generation is reshaping work cultures and expectations. Listen in as they share their career journeys, the importance of company culture, and their visions for the future workplace. Key topics covered include: Career path exploration in the midst of uncertainty and global changes The critical role that company culture and values played in their career decisions Essential elements for successful leadership and management in the modern workplace Perspectives on risk-taking from a Gen Z viewpoint The importance of networking, mentorship, and leveraging social media to build valuable professional relationships and guidance. If you would like to listen to the entire series on this topic check out these episodes as well: Ep. 72 - Understanding and Engaging Gen Z in the Workforce w/ Tessa Misiaszek Ep. 76 - Navigating Multi-Generational Workforces w/ Meagan Johnson Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
In this insightful episode of the Professional Services Pursuit podcast, host Brent welcomes back John Ragsdale, Distinguished Researcher, Vice President of Technology Ecosystems at TSIA. The conversation dives deep into the key findings from Kantata's State of the Professional Services Industry Report and TSIA's 2024 Technology Survey. Join them as they geek out over some insightful new data and discuss the top trends happening in professional services. Key topics discussed include: Survey insights and market optimism The challenges with legacy PSA tools The importance of data quality and integration for AI implementation The need for better forecasting tools to manage demand and resource allocation The shift from a launch and leave mentality to client retention and satisfaction Explore the full State of the Professional Services Industry Report now and visit TSIA Featured Insights to become a member and access all of the amazing content that they have available. Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
Welcome to a special Halloween-themed episode of The Professional Services Pursuit! Join hosts Banoo and Brent as they share spooky tales from their collective 40 years of experience in the professional services industry. Get ready for a chilling journey through the challenges, unexpected twists, and spine-tingling stories of projects gone wrong, nightmare clients and more. Key horror stories: The marketing microsite nightmare Y2K panic A demanding client M&A culture shock A long flight for a short meeting Tune in for these and other haunting stories from the world of professional services. Don't forget to share your own horror stories with us at podcast@kantata.com, and stay tuned for a potentially more cheerful episode during the winter holidays! Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
In this episode of the Professional Services Pursuit podcast, Brent welcomes Igor Mamut, VP of Strategic Finance at Kantata, for a deep dive into the evolving role of the CFO in the professional services industry. They explore the strategic imperatives and considerations that finance leaders weigh when investing in new technologies and platforms. Igor shares his extensive experience, discussing the importance of aligning technology investments with both current and future business needs. Whether you're running a services company or selling software to one, this episode offers valuable perspectives on the financial and strategic dynamics at play. Key topics include: The CFO's expanded role from financial gatekeeper to strategic advisor Critical questions for evaluating new platforms Aligning tech investments with future goals and operational efficiency Balancing essential needs versus nice-to-haves Learning from past mistakes and refining decision-making frameworks Preparing for future challenges in a rapidly changing regulatory and economic landscape Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
1 Ep.77 - SoDA Webinar: Agency Trends and The Cost of Inaction w/ Tom Beck, Deborah Heslip and Louise Martens 56:03
In this episode of the Professional Services Pursuit, we share a recent webinar we did with The Society of Digital Agencies (SoDA). Tom Beck, SoDA’s Executive Director, interviewed Brent, Deborah Heslip and Louise Martens from the Monks Agency. The discussion delves into the transformative trends impacting agencies today, market dynamics, the influence of AI, shifts in commercial models, and the importance of operational efficiency. Other key topics covered include: Agency transformation and AI's role in driving efficiency and innovation Traditional hours-based models vs. outcome-focused pricing The importance of aligning business operations with client demands Practical advice on integrating AI within agencies The risks of inaction in the face of technological advancements To explore the topic more, check out this report by SoDA and Kantata on the transformation of agency frameworks, focusing on operations, client relations, talent management, and innovation. Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
In this episode of the Professional Services Pursuit, Banoo continues her exploration of generational differences in the workplace by talking with Meagan Johnson. Meagan, a renowned generational expert, author, and corporate speaker, shares her insights on bridging the generational gaps to create a cohesive, productive, and harmonious work environment. With a focus on Generation Z, this episode also explores the historical evolution of generational dynamics and offers practical tips for recruitment, retention, and team collaboration. Other key topics include: Understanding generational signposts Effective communication across generations Tips and strategies for fostering collaboration among multi-generational teams Recommendations for attracting and retaining Generation Z talent Techniques to keep Gen Z employees engaged and connected in a remote working environment. Learn more from Meagan by visiting meaganjohnson.com Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
1 Ep. 75 - Consultant, Heal Thyself: The Roadmap for Increased Valuations and Glorious Exits w/ Tom Rodenhauser & Ramone Param 45:00
In this compelling episode of the Professional Services Pursuit, Brent welcomes back Tom Rodenhauser and introduces Ramone Param, both from Kennedy Intelligence. They discuss the pivotal role private equity (PE) is playing in reshaping the consulting industry. They also delve into emerging trends, strategic growth, and the increasing influence of PE firms in transforming traditional consulting practices into more robust and scalable business models. Key Topics Covered: How traditional private partnership models are evolving The factors driving the surge in PE investment in the consulting sector Qualitative and quantitative elements that attract PE investment Analysis of supply and demand dynamics, and future trends in the consulting sector The necessity for consulting firms to adopt strategic operational reviews and benchmark against industry standards To learn more about Kennedy Intelligence, download the report or listen to their podcast "Consultants Talk" visit their website - https://www.kennedyintel.com/ Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
Welcome to another insightful episode of the Professional Services Pursuit podcast! Join our host, Banoo, as she dives deep into the professional services industry with Sabina Pons, Managing Director at Growth Molecules and co-author of the book “Pressing On As a Tech Mom”. This episode is packed with expert advice on creating seamless customer journeys, overcoming challenges in professional services, and balancing career with personal life. Key topics covered include: How to craft a cohesive, scalable customer program that ensures a remarkable customer experience from start to finish The common challenges companies face in making the customer journey seamless and how to overcome them The importance of data governance and technology Integration Sabina’s career journey, the importance of mentorship, and how supportive leadership can significantly impact job satisfaction Insights from Sabina’s book The first listener to email us at podcast@Kantata.com will win a free 55-minute consulting session with Sabina. Tap into her extensive customer success leadership expertise and learn how to turn your CS Org into a profit-center for your business. And if you would like to check out her book, it is available on Amazon here . Hosted on Acast. See acast.com/privacy for more information.…
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The Professional Services Pursuit
In this episode of the Professional Services Pursuit, Brent sits down with Anthony Gindin, founder and CEO of Agency Different. Anthony, humorously dubbed the Canadian Don Draper, brings over 23 years of experience in the agency world, having built six companies, sold four, and taken two public. His international bestseller, The Agency Secret, encapsulates his vast experience in fostering profitable growth in agencies. Listen in as they discuss the importance of differentiation, market specificity, and the necessity of continual transformation in the ever-evolving agency landscape. Other key topics discussed include: The current state of the agency industry and the cautious optimism looking forward The top three challenges the majority of agencies face today Insights from Anthony’s book on engineering value and systematizing repeatable growth How agencies should approach and master AI to enhance efficiency without relying on it as a differentiator To learn more about Anthony and the services that he offers go check out his website. To win a copy of his book email us at podcast@kantata.com and we will send the first 5 listeners a free copy. Hosted on Acast. See acast.com/privacy for more information.…
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