Лучшие подкасты про CX Spotlight (2024)

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In Focus Ep26: Online Luxury Retail CX 49:10

4d ago49:10

49:10

In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series, recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at …

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The Main Scoop, Episode 27: Evolving DEI Strategies in the Tech Sector 24:07

2M ago24:07

24:07

On this episode of The Main Scoop, Greg Lotko and Daniel Newman sit down with Dr. Gloria Chance, founder and CEO of The Mousai Group, to discuss the current posturing of DEI initiatives across the technology industry, why diverse perspectives are key for creating non-biased AI models, and the importance of belonging and inclusivity.…

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Dreamforce Wrap-Up - Enterprising Insights - EP38 32:03

2M ago32:03

32:03

Keith Kirkpatrick, research director with The Futurum Group, discusses the key highlights, areas of emphasis and takeaways from Dreamforce, Salesforce's annual user conference. He discusses Agentforce, enhancements to Data Cloud, and the Salesforce Foundation program, among other announcements from the show, and closes out with his weekly "Rant or …

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Oracle CloudWorld Analyst Takes and Takeaways - Enterprising Insights - EP37 36:55

2M ago36:55

36:55

In this episode of Enterprising Insights, The Futurum Group's research director Keith Kirkpatrick is joined by Robert Kramer, VP and principal analyst at Moor Insights & Strategy, and Guy Currier, CTO at Visible Impact, to discuss the announcements and experiences from Oracle CloudWorld and NetSuite SuiteWorld. He then closes the show by asking the…

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Enterprise Application Pricing Shifts - Enterprising Insights - EP36 23:36

2M ago23:36

23:36

Keith Kirkpatrick, research director at The Futurum Group, discusses the current and future landscape for enterprise application pricing models, which are being impacted by the use of AI agents, generative AI and the growing demand for linking software expenditures to ROI. He will then move to the "Rant or Rave" segment, where he picks one item in …

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The Main Scoop, Episode 26 — Microsoft and Mainframe: Combining Platform Strengths in Hybrid IT 23:10

2M ago23:10

23:10

In this episode of The Main Scoop, Greg Lotko and Daniel Newman sit down with Barry Wordell, Head and Global GTM for Sales and Strategy at Microsoft, to discuss the importance of leveraging both cloud and mainframe strengths for an effective hybrid strategy.

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Fall Conference Season Preview 31:39

3M ago31:39

31:39

Keith Kirkpatrick, research director at The Futurum Group, provides a preview of his fall conference schedule, focusing on the events he will be attending, the key items he hopes to learn, and how these developments may impact the enterprise applications market. He will then move to the "Rant or Rave" segment, where he picks one item in the market,…

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Strategies for Successful Mainframe Modernization - Six Five Podcast / Infrastructure Matters 17:15

3M ago17:15

17:15

On this episode of the Six Five Podcast Infrastructure Matters, host Steven Dickens is joined by Astadia's Chairman and CEO Scott Silk, for a conversation on strategies for successful mainframe modernization. Astadia is at the forefront of helping organizations transition from legacy mainframe systems to modern cloud-based solutions, facilitating g…

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Enterprising Insights, – Epicor Insights and Salesforce Connections, Episode 26 31:31

3M ago31:31

31:31

Keith Kirkpatrick discusses two conferences he attended during the week, Epicor Insights and Salesforce Connections. Kirkpatrick talks about the key news from each event, new product announcements, and provides his take on each event.enterprisinginsights

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Enterprising Insights, – Contact Center New Product News, Episode 27 23:32

3M ago23:32

23:32

In this episode of Enterprising Insights, host Keith Kirkpatrick discusses recent contact center product announcements, focusing specifically on news from Microsoft Dynamics 365 Contact Center and Cisco’s Webex Contact Center.enterprisinginsights

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Enterprising Insights, – Leverage Data to Enable ROI from AI, Episode 28 31:27

3M ago31:27

31:27

In this episode of Enterprising Insights, The Futurum Group Enterprise Applications Research Director Keith Kirkpatrick is joined by Robert Kramer, VP and Principal Analyst, Moor Insights & Strategy, to discuss using data to enable ROI from AI deployments.enterprisinginsights

