Creating Trust in the Workplace: Insights and Actionable Steps

IMPACTFUL Teamwork

#MBA #Business #Self-Improvement #Julia Felton #Entrepreneur #Podcasting Education

27:12

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from a brand that has been incorporating AI-personalized experiences and shopping combined with expert human recommendations for over 14 years, and continues to innovate today. Today we’re going to talk about how AI-based personalization plus human creativity and input makes an amazing customer experience at Stitch Fix. To help me discuss this topic, I’d like to welcome Noah Zamansky, Vice President of Product and Client Experience at Stitch Fix. About Noah Zamansky Noah Zamansky serves as the Vice President of Product and Client Experience at Stitch Fix, where he leads cross-functional teams spanning Product, Design, Engineering, Algorithms, and Platform Development. A seasoned leader, Noah has a proven track record of shaping product vision and strategy, designing exceptional user experiences, and spearheading the launch of new business ventures. Before joining Stitch Fix, Noah held the role of Senior Director of Product Management at eBay, overseeing Fashion and Vertical Experiences. Resources Stitch Fix: https://www.stitchfix.com eTail Palm Springs: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

год назад 28:15

MP3•Главная эпизода

Julia explains how lessons learned from her equine experiences can be translated into business strategies using the ABCD model of trust by Ken Blanchard—Able, Believable, Connected, and Dependable. The episode explores the impact of trust on employee engagement, productivity, and relationship-building, especially in today's remote and hybrid work environments. Julia encourages leaders to reflect on their methods for fostering trust and offers insights into equine-facilitated leadership development.

00:00 The Power of Teamwork

00:26 Welcome to Impactful Teamwork

01:02 A Story of Trust: Bracken and Thistle

05:12 Building Trust in Leadership

11:08 The ABCD of Trust

16:59 The Decline of Trust in the Workplace

18:25 Practical Steps to Build Trust

25:56 Final Thoughts and Call to Action

Connect with Julia:

Website

Facebook

Instagram

Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!

Listen on Apple Podcasts

Listen on Spotify

49 эпизодов

Creating Trust in the Workplace: Insights and Actionable Steps

IMPACTFUL Teamwork

published год назад

MP3•Главная эпизода

00:00 The Power of Teamwork

00:26 Welcome to Impactful Teamwork

01:02 A Story of Trust: Bracken and Thistle

05:12 Building Trust in Leadership

11:08 The ABCD of Trust

16:59 The Decline of Trust in the Workplace

18:25 Practical Steps to Build Trust

25:56 Final Thoughts and Call to Action

Connect with Julia:

Website

Facebook

Instagram

Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!

Listen on Apple Podcasts

Listen on Spotify

49 эпизодов

#MBA #Business #Self-Improvement #Julia Felton #Entrepreneur #Podcasting Education

Все серии

1
48 - Leading Through Change: Embracing BANI Framework 26:17

3 дня назад26:17

26:17

In this episode of Impactful Teamwork, host Julia Felton introduces the BANI framework, a concept that redefines our current world beyond the VUCA (volatile, uncertain, complex, ambiguous) model. Coined by futurist Jamais Cascio, BANI stands for brittle, anxious, nonlinear, and incomprehensible. Julia explains how BANI reflects today's chaotic and unpredictable environment and explores the implications for leadership. She delves into each element of BANI with real-world examples and emphasises the need for resilient, empathetic, adaptive, and innovative leadership to navigate this new reality. Julia also highlights five core competencies for leaders to thrive in a BANI world and offers insights into building team resilience, communication, empowerment, and psychological safety. Finally, she invites listeners to assess their current leadership capabilities and consider what changes are needed to lead effectively in this challenging environment. 00:00 Introduction to Impactful Teamwork 01:28 Understanding VUCA and Introducing BANI 03:52 Breaking Down BANI: Brittle 07:06 Breaking Down BANI: Anxious 08:45 Breaking Down BANI: Nonlinear 10:47 Breaking Down BANI: Incomprehensible 12:23 Addressing Anxiety in Teams 18:28 Core Competencies for Leaders in a BANI World 22:38 Conclusion and Call to Action Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
Zombie Leadership: The Hidden Threat to Your Business Success 25:35

