Trust Centers, Security Transparency and Customer Enablement with Monica Smith

The GRC Podcast

Have you ever thought about how customer trust and security are intertwined in business? Monica Smith, Head of Security, Risk and Compliance at Asana shares insights from Asana's innovative strategies to equip you with practical tools for building unwavering customer trust and designing effective enablement programs. Monica, with her extensive experience, enlightens us about the various terminologies, processes, and programs that Asana incorporates to instill trust.
We embark on an enlightening journey exploring how customer trust can streamline the vendor risk assessment process. Monica elaborates on the significance of sculpting a trust center that resonates with a broad audience, highlighting security while also double as a marketing tool. She highlights how the roll out of such a tool can aid a GRC program in optimizing resources to minimize time spent on triaging and responding to custom questionnaires. Monica also discusses the pivotal role of metrics collection, through trackable trust center metrics, in demonstrating value, securing budget for GRC teams, while also bolstering customer trust.
This episode is a treasure trove of robust strategies to build trust and maintain strong customer relationships. Join us for this insightful conversation with Monica and redefine your approach to customer trust and enablement.

For show notes, please visit The GRC Podcast website.
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