🎙️🎧 Podcast 14 │Lesson 2 • Call Center Roleplaying

English for Custmer Service Podcast

⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w

18:09

HR is no longer just about managing people—it’s about shaping the future of work. Jens Baier, BCG’s HR transformation expert, discusses how AI and shifting employee expectations are forcing companies to rethink talent strategies. From re-recruiting to upskilling employees, HR must adapt to a rapidly changing landscape. Learn More: Jens Baier: https://on.bcg.com/41ca7Gv BCG on People Strategy: https://on.bcg.com/3QtAjro Decoding Global Talent: https://on.bcg.com/4gUC4IT…

год назад 33:05

M4A•Главная эпизода

🎙️🎧 Podcast 14 │Lesson 2 • Call Center Roleplaying

Are you an aspiring call center agent? Is English not your first language? Can you roleplay for a call center call?

Introduction to the Call Center Roleplaying

We give you a cohesive overview of the call center Roleplaying in this lesson in which our expert instructor Mr.E breaks down step-by-step the call flow process for a call center from Opening a call to Empathizing to Acknowledging.

#roleplay

#callcenter

#training

#academy

⁠⁠Official YouTube ⁠⁠

31 эпизодов

#Podcasting Education #English for Customer Service Podcast

🎙️🎧 Podcast 14 │Lesson 2 • Call Center Roleplaying

English for Custmer Service Podcast

17 subscribers

published год назад

M4A•Главная эпизода

🎙️🎧 Podcast 14 │Lesson 2 • Call Center Roleplaying

Are you an aspiring call center agent? Is English not your first language? Can you roleplay for a call center call?

Introduction to the Call Center Roleplaying

#roleplay

#callcenter

#training

#academy

⁠⁠Official YouTube ⁠⁠

⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w

31 эпизодов

#Podcasting Education #English for Customer Service Podcast

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1
🎙️🎧 Podcast 30 |Practice & Coaching with Mock Calls 33:28

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33:28

🎙️🎧 Podcast 30 |Real Practice & Coaching: with Mock Calls with Expert Call Center Coach 👂Listen into our latest episode where our call center coach takes you through comprehensive soft skills training with real mock calls. • Practice and perfect your Empathy, Assurance of Help, and Call Handling skills in a hands-on, interactive way! • This episode is perfect for aspiring call center agents worldwide. Get ready to enhance your customer service abilities and take your career to the next level with our expert guidance! Follow us on social media: Facebook YouTube 📲 Join our live training sessions and become a call center pro! Contact us via WhatsApp: (502) 5544-9837 for more info. #CallCenterTraining #SoftSkills #CustomerService #Empathy #AssuranceOfHelp #CallHandling #RolePlayPractice #LiveTraining #CareerBoost #LearnFromTheBest #GlobalTraining #JoinNow #mockcalls…

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👂🎧 Podcast 29│Listening Comprehension for Call Centers • Amazon Delivery Issues 2:21

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🔊 Ready for a challenge? Tune in and see if you can navigate the complexities of delivery-related calls. Boost your advanced listening skills for a call center environment! 🚀 In this episode, we immerse you in real-world scenarios, tackling common delivery issues. Perfect for anyone looking to elevate their call center customer service skills! 📲 Interested in more? Whatsapp (502) 5544-9837 for more info. Send us a text message to find out how our courses can help you become a call center pro! #Podcast #CallCenterTraining #ListeningComprehension #CustomerService #DeliveryIssues #Spotify #CareerBoost #LearnAndGrow #CallCenterSkills #AdvancedListening…

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👂🎧 Podcast 28│Listening Comprehension for Call Centers • Delivery Issues 3:00

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👂 Listen and see if you can handle the challenges that come with delivery-related calls. Get ready to enhance your advanced listening skills for a call center! 🚀 Dive into our latest episode where you'll test your advanced listening comprehension skills with real-world call center scenarios focused on delivery issues. Perfect for those looking to up their game in call center customer service! 📲 Interested in more? Whatsapp (502) 5544-9837 for more info. Send us a text message to find out how our courses can help you become a call center pro! #Podcast #CallCenterTraining #ListeningComprehension #CustomerService #DeliveryIssues #Spotify #CareerBoost #LearnAndGrow #CallCenterSkills #AdvancedListening…

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🎙️🎧 Podcast 27│A Teacher's Story: ⛓️‍💥How I Broke Free From Job Security 32:32

