Navigating crisis management with Natasha Castanova: empathy, teamwork, and psychological strategies

Authentic Living

Roxanne Derhodge welcomes Natasha Kostantinova, who shares her journey into reputation management and founding Reputation Science during the COVID-19 pandemic. They discuss psychological responses to crises, training leaders, the 4 A's of crisis management, and the importance of empathy, humility, and teamwork. (0:00) Introduction and welcome (0:38) Introduction of guest Natasha Castanova (1:41) Natasha's background and journey to reputation management (3:38) Founding Reputation Science during the COVID-19 pandemic (7:26) Psychological responses to crises (16:47) Training leaders to manage their own responses (20:29) The 4 A's of crisis management (23:40) The necessity of teamwork in crisis management (31:16) Showing empathy and humility in crisis situations (39:07) About Reputation Science and how to connect (41:25) Roxanne's book and quiz promotion