It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Контент предоставлен CX of M Radio. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией CX of M Radio или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
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Episode 216: The Normalization of Rudeness
Manage episode 426686577 series 2875977
Контент предоставлен CX of M Radio. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией CX of M Radio или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
In today's UX circles, newcomers to the discipline are encouraged to send cold requests to experienced people for assistance and/or jobs. This is done without sensitivity and empathy towards those receiving the requests and people think it's normal. It's time for this type of behavior to end. In this episode, Darren takes time to explain one such interaction, the social inappropriateness associated with such requests, AND what should be done instead. Tune in for the exposé and to understand what's actually being enabled in our community!
#ux
#podcasts
#cxofmradio
#cxofm
#realuxtalk
#worldofux
#worldoux
Check out the new World of UX website at https://www.worldoux.com.
Visit the UX Uncensored blog at https://uxuncensored.medium.com.
Get your specialized UX merchandise at https://www.kaizentees.com.
227 эпизодов
Поделиться
Manage episode 426686577 series 2875977
Контент предоставлен CX of M Radio. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией CX of M Radio или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
In today's UX circles, newcomers to the discipline are encouraged to send cold requests to experienced people for assistance and/or jobs. This is done without sensitivity and empathy towards those receiving the requests and people think it's normal. It's time for this type of behavior to end. In this episode, Darren takes time to explain one such interaction, the social inappropriateness associated with such requests, AND what should be done instead. Tune in for the exposé and to understand what's actually being enabled in our community!
#ux
#podcasts
#cxofmradio
#cxofm
#realuxtalk
#worldofux
#worldoux
Check out the new World of UX website at https://www.worldoux.com.
Visit the UX Uncensored blog at https://uxuncensored.medium.com.
Get your specialized UX merchandise at https://www.kaizentees.com.
227 эпизодов
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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