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Enterprising Insights, – Industry News and a CX Rant, Episode 29 23:12

3M ago23:12

23:12

In this episode, host Keith Kirkpatrick covers industry news from the past week, including a briefing with Cloud Eagle, a new product announcement from NetSuite, and Adobe’s terms and conditions updated.enterprisinginsights

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Enterprising Insights, – Predictions at the Halfway Point of 2024, Episode 30 26:38

3M ago26:38

26:38

In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick discusses his six predictions for the 2024 enterprise SaaS market, and whether he was accurate or missed the mark.In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick discusses his six predictions for the 2024 enterpris…

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Enterprising Insights: – Market Insight Report Spotlights, Episode 31 20:34

3M ago20:34

20:34

In this episode of Enterprising Insights, The Futurum Group Research Director Keith Kirkpatrick discusses two Market Insight Reports he authored at FuturumGroup.com, focusing on Text-to-Image Generation Technology for the Enterprise, and on Customer Data Platforms.enterprisinginsights

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Enterprising Insights:– Omnichannel Communications Reality Check, Episode 32 19:52

3M ago19:52

19:52

In this episode of Enterprising Insights, The Futurum Group Research Director Keith Kirkpatrick discusses the state of omnichannel communications, covers survey findings on the use of omnichannel, and delves into the challenges ahead.enterprisinginsights

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Enterprising Insights: – Salesforce Announces an LLM Benchmark for CRM, Episode 33 19:52

3M ago19:52

19:52

In this episode of Enterprising Insights, The Futurum Group Research Director Keith Kirkpatrick discusses Salesforce’s LLM benchmark for CRM, and rants about the lack of transparency around the collection of data from Hyundai, Honda, and GM.enterprisinginsights

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Enterprising Insights: – Earnings Season for Enterprise Applications, Episode 34 20:10

3M ago20:10

20:10

In this episode of Enterprising Insights, The Futurum Group Research Director Keith Kirkpatrick discusses recent earnings from OpenText, Twilio, ServiceNow, and Alphabet (Google) and explains how their earnings reflect larger market trends.enterprisinginsights

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Enterprising Insights: Episode 35 – Fall Conference Season Preview 31:40

3M ago31:40

31:40

In this episode of Enterprising Insights, Futurum Group Enterprise Applications Research Director Keith Kirkpatrick provides a preview of his fall conference schedule, focusing on the events he will be attending, the key items he hopes to learn, and how these developments may impact the enterprise applications market. He will then move to the Rant …

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What Stakeholders Want from B2B Marketing Leaders - Marketing Art and Science - Episode 10 29:09

3M ago29:09

29:09

In this episode of Marketing: Art & Science CMO advisor and host Lisa Martin welcomes business leader and CMO of NetApp, Gabie Boko. In their engaging conversation, Gabie shares with us her background, double clicks on what stakeholders want from B2B marketing leaders, how she's using data to pull the levers of art and science in marketing, and how…

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AI Acceleration News from IBM at Hot Chips - Infrastructure Matters 18:51

3M ago18:51

18:51

On this episode of Infrastructure Matters, Steven Dickens is joined by IBM's Chris Berry, Distinguished Engineer - Processor Development, and Susan Eickhoff, Director, IBM Z Processor Development for a conversation on the latest AI acceleration innovations unveiled by IBM at the Hot Chips conference. Their discussion covers: The key features of IBM…

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Enterprising Insights, – Low Code Development, Skills Development, AI Safety, and AI Optimization, Episode 25 25:12

3M ago25:12

25:12

Keith Kirkpatrick discusses news from the world of enterprise applications, HR, and AI. Focusing on the growing use of no-code/low-code development platforms, enterprise skills development, the use of AI guardrails within a CRM, and how AI can be used to optimize digital customer experiences.enterprisinginsights

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Stack or Pipeline? - Infrastructure Matters - Episode 51 25:47

3M ago25:47

25:47

In episode 51 of Infrastructure Matters, hosts Steven Dickens and Camberley Bates discuss the latest developments in the data infrastructure industry, with a focus on the Future of Memory and Storage Summit (FMS). They highlight the importance of the tech stack for AI, the challenges faced by Intel, and the growing role of companies like Palantir a…

