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Customer Success Career Coach

Carly Agar | Career and Job Interview Tips for Customer Success Managers

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Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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CS-Aye Football

CS-Aye Football

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CS-AYE performs the research and forensically analyses a season or campaign in a footballer's career, in an informing and witty manner. Hosted by Ian Steven, a journalist with 20 years experience in Scottish football, CS-AYE are joined every episode by a prominent guest from the world of football, usually with a tartan tint, for a podcast that is unrivalled in its level of detail.
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DG Recruit Podcast

DG Recruit

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DG Recruit helps you maximize your career in agency recruitment. Hosted by Dandan Zhu, top-billing headhunter, the DG Recruit Podcast breaks down EVERYTHING you need to know about your career in agency recruitment and how to achieve success in our exciting industry of headhunting. With Dandan's and her guests' interesting, honest, and insightful commentary, learn more about what you can do to start, improve, and grow your career and business. Submit all questions to contact@dgrecruit.com to ...
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Unchurned - The No. 1 podcast for Customer Success

Josh Schachter - UpdateAI

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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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The Customer Success Pro Podcast

Anika Zubair

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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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The Customer Success Playbook

Kevin Metzger and Roman Trebon

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Everyday Oral Surgery

Grant Stucki - oral and maxillofacial surgeon

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Have you ever been talking with other surgeons about the way they do things in their practice and you heard something that helped you out? This podcast is meant to give you an insight into the way other surgeons do things and think about things. Sometimes small changes can make a big difference in your daily routine.
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CSM Practice - The Customer Success Podcast

Irit Eizips & CSM Practice

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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Future-Proof Your Career

Tom Cheesewright | Podcast.co

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Welcome to Future-proof Your Career, your guide to the most important skills for a long, successful working life. This is a special season of the Talk About Tomorrow podcast, exploring in depth the idea of the Three Cs, three skill groups that are critical to success, in a business or as an entrepreneur. The ability to curate information, create new things, and communicate ideas. In each episode we explore a facet of one of these skills, alongside a guest. My name is Tom Cheesewright, I’m an ...
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Alex Turkovic

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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Conversations in Software Development

Borja Sotomayor

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Conversations in Software Development is a podcast intended primarily for students (at any level) who want to learn more about software development, especially if they intend to pursue a career in that field. More specifically, the goal of the podcast is to expose students to topics and ideas that they don't usually get to see or practice in a classroom setting, including many aspects of software development that are not related to coding. In each episode, we have a conversation with someone ...
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Just B with Bethenny Frankel

iHeartPodcasts

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If you can’t handle the truth you can’t handle this podcast. Just B with Bethenny Frankel is the best of your favorite self-made mogul – shrewd career smarts, a razor sharp sense of humor and a deep insight of how business and people work. Intermingling her own stories with conversations with thought leaders and cultural all-stars, Just B with Bethenny Frankel is a must for anyone looking for one on one time with Bethenny. From unapologetic takes on food, investing, relationships, fame, pare ...
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The Adviser Podcast Network

Momentum Media

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The Adviser Podcast Network brings together the best of the Australian broking industry within one dedicated platform – delivering brokers professional development advice and top tips on running a successful broking business. Lead by editor Annie Kane, The Adviser Podcast Network includes a number of focused programs, including: Elite Broker: Interviews with Australia’s leading brokers to uncover their career progression, how they’re operating a busy broker business, and their top tips for b ...
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Mythmakers

Oxford Centre for Fantasy

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Welcome to Season 6 of Mythmakers! Mythmakers is the podcast for fantasy fans and creatives brought to you by the Oxford Centre for Fantasy. We will be exploring fantasy old and new, look at what went into writing your favourite series, learn tips from the experts, and discuss new books, TV shows and films. Mythmakers is brought to you from the city of Oxford - home to many of the world's greatest fantasy writers, from J.R.R. Tolkien and Middle-earth, to C.S. Lewis, creator of Narnia, and th ...
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BMWBLOG Podcast

Horatiu Boeriu

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Welcome to the BMWBLOG podcast series, crafted exclusively for BMW enthusiasts around the globe. Join us on an exhilarating journey into the heart of the BMW brand, where we bring you behind-the-scenes insights, captivating insider stories, exclusive test drives, and the latest car rumors. Our dynamic BMWBLOG team is dedicated to sharing their most recent impressions of newly released BMW models. But that's not all – we dive into spirited conversations about classic BMW cars and so much more ...
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Journey to Success: CX Conversations

Raymie Corpuel and Sue Yendell

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Journey to Success: CX Conversations - Your Guide to Customer Experience and Success Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the comple ...
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Reinvention Road Trip

Jes Averhart

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The coffee-shop style podcast that is helping thousands of women dream bigger and level up in business and life! Learn from Extraordinary Women from across the country who share their POWERFUL Reinvention stories - dropping unique gems and takeaways just for you!
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SagePost47 Podcast

