DentalBytes Ep 118: "Patient Relationship Management" Dr. Dennis Marangos

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In the latest episode of DentalBytes, host Marc T. Wagner sits down with veteran dentist Dr. Dennis Marangos to delve into the essential strategies for practice growth. This insightful discussion covers the critical importance of understanding your practice's numbers and building robust systems to support sustainable growth.
Dr. Marangos emphasizes that a solo dental practice can thrive with a patient base of 1,500, provided these patients receive exceptional care. But what does exceptional care entail? It means truly understanding each patient and becoming a partner in their oral health journey. This requires maintaining detailed records to cater to the unique needs and characteristics of each individual, as dentistry is far from a "one size fits all" profession.
Effective patient relationship management also involves recognizing the diverse communication styles of patients and tailoring interactions accordingly. While acquiring new patients is crucial, it only contributes to about 10% of practice growth. The real growth lies in expanding your scope of practice through continued education, embracing the latest technology, and incorporating innovative tools both in the front office and the operatory.
Dr. Marangos also highlights the importance of investing in the knowledge and skills of both yourself and your team. A well-trained and happy team is key to retaining long-term patients and ensuring their satisfaction. Tune in to learn more about how to foster strong patient relationships and build a thriving dental practice.
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