Лучшие подкасты про Service Academy (2025)

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175: Supercharge Your Business with AI-Driven Customer Service 29:31

11h ago29:31

29:31

AI and hyper-personalization are revolutionizing customer experience (CX) in 2025. Customers expect more than just good service—they demand tailored, predictive, and frictionless interactions across every touchpoint. This will help you grow your business, improve your results, and retain your customers. So, how can businesses keep up? In this episo…

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#311: Financial Planning with Private Investments, Tax Loss Harvesting & Charitable Giving with David Chepauskas, USMA ‘77 42:17

1d ago42:17

42:17

Need financing for your next investment property? Visit: https://www.academyfund.com/ ____ With 33 years of experience, David Chepauskas specializes in solving problems and maximizing opportunities for senior Wall Street professionals, business owners, executives, and retirees. He is a partner at Summit Financial LLC, a leading independent financia…

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#310: From West Point to Hollywood: Building a Filmmaking Career with Sean Mullin, USMA ‘97 33:18

9d ago33:18

33:18

Need financing for your next investment property? Visit: https://www.academyfund.com/ ____ Sean Mullin is an award-winning filmmaker known for his feature film debut, AMIRA & SAM, which won multiple film festivals and was distributed by Drafthouse Films. He co-wrote and co-produced SEMPER FI with Oscar-nominated director Henry-Alex Rubin, and produ…

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174: Meeting People Where They Are to Drive Influence With Jesse Hernandez 24:20

15d ago24:20

24:20

This week we welcome Jesse Hernandez into the studio. Jesse has experience as a leader in the construction space, where he learned to meet people where they are in their journey and inspire teams through intentional communication and listening. - Customer Experience is about consistent quality. - Great leaders are great listeners. - Practicing vuln…

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173: Stop Making It Hard for Customers: 7 Steps Simplify Your Service 31:46

29d ago31:46

31:46

2025 if the year of simplification, and customers want brands who are easy to work with, deliver on commitments, and personalize their experiences. Stop making it so hard for customers to do business with you - in this episode we talk about 7 ways to make things easier for customers. - Empower your employees to solve problems - Deliver seamless omn…

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#309: Transforming Underutilized Properties in Texas into High Demand Assets with Michael Euperio (USMA ‘03) and Christian Catron (USMA ‘01) 31:21

29d ago31:21

31:21

Need financing for your next investment property? Visit: https://www.academyfund.com/ ____ Michael Euperio - Michael is the Chief Operating Officer at Redeem Investments, overseeing operations for a firm specializing in commercial real estate and renewable energy projects. His military background has shaped his leadership style, emphasizing discipl…

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#308: Building a Faith Based Wealth Advisory Practice for Veterans and Business Owners with Michael Mandarino, USMA ’96 26:52

30d ago26:52

26:52

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on January 28th? Visit: https://www.10xvets.com/events ____ Michael Mandarino is a seasoned financial advisor with over 20 years of experience in investment advisory and financial planning. As the owner of 123 Investing LLC and CEO of Sote…

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#307: Combining Military Experience with Pastoral Wisdom to Transform Organizations and Develop Leaders with Gabe Smith, USMA ‘99 30:15

30d ago30:15

30:15

Need financing for your next investment property? Visit: https://www.academyfund.com/ ____ Gabe Smith is a leadership strategist and organizational development expert who blends military discipline, pastoral insight, and business acumen to drive transformational growth. As the founder of Altitude Consulting, LLC, he coaches leaders to navigate chal…

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#306: Helping Companies Solve Complex Problems with Tech Solutions with Patrick Deane, USNA ‘12 31:13

1M ago31:13

31:13

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on Janary 28th? Visit: https://www.10xvets.com/events ____ Patrick Deane is a former Marine Corps Officer and accomplished business leader with a knack for driving organizational success. As Director of Operations at KIS Solutions, he brin…

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#305: Making the Cash Register Ring: Hiring Smart People and Scaling Businesses with Mike Bristol, USMA ‘81 34:43

1M ago34:43

34:43

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on January 28th? Visit: https://www.10xvets.com/events ____ Mike Bristol is a seasoned innovator with a legacy of excellence in defense, technology, and communications. A West Point graduate, he has held executive roles at organizations li…

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172: Your Actionable Blueprint for Customer Experience and Employee Engagement Success in 2025 26:01

2M ago26:01

26:01

As 2025 approaches, it is a great time to look back on what happened in customer experience and employee experience in 2024 - and discuss what we can learn from it. 2025 will be a year of continuuing evolution and changing marketplaces. Are you ready to take your business to the next level? - This past year the news was dominated by stories about C…

