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Exposed: The Unvarnished Truth About AI Deployment in Contact Centers
Manage episode 415331987 series 2471065
Are you overwhelmed by the relentless push to overhaul your contact center with AI? Let's clear the air about the real impact of AI in this industry.
My recent talks reveal a surprising fact: many companies are not rushing into AI as believed. In reality, few have a detailed plan or have started implementation.
Join me in a practical journey as we create a roadmap for incorporating technology thoughtfully in your contact center.
Drawing from my latest engagements in Philadelphia and Miami, we'll focus on using what you already have efficiently and investing wisely, not hastily.
We advocate a thoughtful approach to innovation, ensuring you adopt AI at a manageable pace, suited to your business needs. This discussion is about building a strong foundation for growth, stepping into AI with confidence and a well-defined strategy for success.
Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
https://www.linkedin.com/in/tlairdexpivia/
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Разделы
1. Navigating the AI Contact Center Landscape (00:00:00)
2. Navigating AI Implementation Challenges (00:12:22)
3. Creating a Strategic Roadmap for Success (00:21:10)
229 эпизодов
Manage episode 415331987 series 2471065
Are you overwhelmed by the relentless push to overhaul your contact center with AI? Let's clear the air about the real impact of AI in this industry.
My recent talks reveal a surprising fact: many companies are not rushing into AI as believed. In reality, few have a detailed plan or have started implementation.
Join me in a practical journey as we create a roadmap for incorporating technology thoughtfully in your contact center.
Drawing from my latest engagements in Philadelphia and Miami, we'll focus on using what you already have efficiently and investing wisely, not hastily.
We advocate a thoughtful approach to innovation, ensuring you adopt AI at a manageable pace, suited to your business needs. This discussion is about building a strong foundation for growth, stepping into AI with confidence and a well-defined strategy for success.
Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
https://www.linkedin.com/in/tlairdexpivia/
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Разделы
1. Navigating the AI Contact Center Landscape (00:00:00)
2. Navigating AI Implementation Challenges (00:12:22)
3. Creating a Strategic Roadmap for Success (00:21:10)
229 эпизодов
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