Emergency Intercom is a comedy podcast by Enya Umanzor and Drew Phillips. There is no emergency, but there is an intense need for attention, so maybe listen up… You don’t want to know what happens if you don’t. (we will be violent)
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The Content Generation podcast is focused on inviting, influencing and inspiring a generation of content creators.
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
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In this series Intercom takes you inside the marketing lessons we've learned the hard, expensive and messy way. We include the insights that helped us grow from zero customers to more than 20,000, but we’ve been careful to be honest and have worked hard to avoid the usual truisms. Instead, we’ve focused on actionable advice we think will benefit any early stage startup – from crafting early messaging, to managing a product launch, to keeping product and marketing aligned.
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Welcome to the Inter-Comics Podcast! Join Jack, Dan and Mat as they discuss life, the universe and everything about comics.
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Welcome to In Depth, a new podcast from First Round Review that’s dedicated to surfacing the tactical advice founders and startup leaders need to grow their teams, their companies and themselves. Hosted by Brett Berson, a partner at First Round, In Depth will cover a lot of ground and a wide range of topics, from hiring executives and becoming a better manager, to the importance of storytelling inside of your organization. But every interview will hit the level of tactical depth where the ve ...
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The Class Intercom podcast aims to help educators learn how to market their school through social media and empower students to engage in sharing their story. Our goal is to help schools provide a social learning environment which allows educators to teach students digital leadership and professional social content management processes.
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On the Code with Jason podcast I discuss technical topics with interesting people. Guests include people from companies like GitHub, Google and Stripe.
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Join Rosemary Orchard and Mikah Sargent for iOS Today, TWiT.tv's podcast for all things iPhone, iPad, Apple Watch, Apple TV, and more! From app reviews to helpful tips and tricks, from the latest news to the coolest accessories, Rosemary and Mikah will help you make the most of all your iOS devices. You can join Club TWiT for $7 a month and get ad-free audio and video feeds for all our shows plus everything else the club offers...or get just this podcast ad-free for $2.99 a month. New episod ...
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Join Rosemary Orchard and Mikah Sargent for iOS Today, TWiT.tv's podcast for all things iPhone, iPad, Apple Watch, Apple TV, and more! From app reviews to helpful tips and tricks, from the latest news to the coolest accessories, Rosemary and Mikah will help you make the most of all your iOS devices. You can join Club TWiT for $7 a month and get ad-free audio and video feeds for all our shows plus everything else the club offers...or get just this podcast ad-free for $2.99 a month. New episod ...
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Welcome to the Minimum Viable Podcast, hosted by Product Manager, Startup Mentor and Voice Technology Leader, Mike Shoss. On this podcast, you'll find a mix of all different aspects of the tech space to current thoughts on new products or tactics. As well as conversations about finance and Green Energy! Previously ShossX Podcast
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Re:Growth is the podcast for B2B marketers looking to level-up marketing strategies and grow in their careers. Each season dives deep into a specific theme. We’re talking to senior marketers from HubSpot, MOO, Slack, and more about laying the foundation for growth.
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Hi Everyone, Welcome to my podcast where I talk about all things motorbikes. From what I ride, Where I go, good roads to travel on, Bike opinions, Good places to buy motorcycle clothing, Motorcycle Cafes and events and anything else I can think of that will be useful for a listener who loves bikes to know. Thanks for listening and please make sure to add the podcast to your lists so you dont miss out on any episodes Much Love Tony Pony xx
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The Hacking UI podcast is hosted by Sagi Shrieber and David Tintner, a designer and developer who are also both entrepreneurs, bloggers, productivity/time-hacking maniacs, and all around tech geeks. The first season of the podcast is titled ‘Scaling a Design Team’, in which they speak with design leaders from top notch companies like Facebook, Apple, Invision, and Intercom, to discuss various team structures, responsibilities, and workflows. After quitting their day jobs to work full time on ...
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Podcast by Each&Other
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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A weekly podcast where two ex-business partners hold themselves publicly accountable for their startup failures...and successes.
