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Colin Shaw: Why Customer Experience Is The Ultimate Growth Strategy

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Manage episode 293474021 series 2836059
Контент предоставлен Adam King. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Adam King или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.

Joining me today to talk business growth and help out a fellow business leader on The Virtual Hotseat is Colin Shaw.

Colin is one of the original pioneers of the concepts of “Customer Experience”, having written no less than 7 books on the subject.

Not only that, but he has been recognized by LinkedIn as one of the ‘World's Top 150 Business Influencers’, and is one of the small number of ‘Official LinkedIn Influencers’ with 289,444 followers.

His management consultancy Beyond Philosophy LLC, has been selected by The Financial Times as one of the best management consultancies for the last three years in a row, and on top of helping his clients grow by helping them focus on finding value and identifying hidden, unmet customer needs that are PROVEN to drive revenue, he is also the co-host of the highly successful Intuitive Customer podcast.

And I must admit from a purely selfish perspective, because he’s taken my own world view of “thinking like the fish, not the fisherman” to a whole different level, I got seriously excited at the prospect of “geeking out” a little on exactly why Customer Experience is one of the highest leverage growth strategies out there, and how you can apply it.

Plus we help out another business leader on The Virtual Hotseat where we're answering the question...

“How Do I Shift From A Service Model To A Consulting Model?”

Mentioned On This Episode

Grab Your Free Revenue Multiplier Calculator

The Growth Accelerator Implementation Programme

Join The B2B Growth Think Tank Community

Listen to The Intuitive Customer Podcast

Connect with Colin on LinkedIn

Visit Beyond Philosophy Website

Connect with Adam on LinkedIn

Get My Free Book

Conversational Relationship Marketing

Get More Free Business Growth Resources on The B2B Growth Think Tank Listener Gift Page

  continue reading

162 эпизодов

Artwork
iconПоделиться
 
Manage episode 293474021 series 2836059
Контент предоставлен Adam King. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Adam King или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.

Joining me today to talk business growth and help out a fellow business leader on The Virtual Hotseat is Colin Shaw.

Colin is one of the original pioneers of the concepts of “Customer Experience”, having written no less than 7 books on the subject.

Not only that, but he has been recognized by LinkedIn as one of the ‘World's Top 150 Business Influencers’, and is one of the small number of ‘Official LinkedIn Influencers’ with 289,444 followers.

His management consultancy Beyond Philosophy LLC, has been selected by The Financial Times as one of the best management consultancies for the last three years in a row, and on top of helping his clients grow by helping them focus on finding value and identifying hidden, unmet customer needs that are PROVEN to drive revenue, he is also the co-host of the highly successful Intuitive Customer podcast.

And I must admit from a purely selfish perspective, because he’s taken my own world view of “thinking like the fish, not the fisherman” to a whole different level, I got seriously excited at the prospect of “geeking out” a little on exactly why Customer Experience is one of the highest leverage growth strategies out there, and how you can apply it.

Plus we help out another business leader on The Virtual Hotseat where we're answering the question...

“How Do I Shift From A Service Model To A Consulting Model?”

Mentioned On This Episode

Grab Your Free Revenue Multiplier Calculator

The Growth Accelerator Implementation Programme

Join The B2B Growth Think Tank Community

Listen to The Intuitive Customer Podcast

Connect with Colin on LinkedIn

Visit Beyond Philosophy Website

Connect with Adam on LinkedIn

Get My Free Book

Conversational Relationship Marketing

Get More Free Business Growth Resources on The B2B Growth Think Tank Listener Gift Page

  continue reading

162 эпизодов

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