Sage Post

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SagePost47 is Pomona College's alumni mentorship club. Students are able to connect with alumni to talk about careers, Pomona, and more. In the Sage Post47 Podcast current students talk with Pomona College alumni about their experiences and dive into their decisions. We hope to help out current students and alumni as we share these stories! Semester release schedule: new episode will be released each week Monday morning ~8:00am PST! Summer release schedule: new episode released every other w ...
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StartupCTO.io

Peter Bell

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The original Startup Engineering Leadership Podcast - now part of CTO Connection - the organizers of the @ctosummit series! Learn from the experiences of successful engineering leaders at fast growth tech startups. Whether you want to learn more about hiring, motivating or managing an engineering team, if you're technical and manage engineers, the Startup CTO podcast is a great resource for learning from your peers! 558499
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Call Me When You Get This

Alexis Rockley

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Trying to figure out how to really, regularly, actually LIKE being alive? Welcome to the club. I’m Alexis Rockley: a positive psychology coach, author + human pep talk. I leave "voicemails" designed to remind you why you why you don’t suck (& why the world is not a raging dumpster fire, 100% of the time), interviewing experts on the important stuff no one taught us in school—finances, mental health, purpose in career—translating the hard science of happiness for anyone who speaks emoji. I le ...
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214: Inappropriate Interview Questions 37:18

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In today's episode, we dive deep into the world of job interviews, shining a spotlight on inappropriate questions that can catch candidates off guard. From inquiries about personal life to those that tread on sensitive topics, we discuss why these questions are problematic and how they can impact the hiring process. Tune in to learn how to advocate…
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The Four C's: Reignite Your Passion and Overcome Career Burnout 17:48

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Send us a text Unlock the secret to reigniting your passion and overcoming career burnout with the transformative power of the "Four C's." Join us on the Secret Sauce Podcast as Lacey Moores and Chad Trease explore how curiosity, creativity, collaboration, and coaching can fuel your journey of lifelong learning. We kick off the episode with a perso…
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Heroes and Villains: Ana Sampson and Chris Riddell 54:48

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Hero or Villain? These archetypal characters are the stock-in-trade of the fantasy genre, and so you’ll definitely enjoy this newest poetry anthology compiled by Ana Sampson, an experienced curator of poetry collections, and illustrated by the instantly recognizable pencil of Chris Riddell, multi-award-winning illustrator and former UK Children's L…
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Customer Success Playbook - Season 2 Episode 41 - Peter Armaly Postgame Show 13:19

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Send us a text The conversation delves into the intricacies of the customer lifecycle, challenging the oversimplified view many companies hold. Armaly introduces the concept of customer satisfaction as a dynamic, wave-like journey, emphasizing the importance of understanding and adapting to its ebbs and flows. The discussion covers crucial aspects …
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Women in Finance Podcast: Why we need to stop being ‘busy’ 33:07

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Momentum Media is thrilled to be hosting the sixth annual Women in Finance Summit and Women in Finance Awards in Sydney on 15 November. In this fourth episode of the Women in Finance Podcast series 2024, sponsored by outsource Financial, host Annie Kane chats to CEO Tanya Sale to learn how we can create a more inclusive financial services industry.…
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Mastering Customer Relations to Drive Strategic Growth ft. Reanna Dempsey (Unanet) 38:54

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#updateai #customersuccess #saas #business Reanna Dempsey, VP of CS at Unanet, joins our hosts, Josh Schachter, Jon Johnson, and Kristi Faltorusso, to explore how executive engagement, data management, and product adaptability have led to improved client retention rates. They also discuss her innovative approaches, including multithreading customer…
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39. From Invisible to Indispensable: A CSM's Guide to Impressing Leadership 33:28

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Have you relied solely on your ability to do your job well to get you noticed by leadership? When it comes to standing out, this just isn’t enough, so in this episode, I will walk you through how to go from invisible to indispensable. I'm giving you three easy strategies to impress your leadership team and change the trajectory of your career for t…
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DGR 153 The 6 S's of Cold Calling 16:25

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As a headhunter since I was 23 tasked with the immense task of creating an entire client book from scratch and building a candidate network at the same exact time, cold calling was exactly how I did it for the MOST part. Make sure to listen to all 6 Ss to cold calling & keep them in mind as you go about your day prospecting. Lastly, make sure to jo…
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S3 Ep3: Rachel Corsie - Scotland - 2019 1:14:55

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In this episode, Scotland skipper Rachel Corsie shares her journey from her childhood in Aberdeen to the glamour of the World Cup. Rachel also reflects on her leadership experiences as Scotland's national team captain and her insights as a pundit during major tournaments. This episode is a comprehensive exploration of Rachel's football career, the …
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Digital Customer Success Maturity Model Assessment Launch and Post Churn-In Q&A | Episode 075 25:07

