Waist Management & Hangry Customers | GrubHub's Mike Evans

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GrubHub co-founder Mike Evans started the food delivery service in his apartment and left, 12 years later, after a $2.1 Billion IPO. Along the way, he's transformed the way consumers interact (or don't interact) with restaurants, learned the "real way" to apologize, and is focusing his efforts on providing salaries, benefits, equity, continuous training, and progressive career opportunities to folks entering the building trades.

After the podcast, learn more about Mike's career and his 4,000-mile coast-to-coast bike trip in Hangry: A Startup Journey.

Additional topics include:

  • Grubhub's Chicago origin story (00:07:41)
  • The efficiency issue with telephone orders (00:13:41)
  • How GrubHub's customer service crushed the competition (00:23:33)
  • Expanding markets and the Seamless merger (00:33:54)
  • Fixer.com - a new path into the building trades (00:41:28)

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