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Brennan's a first-time founder. Jill's a first-time manager. And they've got a lot of questions. In the SoapBox podcast, People Leading People, they interview the people leaders and founders that inspire them most. Forget sweeping statements on the state of management. This is your go-to business podcast for actionable management tips from visionaries at Wealthsimple, Flight Network and more. Learn how they handle all the people stuff that comes up when you lead and manage at a fast-growing ...
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Champions of Marketing is a marketing podcast for marketers and entrepreneurs who strive to drive growth with creativity and technology. Join our host, Chikodi Chima as he chats with experienced marketers, entrepreneurs and growth hackers to decode the receipt for growth.
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Sound Design Live - Career building interviews on live sound, theatre, AV, recording, and sound system tuning
Nathan Lively - Online Courses for Live Sound Engineers ?
Build your career as a sound engineer. The podcast for live audio professionals. Interviews with the leading innovators in concert, theatre, and corporate production. Submit your questions: http://buff.ly/Nwpsf0 Nathan Lively is a Career Coach for Audio Professionals, Podcast Consultant for Small Businesses, and Author.
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At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
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Growth Mindset ON is a must for people who want to achieve exponential growth from a personal and professional point of view. From now on, I will be focus mostly on holistic wellbeing and personal development in order to equip you with the mindset needed to overcome limitations and support your growth or shifts. We can also grow sideways. Growth Mindset On: the podcast that equips you with the mindset to achieve emotional success. Connect with me on: LinkedIn: https://www.linkedin.com/in/cri ...
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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232 - Allison McMillan, Fractional VP of Engineering & Leadership Consultant
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On this week's episode, I talk with Allison McMillan to discuss working environments, the importance of getting a remote team together on a regular basis, the benefits of a well thought out offsite, not-so-great offsite types, elements of a worthwhile offsite, and more. Allison McMillan.com Allison McMillan on LinkedIn Allison McMillan on Twitter…
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Leadership's Role in Creating a Customer-Centric Culture
21:39
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In this episode of The Ticket podcast, Ruth O'Brien, Senior Director, Automated and Proactive Support at Intercom sits down for a conversation with Blake Morgan, a customer experience futurist and author of 'The Eight Laws of Customer-Focused Leadership'. Blake discusses the importance of customer experience and the role of leaders in creating a cu…
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the galaxy gas episode
1:04:03
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Enya has beef with galaxy gas, drew relapsed and ky gets bodied over 100 times this episode SeatGeek Use code INTERCOM10 for 10% off your SeatGeek order*. https://seatgeek.onelink.me/RrnK/INTERCOM10. *$25 max disc…
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iOS 718: What to Expect at Apple's Event - iPhone 16? Capture Button? Apple Watch Series X?
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42:15
Get ready for Apple's big reveal! Hosts Mikah Sargent and Rosemary Orchard dive into the hottest rumors surrounding the upcoming iPhone event. From potential new Apple Watch models to the highly anticipated iPhone 16 lineup, they break down what you can expect on September 9th. Will we see an iPhone X-style celebration for the Apple Watch's 10th an…
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iOS 718: What to Expect at Apple's Event - iPhone 16? Capture Button? Apple Watch Series X?
42:15
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42:15
Get ready for Apple's big reveal! Hosts Mikah Sargent and Rosemary Orchard dive into the hottest rumors surrounding the upcoming iPhone event. From potential new Apple Watch models to the highly anticipated iPhone 16 lineup, they break down what you can expect on September 9th. Will we see an iPhone X-style celebration for the Apple Watch's 10th an…
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Rebooting Intercom: Eoghan McCabe on Defying Silicon Valley Orthodoxy | Co-founder & CEO
1:15:20
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Eoghan McCabe is the CEO and cofounder at Intercom, an AI customer service platform. Intercom has raised over $240M, and was last valued at $1.3B in 2018. After spending 9 years building the company, Eoghan left Intercom in 2020, but he’s since returned, reshaping Intercom and pioneering its pivot to an AI-first service. This episode highlights his…
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231 - Matt Kirkland, Founder and Designer at Brand New Box
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On this episode, I talk to Matt Kirkland, Founder and Designer at Brand New Box. We talk about how to get good clients, the utility of reminding people that you exist, reading science fiction, ChatGPT as highly advanced autocomplete, reading history, The limits of ChatGPT-style AI as compared to AGI, and Matt's Dracula read-through newsletter Dracu…
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Period simulator challenge
1:23:38
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Enya cancels Monistat and Ky and drew try the period simulator Spice up your life and get 30 days of full access for free when you go to: https://dipseastories.com/INTERCOM Learn more about your ad choices. Visit …
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iOS 717: Our Favorite Apps - PictureThis, Frame Grab, Shareshot, & more!
