Episode 36 - Troubleshooting Your Business Round 1 - Andrew Houston

Detailers Roadmap Cruise Control

This is the 3rd episode in the first round of Troubleshooting Your Business with Kevin, Grant Menard, and Barry Theal. It features Andrew Houston of Houston's Shine.
*this episode did have some audio challenges with Grant's microphone, so we apologize for that in advance.
We have a new feature from our recording software that automates the show summary and chapter listing. We've included tha below.
Summary

The conversation begins with small talk and introductions. The hosts review the business numbers, including revenue, expenses, and profit margins. Andrew shares his business background and growth journey. The discussion then focuses on the breakdown of revenue between mobile and shop services. Andrew expresses his goals and vision for the business. The hosts analyze the effectiveness of advertising and marketing efforts. They also discuss the average order value and profit margins. Finally, they suggest analyzing the product and service breakdown for further insights. In this part of the conversation, the reality of mobile detailing is discussed, highlighting the challenges and limited profitability of mobile jobs. The importance of sales and upselling is emphasized, with suggestions for maximizing opportunities with customers. The need to build a strong foundation and simplify the business is addressed, along with the importance of work-life balance and finding inner peace and happiness. In this conversation, Kevin, Barry, and Grant provide guidance and advice to Andrew on various aspects of his detailing business. They discuss the importance of understanding the numbers and analyzing costs and pricing. They emphasize the need for a business plan and the importance of customer service. They also encourage Andrew to delegate tasks and focus on his strengths. The conversation concludes with a reminder to appreciate the journey and celebrate success.

Chapters

00:00 Introduction and Small Talk

03:32 Review of Business Numbers

08:07 Business Background and Growth

12:01 Mobile vs. Shop Revenue

17:52 Goals and Vision for the Business

23:36 Advertising and Marketing

25:07 Analysis of Margins and Advertising ROI

28:53 Average Order Value and Profit Margins

29:23 Analyzing Product and Service Breakdown

29:55 The Reality of Mobile Detailing

31:09 Opportunity in Mobile Detailing

33:13 Maximizing Mobile Jobs

35:32 The Importance of Sales

36:05 Challenges in Hiring and Upselling

39:05 The Role of Sales in the Business

44:16 Building a Strong Foundation

48:59 Balancing Work and Family Life

53:15 Simplifying the Business

59:40 Reevaluating Growth and Vision

01:02:22 Prioritizing Work-Life Balance

01:08:06 Finding Inner Peace and Happiness

01:10:02 Reflection on the Journey

01:11:51 Congratulating Andrew's Success

01:12:20 Understanding the Numbers

01:13:19 Simplifying Financial Decision-Making

01:15:05 Analyzing Costs and Pricing

01:17:12 Analyzing Overhead Costs

01:19:02 Importance of a Business Plan

01:21:09 Taking Action and Implementing Changes

01:25:23 The Importance of Customer Service

01:27:21 Reevaluating Goals and Priorities

01:29:20 Referral-Based Business Strategy

01:31:00 Identifying Tasks and Delegating

01:35:26 Appreciating the Journey and Celebrating Success

01:36:25 Final Action Items and Closing Thoughts

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