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32:32

• Do you earn or make money at a call center? Here's my real-life story how I broke free from Job security at a call center? Picture this: "I was in a crowded smelly bus using public transportation to get to my job as a call center trainer with a girlfriend expecting our first-born son. I was there in the first place because I couldn't repair my car until the next fortnight payment. While as I was clinging on to the rail of this over-crowed bus, I was listening to the audio book Rich Dad, Poor Dad by Robert Kiyosaki when suddenly it dawned on me: "I don't want this anymore." "I can do better." It was at that precise moment that something snapped in my brain that lifted the vail covering my eyes, and I realized that no matter my knowledge and years of work experience; I was just like everybody else on the that bus--we were all working for money. Exchanging our time for a paycheck every fortnight. That was the critical moment in my life that caused a profound shift in my mindset. I clearly saw for the first time how dependent I was on a paycheck every fortnight. I cleary saw how much I believed in the false illusion of "job security". From that moment on, I broke free from every conception I've ever had about work and money, and I took the path least walked. This is my story how I started this journey from a school teacher to a star call center trainer to how I broke free from the false illusion of job security. I hope you find something useful through these experiences and ideas I share. #truestory #richdadpoordad #successmindset #motivation #callcenter #teacher #cursosonline #aprendeinglés #onlinecourses #makevsearn…

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🎙️🎧 Podcast 26│Call Center Training for B2 English Learners - Part 1: Vocabulary Tracking & Logistics Campaigns 34:06

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English Level: B2 PART 1: Vocabulary for Tracking & Logistics Campaigns 📦 Call Center Training for B2 English Learners - Part 1: Vocabulary Tracking & Logistics Campaigns 🚀 This video is perfect for call center beginners using English as a second language. Master the terms and phrases to excel in your job! 🔍 Dive into essential vocabulary needed for handling logistics and tracking calls for big names like Amazon.com, Sam's Club, Walmart.com, and more! Vocabulary List: 1. a team player 2. Thank you for the feedback! 3. sign in the app 4. browse the website 5. make a purchase 6. issue a refund 7. drop off an order 8. exchange an item 9. return an item 10. pick up an order 11. scan a QR code 12. was shipped 13. was delivered 🎯 Watch now and boost your call center skills! Ready to take your career to the next level? Enroll in our courses today! 📲 Contact us via WhatsApp: (502) 5544-9837 for more info. #callcentertraining #EnglishLearners #B2Level #TrackingAndLogistics #CustomerService #CallCenterVocabulary #OnlineCourses #CareerBoost #LearnEnglish #Amazon #SamsClub #Walmart #callcenterskills…

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🎙️🎧 Podcast 25│Listening Comprehension T-Mobile Phone Activation Issues 30:02

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🎙️🎧 Podcast 25│Listening Comprehension Telephone Activation Do you need to improve your listening for a call center? Is English not your first language? Don't sweat it! We got you covered! Topic: T-Mobile Phone Activation Issues In this podcast, we will listen to a T-Mobile Phone Activation Issue and cover key terms to capture the customer's information, telephone number, SIM card and IMEI numbers. In addition, our experienced coach breaks down what is Active Listening for call centers, and blows-away all the erroneous misconceptions about active listening and provides you a clear and definite explanation of the process of capturing customer's information and expressions commonly used by customers. Are you an aspiring rep? In this lesson, our expert instructor Mr.E breaks down step-by-step the refund process by providing clear definitions, real-life scenarios and personal insights. Do you need more English for a call center job? Would you like to join our live training sessions? Contact us through our Social Media for new class dates. ⁠⁠⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w⁠⁠⁠ #tmobile #refund #callcenter #customerservice #callflow #softskill #roleplay #learnEnglish #podcast #listening #practice…

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🎙️🎧 Podcast 24│Job Interview Vocabulary for Call Center Questions 32:38

год назад32:38

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🎙️🎧 Podcast 24│Job Interview Vocabulary for Call Centers Do you need to improve your vocabulary for a call center? Is English not your first language? Don't sweat it! We got you covered! Topic: Vocabulary for Call Center Job Interviews In this podcast, we will explore key vocabulary to respond to common interview questions. In addition, our experienced coach breaks down the definitions and provides real-world examples. Are you an aspiring rep? In this lesson, our expert instructor Mr.E breaks down step-by-step the refund process by providing clear definitions, real-life scenarios and personal insights. Do you need more English for a call center job? Would you like to join our live training sessions? Contact us through our Social Media for new class dates. ⁠⁠⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w⁠⁠⁠ #vocabulary #jobinterview #callcenter #customerservice #callflow #softskill #roleplay #learnEnglish #podcast #listening #practice…