59:37
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On this week's episode of iOS Today, Rosemary Orchard and Mikah Sargent walk through some of their favorite apps for accomplishing a variety of tasks on their iPhones. There's also the announcement of a September Apple event. Will we see anything special related to Apple Watch or watchOS? Plus, TwelveSouth's Butterfly SE 2-in-1 Qi2 Charger looks id…
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iOS 717: Our Favorite Apps - PictureThis, Frame Grab, Shareshot, & more!
59:37
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59:37
On this week's episode of iOS Today, Rosemary Orchard and Mikah Sargent walk through some of their favorite apps for accomplishing a variety of tasks on their iPhones. There's also the announcement of a September Apple event. Will we see anything special related to Apple Watch or watchOS? Plus, TwelveSouth's Butterfly SE 2-in-1 Qi2 Charger looks id…
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230 - Nate Clark, founder of Brand New Box
1:03:37
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On today's episode I talk with Nate Clark, founder and principal software engineer of Brand New Box. We discuss Brand New Box's early days and what it's like to found an agency, the different ways Nate and I think about acquiring new business, marketing yourself, how big picture thinking can sharpen your day to day plans, deciding to build a produc…
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Honorable discharge
1:00:29
1:00:29
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Drew’s church app got hacked and it destroyed drews life, Enya talks about a cool bathroom experience she had and Ky finally got his big break ZocDoc Find and instantly book a top-rated doctor today. Go to https:/…
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iOS 716: Apple Intelligence (Part 2) - Enhancements to Photos, Safari, and more!
28:44
28:44
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In this episode of iOS Today, hosts Mikah Sargent and Rosemary Orchard dive deep into the exciting new Apple Intelligence features coming with iOS 18.1. They explore improvements to Photos, transcription capabilities, Safari enhancements, and more. Photos app improvements: Enhanced natural language search capabilities Creation of custom "memory mix…
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iOS 716: Apple Intelligence (Part 2) - Enhancements to Photos, Safari, and more!
28:44
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28:44
In this episode of iOS Today, hosts Mikah Sargent and Rosemary Orchard dive deep into the exciting new Apple Intelligence features coming with iOS 18.1. They explore improvements to Photos, transcription capabilities, Safari enhancements, and more. Photos app improvements: Enhanced natural language search capabilities Creation of custom "memory mix…
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A day in the life of a support knowledge manager
21:17
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In this episode of The Ticket podcast, Fred Walton, Conversation Designer at Intercom sits down to chat with Beth-Ann Sher, Senior Knowledge Manager at Intercom, about the role of a knowledge manager in an AI-driven customer service landscape. Beth shares her journey from being a product marketing manager to becoming a knowledge manager and discuss…
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NSPRA President Heidi Vega, APR on the Impact of Authentic Leadership and Representation
27:58
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In the season four premiere of the Content Generation Podcast, we’re joined by Heidi Vega, APR, the newly installed President of NSPRA (the National School Public Relations Association). With a unique start to her school PR career, Heidi shares her journey from serving in the Air Force to interning with her local school district’s communications de…
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Red 40 challenge
1:12:51
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Drew doesn’t think he is sexy anymore but he is and we have proof, cars are funny to enya and we should laugh about it even. Use code INTERCOM10 for 10% off your SeatGeek order*. https://seatgeek.onelink.me/RrnK/INTERCOM10 $25 max discount Grow your business no matter what stage you’re in. Sign up for a $1-per-month trial period at https://shopify.…
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iOS 715: Apple Intelligence (Part 1) - iOS 18.1 Beta & AI Features
52:46
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In this episode of iOS Today, hosts Mikah Sargent and Rosemary Orchard dive into the exciting world of Apple Intelligence, exploring the new features available in the iOS 18.1 beta. They discuss the improvements to Siri, Messages, Mail, and writing tools, while also addressing the potential implications of these AI-driven features! Apple Intelligen…
