Unlocking Healthcare Access Through Smart Care Orchestration with Emily Will

Passionate Pioneers with Mike Biselli

This episode’s Community Champion Sponsor is Ossur. To learn more about their ‘Responsible for Tomorrow’ Sustainability Campaign, and how you can get involved: CLICK HERE

Episode Overview:

Healthcare systems are rapidly evolving to meet patients where they are - online and on-demand.

Our next guest, Emily Will, is leading this digital transformation as Clinical Strategy Director at DexCare.

Drawing from her 15+ years as a Certified Orthopedic Nurse and firsthand experience implementing DexCare's platform, Emily brings unique insights into modernizing care access and delivery. Additionally, as Co-Chair of the American Nurses Association's Innovation Advisory Committee, Emily champions new care models that optimize both patient and provider experiences.

Join us to discover how DexCare's intelligent orchestration platform is revolutionizing how health systems get discovered at the point of search, match patients to best-fit care options, and maximize provider capacity - all while delivering the seamless digital experience today's healthcare consumers expect. Let's go!

Episode Highlights:

• DexCare's platform increased clinic utilization by 75%, inspiring Emily to transition from customer to leader.
• Patient care discovery matches Starbucks-level convenience at the point of search.
• Smart routing led to 4x more virtual visits and 5-day shorter wait times.
• Health systems can now compete with digital disruptors while maintaining care continuity.
• Team-based care models optimize workforce efficiency and flexibility.

About our Guest:

Emily is a Clinical Strategy Director at DexCare, a platform that enables health systems to deliver convenient, accessible, and integrated care. She is a Certified Orthopaedic Nurse with over 15 years of experience in nursing management, care coordination, and patient education.

She is passionate about innovation and improving patient care access in ambulatory care. She excels at process improvement and project management, and has led several successful initiatives to enhance the quality and efficiency of orthopaedic services. She is also an advocate for the recognition of the unique and changing role of the nurse in ambulatory care, and strives to create a team-based care environment where each member has a unique role to play. Emily's athletic experience as a former track and field captain and record holder at Marquette University has shaped her leadership style and drive for success.

Links Supporting This Episode:

• DexCare Website: CLICK HERE
• Emily Will LinkedIn page: CLICK HERE
• DexCare LinkedIn page: CLICK HERE
• Mike Biselli LinkedIn page: CLICK HERE
• Mike Biselli Twitter page: CLICK HERE
• Visit our website: CLICK HERE
• Subscribe to newsletter: CLICK HERE
• Guest nomination form: CLICK HERE