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🎙️🎧 Podcast 23│Listening Comprehension Amazon Delivery Issues • What is Active Listening? 22:28

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🎙️🎧 Podcast 23│Listening Comprehension Amazon Delivery Issues Part 1 Do you need to improve your listening for a call center? Is English not your first language? Don't sweat it! We got you covered! Listening Comprehension Amazon Delivery Issues Part Topic: Amazon Delivery Issues Presentation In this podcast, we will explore Amazon Delivery Issues and cover key vocabulary and understand the delivery process. In addition, our experienced coach breaks down what is Active Listening for call centers, and blows-away all the erroneous misconceptions about active listening and provides you a clear and definite explanation. Are you an aspiring rep? In this lesson, our expert instructor Mr.E breaks down step-by-step the refund process by providing clear definitions, real-life scenarios and personal insights. Do you need more English for a call center job? Would you like to join our live training sessions? Contact us through our Social Media for new class dates. ⁠⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w⁠⁠ #amazon #refund #callcenter #customerservice #callflow #softskill #roleplay #learnEnglish #podcast #listening #practice…

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🎙️🎧 Podcast 22 │Basic Internet Troubleshooting Terminology 35:47

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🎙️🎧 Podcast 22│Basic Internet Troubleshooting Terminology Do you want to acquire vocabulary for assisting customers with their internet? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Don't sweat it! We got you covered! Basic Internet Troubleshooting Terminology Do you want to learn basic troubleshooting for the internet? Are you an aspiring rep? In this lesson, our expert instructor Mr.E give you a breakdown of the Basic Internet Troubleshooting Terminology. Do you want to join our live training sessions? Contact us today: info@callcentreacademy.net or follow us on social media: ⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w…

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🎙️🎧 Podcast 21│Active Listening Practice: Insurance Claims 28:28

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🎙️🎧 Podcast 21│Listening to Insurance Claims Do you want to acquire the skill of Active Listening? Do you want to acquire the vocabulary for insurance claims? Is English not your first language? Our call center training courses are the solution you are seeking! ACTIVE LISTENING Listening to Insurance Claims In this podcast, you will listen to customer service insurance claim. Our expert instructor Mr.E breaks down step-by-step the best listening practices to capture the customer's information and breaks down the vocabulary for insurance claims and expressions used by customer in natural conversations. Do you want to get a new job + certification? Contact us today: info@callcentreacademy.net or follow us on social media: ⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w…

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🎙️🎧 Podcast 20│Empathy for Troulebhsooting the Internet 37:35

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🎙️🎧 Podcast 20│Empathy for Troubleshooting the Internet Do you want to acquire the skill of empathizing with customers? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Our training courses are the solution you are looking for! PART 2 Introduction to the Basic Internet Troubleshooting Do you want to learn Empathy for troubleshooting for the internet? Are you an aspiring rep? In this lesson, our expert instructor Mr.E breaks down step-by-step Basic Internet Troubleshooting by providing clear definitions, real-life scenarios and cellular network key terminology. Do you want to get a new job + certification? Contact us today: info@callcentreacademy.net or follow us on social media: ⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w #empathy #troubleshooting #callcenter #cursos #podcast #Onlinecourses #internetquickfixes…

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🎙️🎧 Podcast 19 │Training Module • Basic Internet Troubleshooting • Part 1 31:16

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🎙️🎧 Podcast 19│Training Module • Internet Troubleshooting Do you want to acquire the skill of assisting customer with their internet? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Don't sweat it! We got you covered! PART 1 Introduction to the Basic Internet Troubleshooting Do you want to learn basic troubleshooting for the internet? Are you an aspiring rep? In this lesson, our expert instructor Mr.E breaks down step-by-step Basic Internet Troubleshooting by providing clear definitions, real-life scenarios and cellular network key terminology. Do you want to get a new job + certification? Contact us today: info@callcentreacademy.net or follow us on social media: ⁠⁠⁠Official YouTube ⁠⁠⁠ ⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w…

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🎙️🎧 Podcast 18│Call Center Refund Process for Amazon 20:00