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5G Factor: Arrcus, T-Mobile, Ericsson Boost 5G Readiness 26:28

3M ago26:28

26:28

In this episode of The 5G Factor, our series that focuses on all things across the 5G ecosystem, we review the recent key 5G-related moves made by players advancing 5G readiness consisting Arrcus landing $30 million in new investment including NVIDIA, T-Mobile launching the Partner Plus channel program at reducing 5G laptop and FWA price barriers, …

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The Impact of Marketing AI Councils on Businesses - Marketing Art & Science, Episode 9 36:11

3M ago36:11

36:11

In this episode of Marketing Art and Science, CMO advisor and host Lisa Martin invites Dynatrace CMO Laura Heisman to discuss the real-world applications and impact of AI, generative AI, causal AI, and predictive analytics on the customer journey. Laura also shares her expertise in formulating marketing AI councils at companies like VMware and Dyna…

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The Main Scoop, Episode 25: Driving Business Value Through IT Investment Strategies 21:38

3M ago21:38

21:38

On this episode of The Main Scoop, Hosts Greg Lotko and Daniel Newman sit down with Patrick Moorhead, founder and CEO of Moor Insights & Strategy, to talk current IT investment trends across platforms and how to maximize business value through strategic investment.

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Enterprising Insights: Episode 34 – Earnings Season for Enterprise Applications 20:11

3M ago20:11

20:11

In this episode of Enterprising Insights, Futurum Group Enterprise Applications Research Director Keith Kirkpatrick discusses the recent quarterly earnings from several enterprise application vendors and provides his take on how their results are reflective of some of the larger trends in the marketplace. Then, as always, he addresses his Rant or R…

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Earnings Take the Talk of the Pod Intel, Kyndryl, Commvault - Infrastructure Matters, Episode 50 30:56

3M ago30:56

30:56

In episode 50 of Infrastructure Matters, Steven Dickens and Camberley Bates discuss recent earnings reports and trends in the infrastructure sector. They focus on Amazon Web Services' (AWS) impressive growth, Commvault's strong financial performance, Intel's strategic challenges and changes, and Kyndryl's turnaround efforts. The episode also highli…

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Krista Gets Married and Outages, Outages and more Outages - Infrastructure Matters, Episode 49 31:26

4M ago31:26

31:26

In this episode of Infrastructure Matters, hosts Camberley Bates, Steven Dickens, and Krista Case discuss various topics including Krista's recent wedding, the CrowdStrike outage, and its implications on cybersecurity, Microsoft's East Coast Azure outage, and the recent earnings reports of IBM and Google Cloud. Krista emphasizes the importance of c…

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Enterprising Insights: Episode 33 – Salesforce Announces an LLM Benchmark for CRM 19:53

4M ago19:53

19:53

In this episode of Enterprising Insights, host Keith Kirkpatrick discusses Salesforce’s announcement on what it says is the world’s first LLM benchmark for CRM. He discusses the elements of the benchmark, why it’s important, and assesses whether the market will start to see other benchmarks from SaaS companies or third parties begin to come to mark…

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The Tech CEO's Perspectives on Marketing 34:43

4M ago34:43

34:43

Observe, Inc CEO, Jeremy Burton, joins CMO Advisor and Host Lisa Martin on this episode of "Marketing: Art & Science". In this conversation, Jeremy shares his CEO-level perspectives and expectations of the marketing function, as he's held several signifiant CMO and CEO roles. He also discusses just how the marketing function differs at early stage …

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Outsourcing Skill Gaps | DevOps Dialogues: Insights & Innovations 16:09

4M ago16:09

16:09

On this episode of DevOps Dialogues: Insights & Innovations, I am joined by Guy Currier, VP & CTO of Visible Impact at The Futurum Group and Scott King, Managing Partner at Sprinter Associates for a discussion on the impacts of outsourcing skill gaps. Our conversation covers: Challenges and complexity, tech stack issues, and the impacts of skill ga…

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The Interview: Printemps Chief Executive, Jean-Marc Bellaiche 33:34

