The Art of Charm is where self-motivated people, just like you, come to learn from the company’s coaches about to how to master human dynamics, relationships, and becoming your best self with the help of Johnny and AJ, the company’s founders. Johnny and AJ bring their 11 years of coaching experience from their famous Bootcamps, where they host clients in Los Angeles from all over the world and they share their stories, best practices and themselves on this weekly podcast. Not only does The A ...
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Контент предоставлен Michelle Ockers. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Michelle Ockers или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
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133: Sydney Trains Elevate Customer Service – Simon Jobson
Manage episode 379982250 series 2336625
Контент предоставлен Michelle Ockers. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Michelle Ockers или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Simon Jobson, the Director of Capability and Learning at Sydney Trains discusses their Elevate customer service training program for their operational workforce of over 2,000 people. The program was designed using an evidence-based approach that drew on insights from business data and employee focus groups. The digital learning program is problem-centred (rather than content oriented) and engaging, with a range of follow-up ‘nudge’ mechanisms to support learning transfer.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/133/
Podcast information and more episodes: https://learninguncut.global/podcast/
240 эпизодов
Поделиться
Manage episode 379982250 series 2336625
Контент предоставлен Michelle Ockers. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Michelle Ockers или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Simon Jobson, the Director of Capability and Learning at Sydney Trains discusses their Elevate customer service training program for their operational workforce of over 2,000 people. The program was designed using an evidence-based approach that drew on insights from business data and employee focus groups. The digital learning program is problem-centred (rather than content oriented) and engaging, with a range of follow-up ‘nudge’ mechanisms to support learning transfer.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/133/
Podcast information and more episodes: https://learninguncut.global/podcast/
240 эпизодов
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Похожие на Learning Uncut
The Art of Charm is where self-motivated people, just like you, come to learn from the company’s coaches about to how to master human dynamics, relationships, and becoming your best self with the help of Johnny and AJ, the company’s founders. Johnny and AJ bring their 11 years of coaching experience from their famous Bootcamps, where they host clients in Los Angeles from all over the world and they share their stories, best practices and themselves on this weekly podcast. Not only does The A ...
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Montgomery & Company (MoCo) is a weekly podcast and radio show hosted by two-time WNBA Champion and Co-Owner/Vice President of the Atlanta Dream, Renee Montgomery, in partnership with WABE Atlanta. Both insightful and compelling, MoCo features interviews with some of the world’s top athletes, entertainers, and innovators as well as roundtable discussions with Renee’s colleagues, friends, and family, about sports, culture and building generational wealth. Montgomery & Company: Sports, Cultu ...
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Five-time winner of Best Education Podcast in the Podcast Awards. Grammar Girl provides short, friendly tips to improve your writing and feed your love of the English language. Whether English is your first language or your second language, these grammar, punctuation, style, and business tips will make you a better and more successful writer. Grammar Girl is a Quick and Dirty Tips podcast.
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