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71. Employee Experience/EX, Super Powers & More with Anna Marie La Venia, GM of Consumer Care/CX at The Emerson Group
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This week on S4 E71 of the My Curious Colleague podcast my guest is my colleague, Anna Marie LaVenia, General Manager of Consumer Care - the Emerson Group.
Anna Marie and her colleagues embraced the concept of Employee Experience even before “EX” was an acronym on LinkedIn – THINK 15 years ago. She credits the company’s owner and her BPO partners for supporting their mission to make all employees, including Agents, feel like… “this is the best place to work.”
She was also kind enough to help me understand the org structure of the Emerson Group – they provide much more in addition to customer service support for their brand partners. And we get into what their tagline… “a consumer equity organization” means and the benefit this framework provides.
I’ll share link to the episode later in the comments for your convenience!
💜Anna Marie’s non-profit shout out goes to A Kid Again - www.aKidAgain.org - which creates adventures for seriously ill children.
· Connect with Anna Marie on LinkedIn where she’s active posting and spreading Kindness this year. I can get behind that…!
#mycuriouscolleague #CPGCX #startups #CPG #businesspodcast #EmployeeExperience #socapinternational #customerservice #consumercare
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