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iOS 715: Apple Intelligence (Part 1) - iOS 18.1 Beta & AI Features
52:46
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52:46
In this episode of iOS Today, hosts Mikah Sargent and Rosemary Orchard dive into the exciting world of Apple Intelligence, exploring the new features available in the iOS 18.1 beta. They discuss the improvements to Siri, Messages, Mail, and writing tools, while also addressing the potential implications of these AI-driven features! Apple Intelligen…
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Defining and evaluating a remarkable customer experience
21:00
21:00
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21:00
In this episode of The Ticket podcast, we explore the research conducted by Intercom on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan. Joining Lynsey are Bobby Stapleton, Senior Director, Human Support and Declan Ivory, VP, Customer Support to discuss the key findings including the importance of problem own…
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Going back to the kitchen
1:00:37
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Drew wants a kid, enya would rather die. Yup were back in the kitchen its almost like we were here two months ago Get every cut for your butt from MeUndies and get 20% off your first order, plus free shipping, at https://MeUndies.com/intercom. Support your gut this summer with Seed’s DS-01® Daily Synbiotic. Go to https://Seed.com/INTERCOM and use c…
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Off Script: Better, faster, cheaper
20:34
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Intercom president Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost. Tracing the evolution from personal, local interactions to global call centers and digital channels, she explains how AI can handle simpler queries swiftly, freeing human agents for complex…
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iOS 714: Hardware Picks & Tips - Ugreen Car Charger, Nomad Tracking Card, BANG!CASE
51:25
51:25
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Mikah Sargent and Rosemary Orchard kick off this episode with a discussion of their favorite tech hardware and accessories. From a versatile 3-in-1 wireless charging station to a powerful car charger and a reusable UV sanitizing box, the hosts highlight a diverse array of must-have gadgets that can enhance your Apple device experience. They also de…
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iOS 714: Hardware Picks & Tips - Ugreen Car Charger, Nomad Tracking Card, BANG!CASE
51:25
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51:25
Mikah Sargent and Rosemary Orchard kick off this episode with a discussion of their favorite tech hardware and accessories. From a versatile 3-in-1 wireless charging station to a powerful car charger and a reusable UV sanitizing box, the hosts highlight a diverse array of must-have gadgets that can enhance your Apple device experience. They also de…
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229 - Test Driven Design with Alex Bunardzic
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On today's episode, I talk with Alex Bunardzic about TDD (Test Driven Design), separating IO from business logic, configurable dependencies, TCR (Test and Commit or Revert), making many small commits rather than trying to write the whole program right the first time, distributed cognition, order dependency and imperative vs declarative programming,…
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Enya is drunk and bored
1:04:33
1:04:33
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Drews town is getting destroyed by bitcoin, Enya got drunk alone and Trisha noticed Ky Dipsea Get an extended 30-day free trial when you go to https://Dipseastories.com/INTERCOM. Shopify Grow your business no matter what stage you’re in. Sign up for a $1-per-month trial period at https://shopify.com/intercom. https://www.patreon.com/emergencyinterc…
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iOS 713: Getting Started with the iOS 18 Public Beta - Control Center, Home Screen, & Texting Changes
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In this episode of iOS Today, hosts Mikah Sargent and Rosemary Orchard dive deep into the newly released iOS 18 Public Beta. They explore exciting new features, customization options, and important considerations for users thinking about installing the beta. The hosts emphasize the importance of providing detailed feedback to Apple and being prepar…
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