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In this solo episode of the podcast, I spend a bit of time recapping a recent talk I gave together with Dan Ennis at Churn-In, ChurnZero's annual conference and also take some time to discuss the launch of the Digital CS Maturity Assessment, which you can go through by following this link for free: https://digitalcustomersuccess.com/dcsmaturity/ I …
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Customer Success Playbook Season 2 Episode 40 - Peter Armaly - Navigating the Customer Lifecycle 33:56

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Send us a text Summary In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage in an insightful discussion with Peter Armaly, about the intricacies of the customer lifecycle. The conversation delves into the dangers of oversimplifying customer engagement, the importance of seamless handoffs between team…
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Trading in the 4 Ps of retail for the 5 Cs of credit 45:40

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After a corporate career in e-commerce and retail, Melbourne-based Vaughan Clark decided to trade in his focus on aisles for assets, starting his broking career in 2016. In this episode of Elite Broker, host Annie Kane catches up with Vaughan Clark, senior mortgage broker and founder at Clark Finance Group, to find out how he made the move from ret…
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Referrals, Marketing, and Building a World-Class Team (with Dr. Roger Levin) 50:21

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As a surgeon, your goal should be to build a strong enough team that can run your office for you so that you can increase practice production every year! Today we are joined by a third-generation dentist and the Chairman and CEO of the Levin Group, Dr. Roger Levin to discuss how to build a world-class team and how surgeons can master referrals and …
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Increase Renewal Probability by 30% with Customer Health Scores! 28:20

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How can improving customer health scores increase renewal probability by 30%? This is crucial for business executives as it directly impacts customer retention, revenue growth, and the ability to forecast churn. Understanding and leveraging health scores allows executives to implement proactive engagement strategies, ultimately leading to a more ro…
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What’s Making Headlines – more mutual bank mergers 15:00

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Welcome to The Adviser’s What’s Making Headlines podcast, your go-to source for the week’s biggest stories in finance and real estate, distilled into bite-sized insights. Join host Annie Kane as she breaks down the big themes in the news. This week, she covers: Another mutual merger is announced. Broking industry members front the Senate home owner…
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Customer Success Playbook Season 2 Episode 39 - Sadee Akhtar - Collaboration 29:27

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Send us a text In this episode of the Customer Success Playbook Podcast, host Kevin Metzger interviews Sadee Akhtar, a tech leader specializing in optimizing collaboration between customer success (CS) and professional services (PS) teams. Sadee shares six key insights on improving team dynamics during the onboarding process, emphasizing the import…
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Sidecast - LOTR: An Author's Journey, Book 1 Chapter 7 42:14

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We are going on an adventure! Love The Lord of the Rings? Why not read along with us as we consider the books from the writer's point of view! Taking it chapter by chapter, novelist Julia Golding will reveal new details that you might not have noticed and techniques that will only go to increase your pleasure in future re-readings of our favourite …
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Women in Finance Podcast: Feminising the fintech space 42:05

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Momentum Media is thrilled to be hosting the sixth annual Women in Finance Summit and Women in Finance Awards in Sydney on 15 November. In this third episode of the Women in Finance Podcast series 2024, sponsored by fintech lender MoneyPlace, host Annie Kane chats to MoneyPlace CEO Kylie Waldock to find out her insights on fostering a mentoring cul…
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S3 Ep2: David Martindale - Livingston - 2020-21 52:48

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This week we meet a man who travelled an unconventional route into football - becoming detached from the game after showing promise as a youngster before a career in construction led him to volunteer at his local club. Find out about journalists having their own crowd chant, finger battles with Scotland goalkeepers and having to play the biggest ga…
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38. How to switch industries as a CSM 25:07

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Are you feeling stuck in a certain sector in your CS career? If you are ready to grow your Customer Success Manager career in a different industry, I will show you how. I am sharing with you five game-changing strategies that can help you make a successful industry switch. From leveraging even the smallest relevant experiences to crafting a foolpro…
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How to Understand and Delight Your Customers Inside & Out ft. Andrew Gaer & Sean Andrews (Bluebeam) 44:45

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#updateai #customersuccess #saas #business Josh Schachter (UpdateAI) and Kristi Faltorusso (ClientSuccess) are joined by Andrew Gaer, Senior Director of Customer Success, and Sean Andrews, VP of Global Customer Success at Bluebeam. In this episode, they explore Bluebeam's journey transitioning from a desktop application to a cloud-based SaaS model,…
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Just B Dating: The 5 C's of Finding Love with Dating Coach Evan Marc Katz 23:42

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Character, kindness, consistency, communication, commitment. (OK, one "C" is a "K.") Find these and you'll find love. PLUS: Get a free gift from Evan here: https://evanmarckatz.com/justb See omnystudio.com/listener for privacy information.iHeartPodcasts
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Meredith Mann Customer Success Playbook- PostGame Season 2 Episode 38 9:45

