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Episode 17 - Treating People Not Patients
Manage episode 441836106 series 3577620
Контент предоставлен Dr. Scott Drucker and Jinesh Patel, Dr. Scott Drucker, and Jinesh Patel. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Dr. Scott Drucker and Jinesh Patel, Dr. Scott Drucker, and Jinesh Patel или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
In this episode Scott and Jinesh chat with Dr. Michael Sonick, periodontist and author of the book Treating People Not Patients. They discuss dentistry and healthcare as viewed through the lens of hospitality, and all of the little details that may contribute to a truly excellent patient experience. They also touch on practitioner social skills, patient communication, and how to best hire someone that is a perfect cultural fit.
0:00 Introductions 3:13 Hospitality in dental and healthcare 14:48 Don't judge your patients (but they definitely judge you) 23:31 The scalability of excellence 32:18 Social skills and patient communication 47:24 The secret to hiring well
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0:00 Introductions 3:13 Hospitality in dental and healthcare 14:48 Don't judge your patients (but they definitely judge you) 23:31 The scalability of excellence 32:18 Social skills and patient communication 47:24 The secret to hiring well
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