10 дней назад25:35

25:35

In this week's edition of Impactful Teamwork, the Julia Felton delves into the concept of 'zombie leadership'—an insidious form of leadership that persists despite being outdated and ineffective. Julia introduces the term and explores its impact on teams and organisations, highlighting eight axioms of zombie leadership that contribute to stagnant, hierarchical command structures. Emphasizing the need for adaptive, emotionally intelligent, and disruptive 'trailblazing leaders,' the episode encourages listeners to question prevailing leadership norms and seek innovative, nature-inspired models to build more engaged, high-energy organisations. The host offers personal anecdotes and research insights to underpin the discussion, urging a move from ego-based to ecosystem-based leadership. 00:00 Introduction to Impactful Teamwork 01:43 The Concept of Zombie Leadership 05:57 The Eight Axioms of Zombie Leadership 16:57 The Role of GC Index in Combating Zombie Leadership 19:43 Conclusion and Call to Action Research on Zombie Leadership: https://www.sciencedirect.com/science/article/pii/S1048984323000966 Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
Using The GC Index To Create High-Performance Teams 36:02

17 дней назад36:02

36:02

The episode delves into the multifaceted applications of the GC Index, a tool used to measure and map individuals' energy for impact in various roles. The discussion spans its use among diverse clients from small consultancies to large corporations. It emphasises how recognising different proclivities—Game Changer, Strategist, Implementer, Polisher, and Playmaker—can optimise team performance, enhance productivity, and foster better collaboration. The conversation between Julia Felton and Nathan Ott, Chief Polisher at the GC Index, also highlights real-world examples of how understanding individual impacts has helped teams achieve their goals more effectively and supported diversity and inclusion efforts. Key takeaways include the importance of aligning roles with innate energies to maximise organisational success and avoid burnout. 00:00 Introduction to the GC Index 08:24 Understanding Energy for Impact 09:28 Explaining Proclivities and the GC Index Model 11:09 The Role of Different Proclivities in Organizations 12:59 Personal Experiences with the GC Index 16:36 The Importance of Team Dynamics 20:21 Diversity and Inclusion with the GC Index 24:29 Real-World Applications and Success Stories 34:18 Conclusion and Final Thoughts Resources: www.gcindex.com/downloads Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
Resilience: The Key to Success in Business and Leadership 21:47

24 дня назад21:47

21:47

In this episode of Impactful Teamwork, host Julia Felton shares insights from her recent encounter with boxing legend Frank Bruno. Drawing from Bruno's resilience, discipline, and mental toughness, Julia highlights three key lessons applicable to business leadership: the importance of resilience in overcoming setbacks, the value of discipline and hard work, and the necessity of mental toughness in facing adversity. Julia also provides examples from nature and relevant business models to illustrate these concepts, emphasising the role of supportive environments in fostering success. Tune in to learn how to navigate challenges and lead with the mindset of a champion. 00:00 Introduction to Impactful Teamwork 00:54 Meeting Frank Bruno: A Personal Story 03:02 Lesson 1: Resilience in Business and Life 08:59 Lesson 2: Discipline and Hard Work 14:31 Lesson 3: Mental Toughness and Strength in Adversity 19:24 Conclusion and Final Thoughts Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
The Secrets to Creating and Sustaining High-Performance Teams 27:15

4 weeks назад27:15

27:15

In this episode of the Impactful Teamwork Podcast, host Julia Feltner discusses the critical elements needed to build high-performing teams: trust, energy, and curiosity. Julia shares research findings and real-life examples, including lessons from nature and horse herds, to illustrate how these elements work synergistically to create unstoppable teams. She explains the dimensions of game-changing trust, the importance of energy management, and how fostering curiosity can lead to reinvention and sustained momentum in business. Reflective questions and practical strategies are provided to help leaders enhance their team's performance and adaptability. 00:00 Introduction to Impactful Teamwork 01:26 The Importance of High-Performance Teams 03:45 Building Game-Changing Trust 12:13 Energising Your Team 19:21 Fostering Curiosity for Reinvention 23:37 Conclusion and Reflective Questions Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
Creating Trust in the Workplace: Insights and Actionable Steps 28:15

5 weeks назад28:15

28:15

In this episode of the 'Impactful Teamwork' podcast, host Julia Felton delves into the vital role of trust in team dynamics, sharing a personal story about rescuing and building trust with two horses, Bracken and Thistle. Julia explains how lessons learned from her equine experiences can be translated into business strategies using the ABCD model of trust by Ken Blanchard—Able, Believable, Connected, and Dependable. The episode explores the impact of trust on employee engagement, productivity, and relationship-building, especially in today's remote and hybrid work environments. Julia encourages leaders to reflect on their methods for fostering trust and offers insights into equine-facilitated leadership development. 00:00 The Power of Teamwork 00:26 Welcome to Impactful Teamwork 01:02 A Story of Trust: Bracken and Thistle 05:12 Building Trust in Leadership 11:08 The ABCD of Trust 16:59 The Decline of Trust in the Workplace 18:25 Practical Steps to Build Trust 25:56 Final Thoughts and Call to Action Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
The Resilience Factor: Thriving Through Challenges 34:43

