Episode 13: Proactively answering customer questions using Acrolinx

CX, AI, and Outsourcing

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12M ago 29:38

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The best customer support interaction is the one that never happens. That is because it is always best for customers to be able to easily and quickly solve problems on their own without ever having to reach out to customer service. That's why I am excited about the work being done at Acrolinx to enable large companies to safely leverage large language model technology to generate vast amounts of high quality content.
To learn more about Chris Willis, you can find him on LinkedIn here: https://www.linkedin.com/in/cpwillis/
To learn more about Acrolinx, the company website is here: https://www.acrolinx.com/
To learn more about John Walter, you can find him on LinkedIn here: https://www.linkedin.com/in/jowalter/

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