4M ago33:34

33:34

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Jean-Marc Bellaiche, CEO at Parisian-based luxury department store, Printemps.. A trip to Paris is never complete without a stop by luxury department store, Printemps. Its first-ever store opened on Boulevard Haussmann back in 1865, where it still stands. Today…

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Enterprising Insights: Episode 32 – Omnichannel Communications Reality Check 22:21

4M ago22:21

22:21

In this episode of Enterprising Insights, host Keith Kirkpatrick discusses the state of Omnichannel Communications, delving into some statistics around the current utilization of omnichannel engagement strategies and channels, discusses a survey highlighting retailers’ use of the approach and discusses the challenges that are still facing the marke…

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How CIOs are Managing the Cost of DevOps | DevOps Dialogues: Insights & Innovations 15:48

4M ago15:48

15:48

On this episode of DevOps Dialogues: Insights & Innovations, I am joined by Alan Shimel, CEO and President of TechStrong Group, and Stephen Foskett, President of Tech Field Day, for a discussion on impacts of how CIOs are managing the cost of DevOps. Our conversation covers: Past, present, and future applications 24% of organizations have a desire …

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Enterprising Insights, Episode 31 – Market Insight Report Spotlights 20:35

4M ago20:35

20:35

In this episode of Enterprising Insights, host Keith Kirkpatrick discusses two Market Insight Reports that were recently published on FuturumGroup.com, focusing on Text-to-Image Generation Technology for the Enterprise, and on Customer Data Platforms. He discusses the key issues within each market, pulls out key insights from the report, and discus…

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Crowdstrike Harnesses the Power of Generative AI to Transform the Customer and Marketing Team Experiences 35:21

4M ago35:21

35:21

On this episode of Marketing Art and Science, join Host and CMO Advisor Lisa Martin of The Futurum Group as she welcomes Jennifer Johnson, (JJ) CMO of Crowdstrike. In this engaging conversation, JJ discusses her unique journey to the CMO role, the evolution of Crowdstrike's data-driven marketing strategy, the collaborative relationship between mark…

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Perspectives on VMware Transitions Plus NetApp and Druva - Infrastructure Matters, Episode 48 22:34

4M ago22:34

22:34

In this episode of Infrastructure Matters, hosts Kirsta Macomber and Camberley Bates walk through the current perspectives of VMware transitions (or not) plus announcement from NetApp on Cloud and Druva’s offerings. Key topics include: NetApp announced Blue XP Workload Factory aimed at automating and managing cloud workloads like SQL, Oracle, and S…

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Red Hat Virtualization and AI Impacts on DevOps | DevOps Dialogues: Insights & Innovations 17:39

4M ago17:39

17:39

On this episode of DevOps Dialogues: Insights & Innovations, I am joined by Senior Director of Market Insights, Hybrid Platforms at Red Hat, Stuart Miniman, for a discussion on Red Hat Virtualization and AI Impacts on DevOps Our conversation covers: Highlights of Red Hat Summit Impacts of Virtualization and AI on the market Additions of Lightspeed …

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5G Factor: OCI, AWS, Google Cloud Make Major Telco Moves 35:15

4M ago35:15

35:15

In this episode of The 5G Factor, our series that focuses on all things across the 5G ecosystem, we review the recent key 5G-related moves made by the hyperscale cloud providers including Google Cloud and Motorola announcing a new multi-year relationship to bring GenAI to Motorola phones, AWS works with SK Telecom to test outbound roaming across it…

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Sports, Security AI and Infrastructure - Infrastructure Matters, Episode 47 27:46

4M ago27:46

27:46

In this episode of Infrastructure Matters, hosts Camberley Bates, Steve Dickens and Krista Macomber discuss developments around security, AI, and more. Key topics include: The Futurum Group’s Cybersecurity Decision Maker IQ Data Infinidat’s InfiniSafe Automated Cyber Protection IBM’s Granite Model for AI IBM’s investments in Wimbledon Investments i…

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Mezmo Data Management, Observability, and Getting Value Out of Telemetry Data | DevOps Dialogues: Insights & Innovations 15:07