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#304: Helping Dogs Live Healthier Lives at Operation Good Boy with Tom Aiello, USMA ‘93 35:42

2M ago35:42

35:42

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on Janary 28th? Visit: https://www.10xvets.com/events ____ Tom Aiello is a seasoned marketing executive with over 25 years of experience in corporate and entrepreneurial ventures. A West Point graduate with an MBA from Northwestern's Kello…

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171: Building a People-Centric Internal Culture With Chase Jordan 42:34

2M ago42:34

42:34

In this episode we invite Chase Jordan in the studio to discuss leadership, customer experience, and employee engagement. Chase brings a wealth of knowledge as a CXO and franchise owner that he shared with us during this conversation. - Ease of use is the most important tactical action you can take to improve customer experience. - Internal communi…

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How to Get Into the Coast Guard Academy 21:05

2M ago21:05

21:05

Curious about the U.S. Coast Guard Academy? In this episode, we take a deep dive into what it takes to earn an appointment. Learn how the Coast Guard Academy’s admissions process stands out from the other service academies, like West Point, the Naval Academy, or the Air Force Academy. From GPA requirements to SAT/ACT scores, extracurricular activit…

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#303:Creating a Next Generation Urban Athletic Club with Nick Perkins, USMA ‘12 26:27

2M ago26:27

26:27

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on Janary 28th? Visit: https://www.10xvets.com/events ____ "Fitness has always been an important part of my life as a former Green Beret and college athlete.. I didn’t want to give that up." - Nick Perkins, USMA '12 Nick Perkins is a dynam…

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#302: How (Literally) Falling and Getting Back Up Can Help to Realize Your True Purpose with Don Grier, USMA ‘85 38:23

2M ago38:23

38:23

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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#301: Creating the World's First Digital Shooting Range with Jared Ogden, USNA ‘04 24:30

3M ago24:30

24:30

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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170: Gratitude Through the Lens of Generational Cohorts 21:38

3M ago21:38

21:38

Thanksgiving is the perfect time of year to show gratitude - and when you can personalize by generation, you will find a resonance that drives success from your team and with your customers. In this episode we will talk about how to show gratitude to each generation when they are customers and when they are employees. - Think about how each generat…

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#300: Milestones, Miracles, and Lessons from the Journey of 300 Podcasts 51:23

3M ago51:23

51:23

Today we’re celebrating episode 300 of the SABM Podcast! To mark this incredible milestone, I sat down again with my good friend Ginni Guiton, who interviewed me in February 2020 for episode 100 and in February 2022 for episode 200. At the time of this recording, the SABM Podcast has received almost 200,000 downloads! So many great things have happ…

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169: The Holiday Hospitality Handbook (10 Tips to Elevate Customer Service This Season) 27:55

3M ago27:55

27:55

The holiday season is here. Is your business ready? In this episode we talk about 10 tips + 1 bonus tip to deliver for your customers this holiday season. From Black Friday through New Year you have an opportunity to remove hassles for your guests and build ongoing loyalty to your brand. - Now is the time to prepare and train your team for the upco…

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#299: Building Leaders from the Inside Out with Tom Connally, USNA ‘83 57:20

3M ago57:20

57:20

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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168: Improving Government Customer Service With Chase Oliver, Libertarian Presidential Candidate 21:23

4M ago21:23

21:23

In this episode we are proud to welcome Chase Oliver into the studio. Mr. Oliver is the Libertarian candidate for president and on the ballot in 47 states. This interview is shared unedited and in its entirety. We did extend invitations to all major party presidential candidates and all candidates on the ballot in Polk County, Florida. As of the ti…

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#298: From Tobacco Fields to Real Estate Deals with Gabriella (Gaby) Riffle-Gonzalez, USNA ‘17 31:56

4M ago31:56

31:56

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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How the Merchant Marine Academy Chooses Students 27:23

4M ago27:23

27:23

Join hosts LTC Rob Kirkland and Trish Dach as they share expert insights into the admissions process—and today, a special focus on the often-overlooked Merchant Marine Academy. In this episode, we shine a spotlight on why the Merchant Marine Academy can be a smart choice for high-performing students who excel academically but may not be strong test…

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167: Balancing Customer Experience and Loss Prevention With Russ Hawkins 31:02

4M ago31:02

31:02

In this episode we welcome Russ Hawkins into the studio to talk about digital customer experienes, loss prevention, and using modern data analytics to drive revenue. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Great customer experiences inspires loyalty, advocacy, and referrals for new customers - Demoncra…

