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Ep 31: Catastrophic Comebacks Begin with the Intake Process (Part 1)
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Today we’re joined by Stacy Miller, an intake specialist at Speaks Law Firm, to take you through the intake process that we go through with clients dealing with catastrophic injuries. The intake process isn’t one that people are usually familiar with but it’s the front line for people reaching out to Speaks Law and we rely on that team to help establish trust during a difficult time.
Our conversation with Stacy will give you a much better understanding of what’s involved in the intake process, the role she plays on our team, and what skills are necessary to help assist someone who’s looking for help with a catastrophic injury.
This first part will explain what intake means and tell you what we want to accomplish, and then we’ll look at her experience in law enforcement and private investigation.
Here’s some of what we discuss in this episode:
0:00 – Intro
0:37 – What is intake?
1:41 – How to succeed in this role
4:51 – Importance of urgency
7:31 – Her background in law enforcement
10:04 – Private investigation experience
12:20 – Using those skills in this position
Learn more about how Speaks Law Firm can help you: https://www.speakslaw.com/
Schedule your FREE case review: https://www.speakslaw.com/our-team/r-clarke-speaks/#contactFormTarget
Find us on YouTube: https://bit.ly/3R40YMP
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