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Контент предоставлен Peep Laja. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Peep Laja или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
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Creating a high-quality customer experience with vFairs' Muhammad Younas
Manage episode 354714193 series 2948343
Контент предоставлен Peep Laja. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Peep Laja или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Summary:
This week on How To Win: Muhammad Younas, CEO of vFairs, an all-in-one events platform that allows users to conduct virtual, in-person, and hybrid events. Founded in 2016, vFairs experienced accelerated growth during the pandemic and ballooned to over 250 employees with offices located around the world.
In this episode, Muhammad breaks down some of the strategies that have helped vFairs win. We discuss hiring for hyper-growth, the power of word of mouth, and why delivering high-quality customer support is essential. I weigh in on hiring for talent and training for skill, why providing an exceptional customer experience is good for business, and the importance of conducting regular customer interviews.
Key Points:
- What is the virtual events space like post-pandemic? (01:12)
- Muhammad explains why he decided to bootstrap vFairs (02:13)
- Muhammad discusses hiring aggressively during a period of hyper-growth (03:37)
- I weigh in on the adage 'hire for talent, train for skill' (04:27)
- Muhammad talks about vFairs word-of-mouth inbound strategy (05:15)
- Muhammad stresses the importance of high-quality customer service and support in a self-service product (08:30)
- I discuss the role of customer support in SaaS retention and adoption with a quote from ISG's John Boccuzzi Jr. (09:53)
- Muhammad breaks down vFairs plans to expand their outbound sales (11:47)
- How do referral incentives work at vFairs? (13:18)
- I break down some word-of-mouth strategies with a quote from Animalz's Devin Bramhall (14:16)
- How does vFairs use its deep product offering to help its customers? (15:50)
- I weigh in on the importance of talking to your customers with a quote from author Justin Wilcox (19:08)
- Muhammad talks about vFairs differentiation (21:21)
- Why is customer retention so important to vFairs? (23:29)
- Wrap-up (26:04)
Mentioned:
How Devin Bramhall helped Animalz scale from $1m to $16m ARR... by doing the unscalable
My Links:
88 эпизодов
Поделиться
Manage episode 354714193 series 2948343
Контент предоставлен Peep Laja. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Peep Laja или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Summary:
This week on How To Win: Muhammad Younas, CEO of vFairs, an all-in-one events platform that allows users to conduct virtual, in-person, and hybrid events. Founded in 2016, vFairs experienced accelerated growth during the pandemic and ballooned to over 250 employees with offices located around the world.
In this episode, Muhammad breaks down some of the strategies that have helped vFairs win. We discuss hiring for hyper-growth, the power of word of mouth, and why delivering high-quality customer support is essential. I weigh in on hiring for talent and training for skill, why providing an exceptional customer experience is good for business, and the importance of conducting regular customer interviews.
Key Points:
- What is the virtual events space like post-pandemic? (01:12)
- Muhammad explains why he decided to bootstrap vFairs (02:13)
- Muhammad discusses hiring aggressively during a period of hyper-growth (03:37)
- I weigh in on the adage 'hire for talent, train for skill' (04:27)
- Muhammad talks about vFairs word-of-mouth inbound strategy (05:15)
- Muhammad stresses the importance of high-quality customer service and support in a self-service product (08:30)
- I discuss the role of customer support in SaaS retention and adoption with a quote from ISG's John Boccuzzi Jr. (09:53)
- Muhammad breaks down vFairs plans to expand their outbound sales (11:47)
- How do referral incentives work at vFairs? (13:18)
- I break down some word-of-mouth strategies with a quote from Animalz's Devin Bramhall (14:16)
- How does vFairs use its deep product offering to help its customers? (15:50)
- I weigh in on the importance of talking to your customers with a quote from author Justin Wilcox (19:08)
- Muhammad talks about vFairs differentiation (21:21)
- Why is customer retention so important to vFairs? (23:29)
- Wrap-up (26:04)
Mentioned:
How Devin Bramhall helped Animalz scale from $1m to $16m ARR... by doing the unscalable
My Links:
88 эпизодов
Все серии
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Похожие на How to Win podcast with Peep Laja
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
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continue reading
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…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
This Podcast is created and curated by Deepak Jayaraman (an Executive Coach and a Leadership Advisor). He lives in Mumbai and works with successful Senior Executives by helping them play to their unique potential but with a sharp focus on transitions (business or career). Just like businesses need to think about "where to play" and "how to win", leaders need to be coherent about "where to go" and "how to grow" in their journeys. Deepak works with them during pivotal moments to help them with ...
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continue reading
The fun email marketing podcast. Sell more of your online courses, grow your membership and bring in more coaching clients with email marketing that doesn't stink. Sound good? Then join your fellow Email Marketing Heroes for your weekly dose of fun, practical, yet brutally honest email marketing advice. You can listen in to a piping hot, fresh episode every 'Email Marketing Wednesday' or if you prefer learning with your eyes instead of your ears, we turn each episode into a full written blog ...
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
For most aspiring online entrepreneurs, “making it” means achieving success in your business. But what exactly is business success anyway? And how do outwardly successful online entrepreneurs define "making it"? Here at Mirasee FM, we wanted to find out, so we asked a group of diverse online business owners what success means to them. Their answers and insights surprised, moved, and inspired us. In this podcast, accomplished online entrepreneurs discuss what making it means to them, provide ...
…
continue reading
Insightful interviews with authors, experts, entrepreneurs, and thought leaders who share valuable marketing tips, growth strategies, and resources. Hosted by John Jantsch, one of America's top small business marketing experts, this show is dedicated to helping you craft effective marketing strategies that will grow your business. Whether you're a small business owner, marketing professional, or marketing agency owner, you'll gain valuable insights and actionable advice on topics such as mar ...
…
continue reading
Behind every successful business, there’s a story you don’t hear—the sleepless nights, the moments of doubt, and the determination to keep going when everything feels impossible. That’s what Unbreakable Business is all about. Join host Akua Konadu each week as she sits down with entrepreneurs who share the raw, real side of their journey—the roadblocks they faced, the challenges they overcame, and the stories that don’t make the highlight reel, but the the ones that matters the most. If you’ ...
…
continue reading
Player FM - приложение для подкастов
Работайте офлайн с приложением Player FM !
Работайте офлайн с приложением Player FM !