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#297: Using Military Training in Hurricane Helene Disaster Relief with Alex Jarbo, USMC Veteran 28:22

4M ago28:22

28:22

"They've run hundreds of missions out here, and they’re an incredibly nimble group. They create their missions the day before, and then they push out that morning with those missions." - Alex Jarbo, U.S. Marine Corps ‘13 - ‘17 This podcast is a slight departure from the regular SABM Podcast episode because of the hurricanes that have devastated com…

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#296: How to Build High Performing Teams with Caleb Mancuso, USMA ‘13 34:16

4M ago34:16

34:16

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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166: How CX Day and Customer Service Week Will Help You Grow Your Sales 26:05

5M ago26:05

26:05

CX Day is coming up on October 1st and Customer Service Week is October 7th - 11th. These days are so important to ensuring that you can improve your service and grow your sales. - CX Day is all about the strategy and the ROI on your customer experience investments and programs. - Customer Service Week is more tactical and empahsizes those on the f…

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#295: From Naval Service to Starting a Roofing Business with Nate Lamb, USNA ‘09 27:21

5M ago27:21

27:21

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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#294: Fighting for the Underdogs: Having Creative Bravery in Business with “Iron” Mike Steadman, USNA ‘10 43:06

5M ago43:06

43:06

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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165: Creating a Customer Centric Culture With Michael Hinshaw 24:08

5M ago24:08

24:08

In this episode we welcome Michael Hinshaw into the studio to talk about customer centricity and Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - You must be able to communicate what customer centricity means to your team so everyone is on the same page - Moving to a customer centric culture requires customer u…

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#293: Buying Local “Mom and Pop” Businesses and Making Them Successful with Carl Dieckmann, USAFA '98 34:11

5M ago34:11

34:11

“Having served in the military, having that leadership experience, having gone to a service academy, I think that we can optimize things really well. We're relatively decent with technology. And so rather than having to invent a business, our skill sets work pretty well with – let's buy a Mom and Pop business and bring it into this century. Moderni…

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#292: Digitizing Construction: The Rhumbix Story with Zach Scheel, U.S. Navy Veteran 26:53

5M ago26:53

26:53

“One of the things that the military really does well to prepare entrepreneurs is creating the ability to be comfortable in an environment with a lot of unknowns, that's highly dynamic, and rolling with the punches with whatever's thrown at you." -Zach Scheel, U.S. Navy Veteran Zach Scheel is the CEO and Co-founder of Rhumbix, a mobile technology c…

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164: 10 Employee Engagement + Retention Tips From Labor Day 20:47

6M ago20:47

20:47

In this episode we share 10 tips to engage and retain your team. This Labor Day is a great opportunity to put employees at the center of yoru thinking to drive customer experience and business results. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - How you treat your team is how they will treat customers - Th…

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#291: Becoming a #1 Real Estate Agent in 2 Years with Shawn Cleary, USNA ‘16 40:14

6M ago40:14

40:14

“Do what you have to do in this industry to be successful, and what that usually entails is being uncomfortable and putting yourself out there… Every single time you put yourself out there, you're kind of shedding off a little bit of this ego." -Shawn Cleary Shawn Cleary is a Realtor with Keller Williams Realty in the Charleston, South Carolina are…

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#290: Finding the Path to Healing Through Community Support, Personal Exploration, and Traditional Plant Medicine with Scottie Schneider, USMA ‘09 42:08

6M ago42:08

42:08

“I think people can't give their own personal agency away. I talk to a lot of veterans that kind of throw up their hands, ‘Oh, the VA isn't giving me the help that I need.’ Well, hey, man, take responsibility for your own life. You’ve got to figure this sh-t out. And we're here to help you.” –Scottie Schneider Scottie Schneider is a military vetera…

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163: Enabling High Performing Customer Success Teams Through AI With Shanif Dhanani 21:50

6M ago21:50

21:50

In this episode we welcome Shanif Dhanani to discuss enabling contact centers and the power of generative AI to improve the customer experience. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - The best customer experiences are easy and reliable. - Hire people for your customer success roles and contact centers…

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#289: Creating Warehousing and Fulfillment Solutions for E-Commerce Companies with Eric Lobdell, USMA ‘06 38:58

6M ago38:58

38:58

“I talked to a lot of people, and it was really surprising to me – the low levels of service that are prevalent in this industry. And a lot of the way we will win is by simply doing what we say we're going to do… We think we can bring more value, especially for someone who's in the e-commerce space and looking to be multichannel…” –Eric Lobdell Eri…

