Metrics Mayhem: Adherence vs. Conformance - Frank Berlanga

WFM Unfiltered

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Join us for our outrageous pilot episode of WFM Unfiltered, as we sit down with Frank Berlanga, a seasoned expert in workforce management.
With nearly a decade of experience in the field, Frank brings a wealth of knowledge and a touch of humour to our discussion. From his beginnings as an intraday analyst to his current role as Senior Manager of Global WFM at Deliveroo, Frank has navigated the complexities of resource planning across various industries.

In this episode, Frank and I delve into the often misunderstood concepts of adherence and conformance. You'll hear about the real challenges WFM professionals face, the common pitfalls of manipulating metrics, and the true impact of adherence on business operations. Frank's candid insights and provocative opinions are sure to spark a lively discussion among our listeners.

We'll explore the differences between adherence and conformance, the importance of accurate data, and why manipulating metrics can do more harm than good. Frank also shares his thoughts on how tolerance can play a crucial role in workforce management, offering practical advice for both WFM professionals and business leaders.

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Watch the full episode and discover the surprising truths behind workforce metrics. To stay updated, subscribe to our channel at https://www.youtube.com/@wfmunfiltered?sub_confirmation=1

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