))
A customer's experience vs. value | Jai Thirani | The Daily Standup Ep. 68
Manage episode 432746391 series 3577614
Контент предоставлен Lifetime Value Media. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Lifetime Value Media или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
Jai Thirani, founder of Sero, wants us all to zoom out on how we measure the onboarding experience.
Sign up for Lifetime Value's industry newsletter! Real news, decent humor, and NO personal opinions:
https://lifetimevalue.link/subscribe
Tell us your thoughts!
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
⏱️ Timestamps:
00:00:00 - A customer's experience vs. value
00:01:00 - Introducing Jai, founder of Sero
00:01:05 - Jai’s perspective on customer onboarding
00:02:28 - Importance of customer onboarding quality
00:03:47 - Measuring value in customer onboarding
00:04:44 - Rob’s take on speed and value metrics
00:05:03 - Differentiating experience from value
00:08:10 - Product teams’ role in customer experience
00:09:18 - Balancing experience and speed in onboarding
00:11:07 - JP abstains from answering about recovery
00:11:30 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jai Thirani:
Jai's LinkedIn: https://www.linkedin.com/in/jai-thirani-a0381112b/
Sero: https://www.sero.so/
101 эпизодов
Поделиться