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Is the Naval Academy going rogue? 10:47

6M ago10:47

10:47

In this episode, we discuss trends we are seeing with Naval Academy admissions. Bottom line: there is evidence that Naval Academy admissions is choosing candidates according to unknown guidelines, instead of who Members of Congress pick or who the most qualified candidate in the district is according to the legacy Whole Person Multiple.…

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#288: How to Finance Your Next Investment Property with Jason Hutton, USMA ‘95 23:39

6M ago23:39

23:39

“Let us show you how competitive we can be, how well we service, how well we support your draw and your rehab and construction efforts and let that speak for itself. Words are one thing, but action... I put a lot more stock in that." -Jason Hutton Jason Hutton is the Managing Director of Academy Fund, a gateway for military veteran real estate inve…

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#287: Renting Freedom: From Submarine Officer to Real Estate Investor with Justin Artis, USNA ‘18 23:44

7M ago23:44

23:44

“We chose the name “Renting Freedom” because it's kind of like a play on words. But the whole goal is financial freedom. I'm sure that's a lot of people's goals. A way that you can do that is by having income-producing assets that you're renting out, and then that gives you freedom.” –Justin Artis Justin Artis is a rising real estate investor and a…

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162: 5 Hard Truths About Employee Engagement 25:40

7M ago25:40

25:40

In this episode I share 5 strategies to create a culture of employee engagement and retention. When you create a greate environment for your team, it makes them want to stay longer and give more discretionary effort. And you will grow your sales. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Employee engagem…

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#286: Being a ‘Girl Dad’ and Helping People Get out of Debt with Justin Loutfy, USAFA '16 38:33

7M ago38:33

38:33

“Most people will tell you, even myself at one time, ‘I don't like sales.’ But any business that you do is going to be rooted in sales. Understanding that process is so important… talking about investments or talking about how someone's looking to invest their money, and it’s still sales at the end of the day.” –Justin Loutfy, USAFA '16 Justin Lout…

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#285: Leveraging AI to Transform Customer Service and Beyond with Kris Sandor, USNA ‘01 30:37

7M ago30:37

30:37

"For me, it's been rewarding to be helping the businesses that we help, because these are businesses that instead of spending money on customer support, they're spending that on marketing, they're spending that on developing a new product, which from a macro economic perspective is much better for our economy.” -Kris Sandor Kris Sandor is the Co-Fo…

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161: Uncovering What You Don't Know About Your Customers with Aaron Tighe 22:57

7M ago22:57

22:57

In this episode we welcome Aaron Tighe into the studio to talk about customer experience and building a best-in-world experience Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Great customer experience is about connection. - Empathetic and active listening will help you uncover unmet customer needs. - Learn m…

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#284: Growing a Medical Device Startup from the Operating Room to the Boardroom with Greg Parranto, USMA ‘99 36:39

7M ago36:39

36:39

“The best advantage of being in this industry for 17 years is the relationships. You can make a very good living and make money in health care, which is great. However, I think most people who go into this field genuinely care about improving patient care.” -Greg Parranto Greg Parranto is the Chief Executive Officer of Endeavor Orthopedics with ove…

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160: Crafting Unforgettable Premium Customer Experiences 23:19

8M ago23:19

23:19

In this episode we talk about crafting premium customer experiences within this volotile and competive marketplace. This will create a loyal customer base to grow your sales. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Let's talk about the current state of customer experience - What are the current struggl…

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#283: Funding Real Estate Operators through The Academy Fund and 10X Vets with Bill Militello and Scott Mackes 39:26

8M ago39:26

39:26

“Almost four years later, two funds, multiple loan participation opportunities…we’ve lent north of $60 million and have never missed a monthly distribution to investors. From idea to $60 million in under four years. I’m proud of all the support we’ve provided to our fellow vets who are entrepreneurs out there swinging for it.” -Bill Militello, USNA…

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Examples of Excellent Naval Academy Interview Answers 29:19

8M ago29:19

29:19

Today we provide commentary on what makes these 5 Naval Academy interview answers excellent, and how they could be improved. Listen along as you prepare for your interview with your future potential Blue and Gold Officer and Congressional nomination panel.gainserviceacademyadmission

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159: Understanding and Wowing Customers With Jessica Embree 24:42

8M ago24:42

24:42

In this episode we welcome Jessica Embree from Tulip Marketing into the studio to talk about customer centricity, understanding your customers, and marketing solutions to help your customers thrive. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Start by listening to your customers and establishing robust com…

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