4M ago15:07

15:07

On this episode of DevOps Dialogues: Insights & Innovations, I am joined by Tucker Callaway, CEO of Mezmo, for a discussion on Mezmo Data Management, Observability, and getting real value out of telemetry data. Our conversation covers: What Mezmo Data Management is. The fact that 52% of organizations use 6 to 15 different tools in observability. Wh…

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Opening the Mainframe Through Developer-Centric Approaches - The Main Scoop 17:55

4M ago17:55

17:55

On this episode of The Main Scoop, we are joined by Bertrand Cardinal, Director of Banking Solutions at Desjardins, for a conversation on empowering development teams through automation, unit testing, and collaboration. We discuss how applications are the keys to harnessing the power of the mainframe, making developers gatekeepers who must be empow…

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Unlocking the Power of AI in Marketing at Boomi 33:56

4M ago33:56

33:56

On this episode of Marketing Art and Science, Host and CMO Advisor Lisa Martin of The Futurum Group is joined by Boomi CMO Alison Biggan. Tune into this 30 min conversation to hear about Biggan’s journey to the C-suite, the strategic roles marketing art and data science play in Boomi's global leadership in iPaaS, and the infusion of AI and automati…

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Data Meets Infrastructure - Sovereignty, Security, AI | Infrastructure Matters, Episode 46 26:40

5M ago26:40

26:40

In this episode of Infrastructure Matters, hosts Camberley Bates, Steve Dickens and Krista Macomber check out the impact of data and the actions in terms of sovereignty, management, security all in the scope of the AI craze. Key topics include: The latest on data sovereignty, including where data resides and its ownership, particularly in the conte…

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Enterprising Insights, Episode 30 – Predictions at the Halfway Point of 2024 26:39

5M ago26:39

26:39

In this episode of Enterprising Insights, host Keith Kirkpatrick discusses his predictions about enterprise SaaS applications and the market that he made back in late 2023, including generative AI, personalization, tech stack consolidation, market consolidation, industry-specific software, and consumption pricing. He will also address the underlyin…

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Catchpoint IPM, Internet Traffic and Application Availability | DevOps Dialogues: Insights & Innovations 15:03

5M ago15:03

15:03

On this episode of DevOps Dialogues: Insights & Innovations, I am joined by Catchpoint’s Mehdi Daoudi, CEO and Brandon DeLap, Senior Solutions Engineer for a discussion on Catchpoint IPM, Internet traffic and application availability. Our conversation covers: What is Catchpoint and the impacts to Internet performance monitoring What is resilience a…

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Enterprising Insights, Episode 29 - Industry News and a CX Rant 23:13

5M ago23:13

23:13

In this episode of Enterprising Insights, host Keith Kirkpatrick covers industry news from the past week, including a briefing with Cloud Eagle, a new product announcement from NetSuite, and Adobe’s terms and conditions updated. He closes out the show with a Rant focused on the declining customer experience among American consumers, as tracked by F…

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Showtime #2: HPE, Pure Accelerate and FinOPsX - Infrastructure Matters, Episode 45 30:24

5M ago30:24

30:24

In this episode of Infrastructure Matters, hosts Krista Macomber, Steven Dickens, and Camberley Bates discuss their busy week attending various tech conferences. We hear highlights from HPE Discover, emphasizing HPE's advancements in AI and their collaboration with Nvidia. An inside look at Pure Accelerate 2024, focusing on AI, cybersecurity, and a…

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5G Factor: BT, Vodafone, Altice Show Deft CSP Moves 29:37

5M ago29:37

29:37

In this episode of The 5G Factor, our series that focuses on all things across the 5G ecosystem, we review key 5G ecosystem developments including recent deft moves by top-tier communications service providers (CSPs) such as BT Group and ServiceNow expanding their relation to vastly improve the CX and workforce experience, Vodafone Germany and FlyN…

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Impacts to DevSecOps as it Relates to the Software Release Cycles | DevOps Dialogues: Insights & Innovations 15:41

5M ago15:41

15:41

On this episode of DevOps Dialogues: Insights & Innovations, host Paul Nashawaty is joined by Jack Poller of Paradigm Technica and Mitch Ashley, analyst and founder of Techstrong Research and Chief Technology Advisor at The Futurum Group, for a discussion on the SDLC and the impacts of security as it is integrated into the pipeline. Their discussio…

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