6 weeks назад34:43

34:43

n this episode of Impactful Teamwork, host Julia Felton is joined by resilience coach Russell Harvey. Russell shares his definition of resilience as 'springing forward with learning,' differentiating it from the traditional idea of 'bouncing back.' They discuss the importance of pausing, re-energizing, and reflecting to build resilience, introducing the concept of a 'resilience wheel' that focuses on seven key aspects: attitude, purpose, confidence, adaptability, support network, meaning, and energy. The conversation also explores practical strategies to balance team welfare, prevent burnout, and enhance productivity through strengths-based delegation and fostering a trustful work environment. The episode ends with insights on creating optimism and avoiding toxic positivity, along with tips for leaders to maintain resilience in challenging times. 00:00 Introduction and Guest Welcome 00:59 Defining Resilience 02:17 The Importance of Pausing and Reflecting 03:17 Building Resilience with the Resilience Wheel 08:10 Optimism vs. Toxic Positivity 22:04 Balancing Team Welfare and Productivity 29:20 The Connection Between Trust and Resilience 31:38 Conclusion and Contact Information www.theresiliencecoach.co.uk Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
The Future of Business: Embracing Transformation in 2025 23:00

7 weeks назад23:00

23:00

In this episode of Impactful Teamwork, hosted by Julia Felton, we explore five significant disruptive shifts shaping the corporate world in 2025. From the end of traditional corporate advantages to the rise of swarming leadership and continuous reinvention, Julia delves into how these changes demand adaptability, agility, and innovative strategic planning. Key insights include the decline of the five-day workweek, the surge in corporate sabotage due to disengaged employees, and the importance of embracing flexible and dynamic business models. Leaders are encouraged to drive these transformations to ensure their organisations remain competitive and thriving amidst ongoing global turmoil. 00:00 Introduction: Navigating Turbulent Times 02:10 The End of Corporate Advantage 07:50 Corporate Sabotage on the Rise 10:49 The Death of the Five-Day Work Week 15:04 The Rise of Swarming Leadership 18:10 Reinvention Becomes Mainstream 19:52 Conclusion: Adapting to 2025 and Beyond Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
Navigating Leadership in 2025: Embracing Five Paradigm Shifts 20:24

8 weeks назад20:24

20:24

In this New Year's episode of Impactful Teamwork, we usher in 2025 by discussing key leadership transformations necessary for thriving in today's turbulent environment. Reflecting on McKinsey & Company's latest research, the episode emphasises the need for new leadership skills focused on impact, collaboration, and authenticity. We discuss five critical paradigm shifts— from profit to impact, from competition to co-creation, from command to collaboration, from control to evolution, and from expectations to wholeness—essential for modern organisations. Real-life examples, like Netflix's transformation, illustrate how visionary leadership can drive substantial growth and innovation. The episode concludes with an invitation to consider and implement these changes in your leadership approach for a more dynamic and prosperous 2025. 00:00 Welcome to Impactful Teamwork 2025 00:23 Reflecting on New Year's Resolutions 01:02 Creating Space for New Goals 02:07 Research Insights from McKinsey 02:48 Challenges and Opportunities in Leadership 03:54 The Evolution of Leadership Structures 05:15 New Organizational Approaches 07:43 Five Critical Leadership Shifts 08:49 From Profit to Impact 11:51 From Competition to Co-Creation 13:08 From Command to Collaboration 13:42 From Control to Evolution 14:40 From Expectations to Wholeness 15:43 Embracing Paradigm Shifts in 2025 16:45 Inspiring Leadership Transformation 17:39 Final Thoughts and Encouragement Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
Harnessing Energy and Embracing Reinvention for 2025 20:35

9 weeks назад20:35

20:35

In this New Year's Eve episode of Impactful Teamwork, reflections on 2024 and goal-setting for 2025 are discussed. The host shares insights from a Vision Quest with Stephanie Trager about the importance of aligning energy with goals. Anecdotes about a 2020 workshop with horses illustrate how alignment impacts goal achievement. The episode also explores reinvention both personally and professionally, including the host’s recent experience of a hacked LinkedIn account and a revamped business logo. Listeners are encouraged to choose their own word for 2025 and consider the energy they want to bring into the new year. 00:00 Welcome and Festive Reflections 00:47 Vision Quest Insights 01:32 Energy Alignment and Goals 02:02 Lessons from the Horses 04:24 Reinvention and Personal Stories 06:43 The Importance of Reinvention 14:26 New Logo and Final Thoughts Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
The Power of Appreciation: Boosting Engagement and Productivity 18:21

