#99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI

The Delighted Customers Podcast with Mark Slatin

In the episode, Guy Shalom, the CEO of Glassix, shared the personal story behind the company's inception. Glassix began as a solution to a personal challenge: both of his parents have the same disability, which made effective communication challenging.

This experience inspired Guy to develop a solution that could improve communication not only for his parents but also for customers facing similar difficulties. Over time, this idea expanded and evolved, ultimately becoming Glassix—a company dedicated to improving the customer experience through advanced digital channels and messaging platforms. This journey from a personal challenge to a broader mission encapsulates the company's commitment to making customer interactions more seamless and accessible.

Guy was joined by his Head of Product, Yoad Rashti and his CTO, Boaz Katan as I stretched my podcasting limits with three guests at one time!

🔹 AI-Driven Efficiency and Personalization: Glassix is revolutionizing how businesses interact with customers through AI-driven features like conversation summaries, chatbot AI answers, and mood interpretation. These advancements allow for real-time personalized responses, significantly improving both customer satisfaction and agent efficiency.

🔹 Cross-Channel Communication: With integration capabilities across multiple platforms like WhatsApp, web chat, Facebook, and Apple, Glassix provides a seamless communication experience. This multi-channel approach ensures that customers can reach out through their preferred platform, making interactions smoother and more effective.

🔹 Customization and Security: Glassix's platform is not just powerful but also customizable and secure. Offering flexibility for various industries and compliance with standards like PCI DSS, the platform ensures that user data is protected while allowing teams to tailor solutions to their specific needs.

Catch the full episode for an in-depth discussion on how AI is shaping the future of customer experience and how you can leverage these innovations to boost your business! 🎙️

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Show Notes

• Guy Shalom

CEO & Co-founder, Glassix

Guy Shalom is the CEO and Co-founder of Glassix, a leading software company revolutionizing

customer service with its omnichannel interactive communication platform. Under Guy's

visionary leadership, Glassix has become a pivotal player in the SaaS industry, providing

leading-edge digital solutions tailored to the needs of modern contact centers.

• Yoad Rashty

CTO& Co-founder, Glassix

Yoad Rashty is the Chief Technology Officer at Glassix, where his expertise in driving

• technological innovation and his deep understanding of customer experience technologies empower leading companies to deliver exceptional customer experiences. With a robust background in software engineering and a keen focus on integrating leading-edge artificial intelligence technologies, Yoad leads his teams in developing advanced, scalable, and a secure platform that enhances customer interactions for businesses globally.

• Boaz Katan

Head of Product at Glassix

Boaz Katan leads the development of an advanced omnichannel messaging platform designed to enhance customer experiences. With over 10 years of experience as a product designer in both startups and large corporations like NICE and NetApp, Boaz has a proven track record of designing complex B2B systems.

Contact Info:

For guest contact information, I recommend checking out the multiple platforms mentioned in the episode. You can reach out to the business through their:

- Website

- Web chat

- Facebook page

- WhatsApp account

- Apple account

If you prefer more direct contact information, you might want to visit the Glassix website or their social media pages for further details.

www.glassix.com