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Send us a text In this episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger discuss their innovative use of AI to create a post-game show. The episode features insights from an interview with Meredith Mann from LinkedIn, exploring the transformative potential of AI in customer success. Key themes include AI as an e…
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Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074 40:11

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Joe Di Grande, Founder of Joe Does Tech Touch, shares his experiences scaling accounts and building a tech touch program from the ground up. He and Alex discuss the critical role of clean data, simple automations, and AI in transforming customer interactions, emphasizing a problem-first approach over obsession with technology. Chapters: 00:00:00 - …
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In Focus: Utilising open banking and AI in mortgages 41:00

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With the Consumer Data Right having been ‘reset’ and artificial technology becoming more mainstream, we find out how these technologies are innovating lending. In this episode of In Focus, we catch up with NextGen’s head of broker partnerships Renee Blethyn and the product lead for data at Frollo, Maëlle Debeugny, to find out: What the CDR ‘reset’ …
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DGR 152 5 Mistakes SENIOR Agency Recruiters Make 24:51

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Defining Senior Agency Recruiters aside, this podcast ep breaks down the 5 most common mistakes I personally made as well as some I've seen others make in the field. Many of these mistakes not only impact agency recruiters, but people from ALL careers as much of this is universal at the SENIOR levels. There is a bonus tip at the end (again, somethi…
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213: Interview Pitfalls 31:58

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Episode 213 - Are you recruiting this semester? Well, in this must-listen episode of Career Services, we dive into the biggest interview pitfalls that could cost you your dream job—and how to dodge them like a pro! We delve into the common mistakes candidates make—from lack of preparation to over-rehearsing—and discuss how to avoid these traps with…
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Managing Sinus Communications: Tooth Removal and Buccal Fat Pad Repair Techniques (with Dr. Jake Stucki) 35:53

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Buccal fat is currently trending in the world of cosmetic surgery, but it is an important feature of some dental surgeries too. During this episode, Dr. Jake Stucki joins the conversation again. Drawing on his experience as an Oral and Maxillofacial Surgeon, he shares his insights on using the buccal fat pad to close Oroantral Communications (OACs)…
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Reduce Churn by 15% with This Simple Approach! 28:47

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Dillon Young, founder and CEO of Lifetime Value Media, shares his secrets on how he turned around a company's retention rate from 83% to an astounding 98% in just one quarter! Click here to watch the interview on YouTube. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Learn the three-pronged strategy that skyrocketed retention rates by 15% in 90 days. - Discover how creating detail…
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The Rings of Power Season 2: The Verdict 1:15:58

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Have you enjoyed The Rings of Power Season 2? Join Julia Golding and Jacob Rennaker on today’s episode of Mythmakers as they offer their thoughts on the latest season of Amazon’s show. After sharing their initial impressions on the production and visual realisation, they delve deeper into the story choices, lore, and characters, before wrapping up …
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Just B Dating: No More Bad Relationships with dating coach Evan Marc Katz 26:52

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We're joined by dating coach Evan Marc Katz for more advice like fixing your broken "picker" and dating like a CEO. CEOS don’t let the interns applying for the job dictate the terms. Get a free gift from Evan, "The Husband Picker" mini-course, here! See omnystudio.com/listener for privacy information.…
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What’s Making Headlines – broker submissions to the Senate inquiry 15:08

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Welcome to The Adviser’s What’s Making Headlines podcast, your go-to source for the week’s biggest stories in finance and real estate, distilled into bite-sized insights. Join host Annie Kane as she breaks down the key issues shaping the property landscape. This week, she covers: An overview of the recommendations put forward by the broking industr…
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Just B Rant: Beauty Isn’t Pain, It’s Happiness! 13:38

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I went to the Glamour Women of the Year event...the lesson is be authentic, be unapologetically yourself. PLUS: We need to talk about our kids and their workloads, it's getting out of control. See omnystudio.com/listener for privacy information.iHeartPodcasts
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Women in Finance Podcast: Overcoming feelings of isolation through community 39:22

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Momentum Media is thrilled to be hosting the sixth annual Women in Finance Summit and Women in Finance Awards – run with the support of principal partner Mortgage Choice – in Sydney on 15 November. In this second episode of the Women in Finance Podcast series 2024, host Annie Kane sits down with Sally Chadwick, executive manager of corporate commun…
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37. The Gold Standard: Inside Our Top-Tier Coaching Programs 33:51

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Are you thinking about joining one of our coaching programs? First off, great choice! But you might wonder, with all the options available, why choose us? In this episode, I'll explain why our program is considered the gold standard in Customer Success coaching. You'll get insights into the expertise that my team and I bring to the table, including…
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