10 weeks назад18:21

18:21

In this heartfelt episode, Julia expresses deep gratitude for the listeners of the IMPACTFUL Teamwork podcast over the past year. She highlights the importance of showing appreciation both in personal and professional contexts. Through touching anecdotes, including stories about individuals like Colin and Amber who have significantly contributed to her life, and acknowledgements of colleagues, clients, and partners, she emphasises how genuine gratitude can enhance connections and foster a positive culture in organisations. The episode wraps up with a meaningful story about the significance of appreciating people in a way that is meaningful to them and closes with holiday wishes and a look forward to the new year. 00:00 Introduction and Gratitude 01:30 Recognising Key Individuals 03:38 The Power of Gratitude in Leadership 05:47 Acknowledging Associates and Team Members 08:46 Appreciation for Clients and Partners 11:52 Upcoming Plans and Final Thoughts Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
Reflecting for Success: Embracing Nature’s Cycles in Business 22:49

11 weeks назад22:49

22:49

In this episode of IMPACTFULTeamwork, host Julia Felton emphasiSes the critical role of reflection in both personal and professional development. Drawing parallels with nature's cycles, Julia explains how businesses can benefit from periods of rest, reflection, and regeneration. She also introduces the 'start, stop, continue' exercise to help leaders evaluate actions and strategies throughout the year, not just at year-end. Additionally, Julia highlights the need for different leadership styles during various business phases and stresses the importance of regularly pausing to assess and adjust to ensure continued growth and innovation. The episode concludes with holiday wishes and an invitation to watch her recent webinar on leveraging nature's wisdom for effective business management. 00:00 Introduction to Impactful Teamwork 00:38 The Importance of Reflection in Business 02:03 Nature's Cycles and Business Management 06:10 Practical Reflection Exercises 14:59 The Role of Leadership in Different Business Seasons 20:13 Final Thoughts and Holiday Wishes Listen to Julia's Masterclass on The Wisdom Of Nature's Cycles here Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
Middle Managers: The Unsung Heros of Organisational Success 26:15

12 weeks назад26:15

26:15

In this episode of Impactful Teamwork, Julia Felton discusses the critical role middle managers play in fostering talent and shaping organisational culture. Highlighting their often overlooked yet essential contributions, she delves into the pressures they face from both senior leadership and team members, emphasising the need for better support and investment. Felton outlines the key behaviours and attributes needed for effective middle management and offers actionable steps for organisations to empower these vital personnel, ultimately enhancing overall business performance. 00:00 Introduction to Impactful Teamwork 00:12 The Crucial Role of Middle Managers 00:26 Challenges Faced by Middle Managers 01:53 The Importance of Organizational Culture 05:50 Key Behaviors for Middle Manager Success 09:57 Strategies to Support Middle Managers 17:27 Empowering Middle Managers for Future Success 22:40 Conclusion and Final Thoughts Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
Harnessing the Power of DiSC Profiling for Team Empowerment 25:41

13 weeks назад25:41

25:41

In this episode of Impactful Teamwork, host Julia Felton explores how to empower team members using the DiSC profiling system. She introduces the four DiSC profiles — Dominance, Influence, Steadiness, and Conscientiousness — and discusses how to identify and address the unique needs of each type to foster empowerment, collaboration, and productivity. Julia emphasises the importance of recognising team members' personality styles and offers practical tips for leaders to elevate and stretch their teams for maximum results. She also highlights the benefits of diverse perspectives and shared leadership in building effective, cohesive teams. 00:00 Introduction to Empowering Team Members 00:31 Understanding DiSC Profiling 03:14 Drawing the DiSC Diagram 03:52 Characteristics of DiSC Profiles 07:48 Empowering Different DiSC Profiles 09:17 Benefits of Empowering Team Members 13:16 Strategies for Empowering Each Profile 21:33 Practical Tips and Conclusion Connect with Julia: Website LinkedIn Facebook Instagram Take the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills! Listen on Apple Podcasts Listen on Spotify…

1
Cracking The Code On Team Effectiveness 25:55

15 weeks назад25:55