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Renewals
Manage episode 362721283 series 3260463
Контент предоставлен Gain Grow Retain. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Gain Grow Retain или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Where should renewals live, and why it doesn't really matter...
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Поделиться
Manage episode 362721283 series 3260463
Контент предоставлен Gain Grow Retain. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Gain Grow Retain или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
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That's the focus of a conversation between Julie Fox, Senior Manager of CS at FloQast and Jeff Breunsbach this week. Regardless of which department owns the renewal process, it really has to be a team sport, where success is based on the involvement of everyone.
Customers do not renew (or not) based on single experiences or relationships, so making sure a strong customer experience exists across all departments is going to be important.
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
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GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
296 эпизодов
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Похожие на Gain Grow Retain
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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continue reading
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continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
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Работайте офлайн с приложением Player FM !
