It feels unfair that passionate and talented agency owners like you often struggle to grow your business. Let's change that together. As you join us each week on the Agency Builders podcast, you'll hear from those inside, outside, and alongside agencies, just like yours. You'll hear from fellow builders as they share what's working (& what's not) to build their own agencies. You'll also consistently gain advice & insights from 3 expert builders who've been through the same struggles you're f ...
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High Agency is the podcast for AI builders. If you’re trying to understand how to successfully build AI products with Large Language Models and Generative AI then this podcast is made for you. Each week we interview leaders at companies building on the frontier who have already succeeded with AI in production. We share their stories, lessons and playbooks so you can build more quickly and with confidence. AI is moving incredibly fast and no-one is truly an expert yet, High Agency is for peop ...
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How to build great AI products with Vanta Software Developer Noam Rubin
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In this episode, Noam Rubin, a Software Developer at Vanta reveals how his team uses data-driven strategies to design, test, and improve cutting-edge AI features. Learn how customer insights, rapid prototyping, and iterative development transform raw ideas into tools that make compliance and security easier for businesses everywhere. Chapters: 00:0…
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7 Ways to Avoid TOXIC Agency Culture w/ Kyle Duford
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Send us a text In this conversation, Logan Lyles and Kyle Duford discuss the challenges and transformations within agency culture, focusing on the importance of grace in leadership and the unique needs of the new workforce, particularly Gen Z. They explore how fostering a supportive environment can lead to happier employees and better client outcom…
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Predictions for AI in 2025 I Ex-OpenAI, Ex-Stripe researcher Stanislav Polu
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In this episode of High Agency, former OpenAI researcher Stan Polu shares his journey from AI research to founding Dust, an enterprise AI platform. Stan offers a contrarian view on the future of AI, suggesting we may be hitting a plateau in model capabilities since GPT-4. He discusses why startups should focus on product-market fit before investing…
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The Agency Pivot That ELIMINATED Client Churn w/ Linda Hafstad
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Send us a text In this episode of the Agency Builders podcast, Logan Lyles speaks with Linda Hafstad, partner and CEO of Ekte Media, about the evolution of their agency, the importance of foundational marketing strategies, and how to effectively navigate client conversations. Linda shares insights on operational shifts within the agency, building a…
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Your SECRET WEAPON to Keep Client Projects On-Track
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Send us a text In this episode of the Agency Builders Podcast, Logan Lyles, Tyler Pigott, and Jay Owen discuss the complexities of project management within agencies. They explore the challenges of scoping projects accurately, the importance of effective client communication, and strategies for maintaining project timelines. The conversation also i…
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The 2 Keys to Scaling (Based on a Successful Exit) w/ John Ghiorso
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47:49
Send us a text In this episode of the Agency Builders podcast, Logan Lyles interviews John Ghiorso, who shares his journey from founding and exiting Orca Pacific to launching five new agencies in two years. John discusses the challenges and philosophies behind his ambitious plans, emphasizing the importance of operationalizing delivery and growth. …
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The Big Goal-Setting Mistake Most Agencies Make
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Send us a text In this episode of the Agency Builders Podcast, host Logan Lyles is joined by co-hosts Cassie Shea, Jay Owen, and Tyler Pigott to discuss various aspects of running an agency. They explore agency advice regarding partner programs, the importance of differentiation, and the Entrepreneurial Operating System (EOS). The conversation also…
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How Replicate is Democratizing AI with Open-Source Resources
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In this episode, we explore how Replicate is breaking down barriers in AI development through its open-source platform. CEO Ben Firshman shares how Replicate enables developers without machine learning expertise to run AI models in the cloud. 00:00 Introduction 00:29 Overview of Replicate 03:13 Replicate's user base 05:45 Enterprise use cases and l…
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The Framework That 10X'd This Small Agency w/ Cassie Shea
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Send us a text In this conversation, Logan Lyles and Cassie Shea discuss the importance of leveraging time, money, and energy for agency growth. They introduce the Resource Triangle framework, emphasizing the need for personal development alongside business growth. Cassie shares insights on how to avoid becoming a bottleneck in business, the signif…
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The Principles for Building Excellent AI Features with Superhuman’s Lorilyn McCue
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How do you build AI tools that actually meet users’ needs? In this episode of High Agency, Raza speaks with Lorilyn McCue, the driving force behind Superhuman’s AI-powered features. Lorilyn lays out the principles that guide her team’s work, from continuous learning to prioritizing user feedback. Learn how Superhuman’s "learning-first" approach all…
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The No. 1 Agency Challenge (100+ Agencies Surveyed) w/ Tyler Pigott
