🎙️🎧 Podcast 25│Listening Comprehension T-Mobile Phone Activation Issues

English for Custmer Service Podcast

🎙️🎧 Podcast 25│Listening Comprehension Telephone Activation

• Do you need to improve your listening for a call center?
• Is English not your first language? Don't sweat it! We got you covered!

Topic: T-Mobile Phone Activation Issues

In this podcast, we will listen to a T-Mobile Phone Activation Issue and cover key terms to capture the customer's information, telephone number, SIM card and IMEI numbers. In addition, our experienced coach breaks down what is Active Listening for call centers, and blows-away all the erroneous misconceptions about active listening and provides you a clear and definite explanation of the process of capturing customer's information and expressions commonly used by customers.

Are you an aspiring rep?

In this lesson, our expert instructor Mr.E breaks down step-by-step the refund process by providing clear definitions, real-life scenarios and personal insights.

• Do you need more English for a call center job?

• Would you like to join our live training sessions?

• Contact us through our Social Media for new class dates.

⁠⁠⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w⁠⁠⁠

#tmobile

#refund

#callcenter

#customerservice

#callflow

#softskill

#roleplay

#learnEnglish

#podcast

#listening

#practice