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🎙️🎧 Podcast 18│What is Resolution for Call Centers? Do you know what is call center resolution? Is English not your first language? Don't sweat it! We got you covered! Introduction to Call Center Resolution for Retail Accounts Topic: Amazon Refund In this podcast, we will explore the Amazon Refund process and cover vocabulary and soft skills for call center roleplays and soft skills. Are you an aspiring rep? In this lesson, our expert instructor Mr.E breaks down step-by-step the refund process by providing clear definitions, real-life scenarios and personal insights. Do you need more English for a call center job? Contact us at: info@callcentreacademy.net for more information or visit us on Social Media: ⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w⁠ #amazon #refund #callcenter #customerservice #callflow #softskill #roleplay #learnEnglish #podcast…

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🎙️🎧 Podcast 17│Troubleshooting Internet Quick Fix: Cancel Location (Tower Refresh) 33:07

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🎙️🎧 Podcast 17│Troubleshooting Internet Quick Fix: Cancel Location (Tower Refresh) 🚀Are You Ready to Become a Call Center Pro Handling Internet Troubleshooting ?🚀 Follow us on social media: ⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w In today’s digital age, a stable internet connection is not just a luxury—it's a necessity. But what happens when connectivity issues arise? That's where you come in. Imagine being the hero who solves internet woes, getting customers back online swiftly with expert troubleshooting skills. 👉 Why Watch This Video? Our latest YouTube video is a comprehensive training guide designed for aspiring call center professionals. It covers everything you need to know about troubleshooting internet problems, including the critical cancel location tower refresh steps. This video is packed with hands-on advice and proven information to ensure you're equipped to handle real-life situations confidently. But we don’t stop there. This video is also an invaluable resource for non-native English speakers aiming to excel in English-speaking call center roles. We've simplified complex technical concepts into easy-to-understand language, making learning accessible to everyone. 🎯 What’s In It For You? Master the troubleshooting process with step-by-step guidance. Learn the ins and outs of cancel location tower refresh steps to get customers back online. Enhance your resume with in-demand, real-world call center skills. Overcome language barriers with content tailored for non-native English speakers. 📈 Take the Next Step Watching this video is just the beginning. If you're serious about kickstarting your call center career, our monthly courses are your next step. We offer specialized training that transforms beginners into sought-after professionals, ready to tackle the challenges of the call center industry. Don’t let this opportunity pass you by. Click the link to watch the video and discover how to join our courses. Your journey to becoming a call center expert starts now! Spanish Version: 🚀¿Estás Listo para Convertirte en un Profesional de Centros de Llamadas Manejando Problemas de Internet Como un Experto?🚀 En la era digital de hoy, una conexión estable a internet no es solo un lujo, es una necesidad. Pero, ¿qué sucede cuando surgen problemas de conectividad? Ahí es donde entras tú. Imagina ser el héroe que resuelve los problemas de internet, devolviendo a los clientes en línea rápidamente con habilidades expertas en solución de problemas. 👉 ¿Por Qué Ver Este Video? Nuestro último video en YouTube es una guía de capacitación completa diseñada para aspirantes a profesionales de centros de llamadas. Cubre todo lo que necesitas saber sobre la solución de problemas de internet, incluyendo los críticos pasos de actualización de torre de ubicación de cancelación. Este video está lleno de consejos prácticos e información probada para asegurarte de estar equipado para manejar situaciones de la vida real con confianza. Pero no nos detenemos ahí. Este video también es un recurso invaluable para hablantes no nativos de inglés que aspiran a destacarse en roles de centros de llamadas en inglés. Hemos simplificado conceptos técnicos complejos en un lenguaje fácil de entender, haciendo el aprendizaje accesible para todos. 🎯 ¿Qué Hay Para Ti? Domina el proceso de solución de problemas con orientación paso a paso. Aprende los detalles de los pasos de actualización de torre de ubicación de cancelación para volver a conectar a los clientes en línea. Mejora tu currículum con habilidades reales y demandadas en centros de llamadas. Supera las barreras del idioma con contenido adaptado para hablantes no nativos de inglés. #troubleshooting #internetissues #powercycle #towerrefresh #quickfix #T-mobile #Alorica #callcenter…

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🎙️🎧 Podcast 16 │Internet Quick Fixes • Basic Internet Troubleshooting 47:45

год назад47:45