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Send us a text In this conversation, Logan Lyles and Tyler Pigott discuss the significant challenges agencies face, particularly in client acquisition. They explore insights from a recent poll of agencies, highlighting common pain points and strategies for overcoming them. Tyler shares his experience in building and selling an agency, emphasizing t…
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How (& When) to Leverage Success-Based Billing w/ Olufemi Palmer
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Send us a text In this episode, Logan Lyles speaks with Olafemi Palmer about the concept of success-based billing and its implications for agency growth and client acquisition. They explore the differences between success-based billing and traditional retainer models, discussing the benefits and risks associated with each. Olafemi shares insights f…
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Is SaaS a Cheat Code for Your Agency? w/ Sahil Patel
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Send us a text In this episode, Logan Lyles interviews Sahil Patel, CEO of Spiralize, discussing the transformative potential of tech-enabled services for agencies. They explore Sahil's unique journey from management consulting to tech, the importance of A/B testing, and how agencies can leverage software tools to enhance their service offerings. T…
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3 Small Changes to Close More Deals w/ Joe Ardeeser
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Send us a text In this conversation, Logan Lyles and Joe Ardiser discuss the challenges agency owners face in the proposal process and share actionable strategies to improve it. Joe, a former agency owner and now the founder of Smart Pricing Table, emphasizes the importance of clarity, systematization, and urgency in proposals. He shares insights o…
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The New Client Acquisition Strategy You’re Missing w/ Russell Goldsmith
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Send us a text In this conversation, Logan Lyles and Russell Goldsmith explore the strategic use of podcasting as a tool for networking and building genuine relationships with prospective clients. They discuss the evolution of podcasting, especially in a post-COVID world, and how agencies can leverage events to create meaningful connections. The co…
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How to Build Systems That Guarantee Client Outcomes w/ Dean Spencer
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Send us a text In this episode of Agency Builders, Logan Lyles interviews Dean Spencer, owner of Elevate, a sales agency that has successfully pivoted from delivering services to building systems that guarantee results. Dean shares his journey of transformation, emphasizing the importance of integrating sales and marketing, leveraging AI, and focus…
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Visionary or Integrator: Which Agency Leader Are You? w/ Jeff Tarran
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Send us a text In this episode, Logan Lyles speaks with Jeff Tarran, COO of Gundir, about the critical distinction between visionary and integrator roles in agency leadership. Jeff shares his journey from agency founder to COO, emphasizing the importance of understanding these roles for effective agency management. They discuss the Entrepreneurial …
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To Niche or Not to Niche? w/ David Brecount
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Send us a text In this episode of the Agency Builders podcast, Logan Lyles and David Brecount discuss the ongoing debate of whether agencies should niche down or maintain a broader focus. David shares insights from his 20+ years of experience running US Digital Partners, emphasizing the importance of understanding client personas and the need for t…
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Jeff Huber of Chroma: Building the open-source toolkit for AI Engineering
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This week on High Agency, Raza Habib is joined by Chroma founder Jeff Huber. They cover the evolution of vector databases in AI engineering, challenge common assumptions about RAG and share insights from Chroma's journey. Jeff shares insights from Chroma's development, including their focus on developer experience and observations about real-world …
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Send us a text In this introductory episode of the Agency Builders Podcast, host Logan Lyles introduces the series dedicated to helping agency owners overcome common challenges and achieve sustainable growth. Featuring insights from seasoned experts like Jay Owen, Tyler Pigott, and Cassie Shea, the podcast covers key principles in people management…
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How to Create AI Strategy in Enterprises with Peter Gostev from Moonpig
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In this episode of High Agency podcast, Peter Gostev shares his experiences implementing LLMs at NatWest and Moonpig. He discusses creating an AI strategy, talks about challenges in deploying LLMs in large organizations, and shares thoughts on underappreciated AI developments. 00:00 - Introduction 00:44 - OpenAI dev day reactions 03:47 - Using AI t…
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Ex-Coinbase CPO's Next Big Thing: AI Employees I Surojit Chatterjee
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In this episode of High Agency, we're joined by Surojit Chatterjee, former CPO of Coinbase and now CEO of Ema. Surojit unveils his audacious plan to create universal AI employees and revolutionize Fortune 1000 workforce. Drawing from his career at tech giants like Google and Coinbase, he shares how these experiences fueled his vision for Ema. Suroj…
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Why Your AI Product Needs Evals with Hamel Husain and Swyx
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Hamel Husain is a seasoned AI consultant and engineer with experience at companies like GitHub, DataRobot, and Airbnb. He is a trailblazer in AI development, known for his innovative work in literate programming and AI-assisted development tools. Shawn Wang (aka Swyx) is the host of the Latent Space podcast, the author of the essay 'Rise of the AI …
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How AI is Changing Product Management with Raz Nussbaum from Gong AI
