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The Experience Initiative: Part 3 – A New Path Forward (Ben Davis, CEO)
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In this third installment of our quarterly series, I catch up with Ben Davis, President and CEO of Glencoe Regional Health, to check in on The Experience Initiative—a transformative effort aimed at improving patient access and elevating experiences for patients, residents, and employees.
Ben shares how employee-driven teams are driving engagement, the challenges of managing change, and the essential role structured communication plays in keeping teams aligned. We also discuss the importance of committing to a vision and staying the course, even when progress takes time.
If you’re leading your own transformation efforts, you won’t want to miss Ben’s insights on navigating the complexities of change while fostering a stronger, more engaged workforce.
Key Takeaways:
- Employee-driven teams fuel better engagement and outcomes.
- Change takes time—commitment and persistence are critical.
- Clear, structured communication improves team effectiveness.
- Understanding change at both the individual and group levels enhances success.
- Continuous improvement is a journey, not a one-time fix.
Missed earlier episodes in this series?
👉 Listen to Part 1
👉 Listen to Part 2
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