Customer Experience Mastermind: Wear Your Customer’s Shoes, The Love Formula & Answer The Right Questions

Retain: The Customer Retention Podcast

In this Greatest Hits episode, Lauren DeSouza speaks with customer experience mastermind Howard Tiersky, CEO of FROM, The Digital Transformation Agency. They discuss why you should put yourself in the customer’s shoes, why companies need to be more customer-centric, and what exactly the Love Formula for customer retention is!

Howard is the CEO of FROM, The Digital Transformation Agency, an agency which helps companies transform from where they are to where they need to be with today’s digital-first customers. He is also the author of the Wall Street Journal best-selling book, Winning Digital Customers: The Antidote to Irrelevance. He was previously the Vice President of Media and Entertainment at Capgemini.

One of his previous colleagues, Bill Graham, described him as “super smart, strategic, energetic, thoughtful, engaged – Howard has it all.”

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Retain: The Customer Retention Podcast is handcrafted by our friends over at: fame.so
Previous guests include: Dave Kerpen, Shep Hyken, Joey Coleman, Dan Gingiss, Brittany Hodak, Ron Kaufman and Jim Tincher.
Check out the three most downloaded episodes:

• Why You NEED to Pay Attention to Retention with Joey Coleman, Chief Experience Composer at Design Symphony
• Mastering Customer Experience: The Art of Being There with Dan Gingiss, The Experience Maker
• The Game Plan: Demystifying Gamification with Moe Ash, Founder of The Catalyst

If you are interested in being a guest on Retain: The Customer Retention Podcast, please complete this form: fame.so/gmb-guest