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Raz Nussbaum is a Senior Product Manager in AI at Gong — the leading AI platform for revenue teams. He is an absolute legend when it comes to building and scaling AI products that genuinely deliver value. In this episode, he opens up about what it takes to build successful AI products in an era where things change at lightning speed. Chapters 00:00…
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From Fiction to Reality: Sudowrite's Journey in AI-Assisted Creative Writing
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In this episode, we dive deep into the world of AI-assisted creative writing with James Yu, founder of Sudowrite. James shares the journey of building an AI assistant for novelists, helping writers develop ideas, manage complex storylines, and avoid clichés. James gets into the backlash the company faced when they first released Story Engine and ho…
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Building the Nervous System for AI with Russ d'Sa from LiveKit
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In this episode, LiveKit CEO Russ d'Sa explores the critical role of real-time communication infrastructure in the AI revolution. From building voice demos to powering OpenAI's ChatGPT, he shares insights on technical challenges around building multimodal AI on the web and what new possibilities are opening up. 00:00 - Introduction and Background 0…
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From PyTorch to Fireworks AI: Lin Qiao on Building AI Infrastructure
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This week we’re talking to Lin Qiao, former PyTorch lead at Meta and current CEO of Fireworks AI. We discuss the evolution of AI frameworks, the challenges of optimizing inference for generative AI, the future of AI hardware, and open-source models. Lin shares insights on PyTorch design philosophy, how to achieve low latency, and the potential for …
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How Paras Jain is building the future of AI video creation
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In this episode of High Agency, we are speaking to Paras Jain who is the CEO of AI video generation startup Genmo. Paras shares insights from his experience working on autonomous vehicles, why he chose academia over an offer from Tesla, and the research-minded approach that has lead to Genmo's rapid success. Chapters: (00:00) Introduction (01:52) L…
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AI at Scale: Lessons from Gusto's $9.5 billion journey with Eddie Kim & Ali Rowghani
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In this week’s episode of the High Agency podcast, Humanloop Co-Founder and CEO Raza Habib sat down with Eddie Kim, co-founder and Head of Technology at Gusto and guest host Ali Rowghani to discuss how Gusto has applied AI to revolutionize ops-heavy processes like payroll and HR admin. Eddie also elaborates why Gusto is choosing to build, and not b…
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Building the first LLM-based search engine for developers with Michael Royzen
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In this episode, we sit down with Michael Royzen, CEO and co-founder of Phind. Michael shares insights from his journey in building the first LLM-based search engine for developers, the challenges of creating reliable AI models, and his vision for how AI will transform the work of developers in the near future. Tune in to discover the groundbreakin…
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Contrarian Guide to AI: Jason Liu on Betting Against Agents while Doubling Down on RAG & Fine-Tuning
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Jason Liu is a true Renaissance Man in the world of AI. He began his career working on traditional ML recommender systems at tech giants like Meta and Stitch Fix and quickly pivoted into LLMs app development when ChatGPT opened its API in 2022. As the creator of Instructor, a Python library that structures LLM outputs for RAG applications, Jason ha…
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What comes after Open AI? Logan Kilpatrick on how you should prepare for the future of LLMs
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If you need to understand the future trajectory of AI, Logan Kilpatrick will help you do just that. Having seen the frontier at both OpenAI and Google. Logan led developer relations at OpenAI before leading product on the Google AI Studio. He's been closer than anyone to developers building with LLMs and has seen behind the curtain at two frontier …
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AI's Memory Upgrade: Max Rumpf on how to build advanced RAG systems
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I'm excited to share this conversation with Max Rumpf the founder of Sid.AI. I wanted to speak to Max because Retrieval Augmented generation has become core to building AI applications and he knows more about RAG than anyone I know. We get deep into the challenges of building RAG systems and the episode is full of technical detail and practical ins…
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Building AI Products at Scale: Lessons from Zapier's CEO
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In this episode, I had the pleasure of speaking with Wade Foster, the founder and CEO of Zapier. We discussed Zapier's journey with AI, from their early experiments to the company-wide AI hackathon they held in March. Wade shared insights on how they prioritize AI projects, the challenges they've faced, and the opportunities they see in the AI spac…
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Inventing the AI Engineer
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In this episode, I chatted with Shawn Wang about his upcoming AI engineering conference and what an AI engineer really is. It's been a year since he penned the viral essay "Rise of the AI Engineer' and we discuss if this new role will be enduring, the make up of the optimal AI team and trends in machine learning. The Rise of the AI Engineer Blog Po…
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Building an AI coding assistant with Beyang Liu CTO of Sourcegraph
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Sourcegraph have built the most popular open source AI coding tool in both the dev community and the Fortune 500. I sat down with Beyang Liu their CTO and cofounder to find out how they did it. We dive into the technical details of Cody's architecture, discussing how Sourcegraph handles the challenges of limited context windows in LLMs, why they do…
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Evaluating LLMs the Right Way: Lessons from Hex's Journey
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45:39
I recently sat down with Bryan Bischof, AI lead at Hex, to dive deep into how they evaluate LLMs to ship reliable AI agents. Hex has deployed AI assistants that can automatically generate SQL queries, transform data, and create visualizations based on natural language questions. While many teams struggle to get value from LLMs in production, Hex ha…
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Building reliable AI agents with Cai GoGwilt CTO of Ironclad
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50% of AI contracts at Ironclad’s largest customers are now automatically negotiated with the help of generative AI. Ironclad were one of the earliest adopters of LLMs, starting when the best model was still GPT-3. There’s a lot of hype around AI agents without many successful examples but Ironclad had successfully deployed them in one of the most …
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Welcome to very first episode of the High Agency podcast! High Agency is a new podcast from Humanloop. Every week, I (Raza Habib) will interview leaders from companies, who have already succeeded with AI in production. We'll share their stories, lessons and playbooks to help you build with LLMs more quickly and with confidence. To get notified of t…
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CONOR SUNDERLAND: How to Go From Being a High Ticket Closer to a Six Figure Agency Owner
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42:59
Welcome to Season 2 of the Agency Builders podcast. On this episode, Andre and Christian talk with Conor Sunderland, founder of Kensington Media House, an email marketing agency. Tune in to hear Conor share insights on how he got his start as a high ticket closer, how he "snuck into" Closify to learn sales, and how we was eventually able to branch …
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SEAN MATHEW: How to Start, Scale, and Sell an Agency Business in 2022
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Welcome to Season 2 of the Agency Builders podcast. On this episode, Andre and Christian talk with Sean Mathew, an eCommerce agency owner and fashion model. Tune in to hear Sean share insights on how he exited his first agency business, why lead gen is the most important aspect of growing an agency, and how he’s keeping his agency lean and profitab…
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On this episode of the Agency Builders Podcast, Andre and Christian sit down with James Watson, growth consultant and LinkedIn expert. In this episode, James dropped value on: - Selling an eComm brand and moving into LinkedIn - How generating good offers will always make money - Bringing on clients for case studies to leverage in the future - Why s…
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On this episode of the Agency Builders Podcast, Andre and Christian sit down with Ben Bader, founder of Hoopr Media, an ads agency for basketball trainers. In this episode, Ben dropped value on: - Doing lead gen for basketball trainers, becoming the first person to figure out a successful agency in the tough niche - The network Twitter has brought …
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On this episode of the Agency Builders Podcast, Andre and Christian sit down with Clay Raterman, the founder of Nadabot. In this episode, Clay dropped value on: - Having systems in place to hire employees - Solving his lead gen problem with personalized videos - Putting higher value on freedom and working on things he's interested in - How to provi…
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On this episode of the Agency Builders Podcast, Andre and Christian sit down with Tyler Narducci, Twitter founder of the Done-For-You Agency Program. In this episode, Tyler dropped value on: - How he turned his 3 biggest weaknesses into a coaching program - Hiring out directly from his successful program students - Why you need multiple lead channe…
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On this episode of the Agency Builders Podcast, Andre and Christian sit down with Guilherme Farias, Twitter ghostwriter and agency owner. In this episode, Guilherme dropped value on: - Turning a ghostwriting hustle into an agency - Why certain Tweets work better than others for scaling accounts - Expanding from a solo operation to having an entire …
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On this episode of the Agency Builders Podcast, Andre and Christian sit down with Ty Frankel. In this episode, Ty dropped value on: - Starting a music agency and working with Universal, Warner and Sony - How monetizing a Twitter is easy when you provide value - Building systems to remove yourself from your business - Leveraging your time by going a…
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On this episode of the Agency Builders Podcast, Andre and Christian sit down with Jordan Ross, the founder and CEO of The Founders Factory. In this episode, Jordan dropped value on: - The skills he learned managing a team at Amazon - How he started his own agency and 10x'd his Amazon income in a year - Figuring out when to outsource/hire based on b…
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On this episode of the Agency Builders Podcast, Andre and Christian sit down with Sujan Patel, founder of Mailshake. In this episode, Sujan dropped value on: - Why multichannel outbound prospecting is the future - His philosophy of sticking to something for 10 years or it isn't worth it - Becoming the "go to" brand for cold email by hosting content…
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On this episode of the Agency Builders Podcast, Andre and Christian sit down with Cam Duncan, the founder of the web design agency Quick Creates. In this episode, Cam dropped value on: - Creating a reputation by building websites for free and sending them to people on Twitter - Scaling his agency by niching down and turning away work because it doe…
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